Ms. [redacted]On November 2, 2015, you came in for your service visit, I
was your service advisor. My name is James [redacted]. You were initially here for
a check engine light and mirror cover and came in with 122,484 miles on your
2006 S40. I informed you of the $140 diagnosis fee for the check engine...
light.
In addition I advised that you were due for the Volvo Factory Recommended
maintenance at 120,000 miles. I explained the timing belt, tensioner, idler
pulley, spark plugs, cabin filter, etc. were due to be replaced at 120,000
miles. You approved the service for approx. $1200. You then asked about your
headlight bulb replacement, and I quoted $15 labor plus the cost of the bulbs. I
also advised since you were spending approx. $1500 already, I could get you a
no charge rental car while we were working on your car. We agreed on the $1500
and you signed the repair order.The next day, I contacted you regarding the check engine
diagnosis. We found there was a faulty fuel pressure sensor and turbo control
valve. I quoted you $350 for the sensor and $330 for the valve, which you
approved. I then gave you a quote on the mirror for $250 which you also
approved. I then presented recommendations from the technician that was found
while performing the 120,000 mile service. I informed you that your front shock
absorbers were worn out and quoted you $950. You approved the shocks. I
informed you about you’re a/c compressor pulley damage. I quoted you $1400
parts and labor, which you also approved. The last item we discussed was your
worn rear brakes and warped brake rotors. I quoted you $615 and you approved
the brakes. I also advised you that you needed tires and wiper blades, which
you declined. We also discussed a 10% discount to help with the bill, which
I agreed. If you add up all the repairs which you approved, the total comes to
approx. $5300. I told you I would contact you when the work was complete.I contacted you when the vehicle was complete, and then I
gave you the final total of $4900 after the discount. At that point you told me
the total should be $3500. I informed
you had over $3500 just in approved recommendations, in addition to the $1200
for the 120,000 mile service. I then spoke to my managers and we lowered your
bill to $4297, by discounting the parts and labor. In essence, you are asking
to not have to pay for the 120,000 mile service which you were aware of and had
already approved. We have already discounted your bill by over $800 in addition
to the no charge rental car we provided.Sincerely,James [redacted]Volvo of Lisle
Ms. [redacted] brought her vehicle to the dealership this week, The vehicle was re-cleaned and all applications were applied per our original purchase agreement. It seems that when Ms. [redacted] purchased her vehicle she needed to bring the vehicle in to have the protection products applied...
after delivery and for some reason we could not find a record of her return for this application. We believe that this will settle this compliant. Jeff [redacted]Dealer ManagerHonda of Lisle
Ms. [redacted]On November 2, 2015, you came in for your service visit, I
was your service advisor. My name is James [redacted]. You were initially here for
a check engine light and mirror cover and came in with 122,484 miles on your
2006 S40. I informed you of the $140 diagnosis fee for the check engine...
light.
In addition I advised that you were due for the Volvo Factory Recommended
maintenance at 120,000 miles. I explained the timing belt, tensioner, idler
pulley, spark plugs, cabin filter, etc. were due to be replaced at 120,000
miles. You approved the service for approx. $1200. You then asked about your
headlight bulb replacement, and I quoted $15 labor plus the cost of the bulbs. I
also advised since you were spending approx. $1500 already, I could get you a
no charge rental car while we were working on your car. We agreed on the $1500
and you signed the repair order.The next day, I contacted you regarding the check engine
diagnosis. We found there was a faulty fuel pressure sensor and turbo control
valve. I quoted you $350 for the sensor and $330 for the valve, which you
approved. I then gave you a quote on the mirror for $250 which you also
approved. I then presented recommendations from the technician that was found
while performing the 120,000 mile service. I informed you that your front shock
absorbers were worn out and quoted you $950. You approved the shocks. I
informed you about you’re a/c compressor pulley damage. I quoted you $1400
parts and labor, which you also approved. The last item we discussed was your
worn rear brakes and warped brake rotors. I quoted you $615 and you approved
the brakes. I also advised you that you needed tires and wiper blades, which
you declined. We also discussed a 10% discount to help with the bill, which
I agreed. If you add up all the repairs which you approved, the total comes to
approx. $5300. I told you I would contact you when the work was complete.I contacted you when the vehicle was complete, and then I
gave you the final total of $4900 after the discount. At that point you told me
the total should be $3500. I informed
you had over $3500 just in approved recommendations, in addition to the $1200
for the 120,000 mile service. I then spoke to my managers and we lowered your
bill to $4297, by discounting the parts and labor. In essence, you are asking
to not have to pay for the 120,000 mile service which you were aware of and had
already approved. We have already discounted your bill by over $800 in addition
to the no charge rental car we provided.Sincerely,James [redacted]Volvo of Lisle
Ms. [redacted] brought her vehicle to the dealership this week, The vehicle was re-cleaned and all applications were applied per our original purchase agreement. It seems that when Ms. [redacted] purchased her vehicle she needed to bring the vehicle in to have the protection products applied...
after delivery and for some reason we could not find a record of her return for this application. We believe that this will settle this compliant. Jeff [redacted]Dealer ManagerHonda of Lisle