Ed's Marine Superstore

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No "offer" was made by the business regarding this issue.  Instead, [redacted] continues to be untruthful regarding what happened during the interaction in his store.  There was no "yelling and screaming".  I probably mentioned that I am a doctor (which I am) one time, but I did not say nor did I imply that my time is more valuable than his.  The fact remains that Ed's Marine did not repair the engine as they claimed to have done, and that they returned it to us with the fuel line split.  They could not have run the engine before returning it to us, as they claimed to have done.  It is obvious from [redacted]'s exaggeration and continual claim that I behaved inappropriately that he is angry and threatened by the fact that I have made a complaint about his business' treatment of me and the shoddy quality of their work.  
I do not wish to have this complaint listed as "resolved".  It is becoming quite clear that [redacted] has no interest in accomplishing that end, but instead is continuing to stubbornly insult me and my efforts to achieve a fair outcome.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hence my response is as follows: When we bought this boat it was an "out of the door price".  Upon taking ownership of the boat the dealership now wants an opportunity to sell us an additional $1500 worth of merchandise, much of which a reputable dealer would have included as stock.  Their response is indicative of their inability to even comprehend the concept of customer satisfaction.   The conversation on the telephone was worse.  I am done.  I want nothing further from this pitiful example of poor customer service.   I would rather spend my money elsewhere and my time giving an interview to [redacted] and the [redacted] in regard to how poorly Ed's Marine treats their customers and specifically how poorly I was treated. They just do not seem to grasp my dissatisfaction and they have made it very clear "it is what it is" and they don't care. and if you don't think so "you can read the back of the contract".  That being said my deepest appreciation to the Revdex.com for hearing me out and giving customers a venue to seek justice and if nothing else speak their side of the injustice done to them.
Regards,
Mr and Mrs [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
 
I did call this morning and asked to speak with a supervisor. He too was very rude and had no answers for why they had took so long to begin the process of fixing our boat. I feel like at this point I have no other option but to pick up the boat and take it to a provider who is willing to do their job in a timely manner.  I will NEVER do business with Ed's Marine again and will be sure to let others know how they treat their customers. I would like for my complaint to be made public so that other consumers will be aware of the horrible customer service this business offers. They had no problem with selling us the boat but when it came time to stand behind their product they acted as if they didn't care at all. 
Regards,
[redacted]

[redacted] wrote up a parts ticket with us on 8/14/14 to order a [redacted] part.  He called the parts department a few weeks later to check on it and they informed him that is was not in yet.  He then stated that he wanted a refund and would stop payment on his credit...

card.  we contacted the vendor and cancelled the order for his part.
    [redacted] called a few weeks after that and ask again if the part had come in.  Our parts department told him that the order was cancelled since he was stopping payment.
    If [redacted] would like to order the part he can come in and pay us cash. 
[redacted]

These guys are not honest in their dealings regarding warrantee claims. I put in a request to have my boat's Bimini top repaired. They contacted the manufacturer, [redacted] who approved the repair, sent the part and according to Ed Marine was replaced. When I asked when I could get my boat back, since it was ready, They replied when they received payment from the Manufacturer. They were essentially holding my boat for ransom on a warrantee repair until they had the payment in their possession. I purchased this boat from them and they treated me very shabbily. After an argument with the manager Mr. G[redacted], he had the part removed and told me to come pick up my boat. I was also told I was barred from their business. That sounds a little like a scam to me. The manufacturer, [redacted], sent them the part and according top the warrantee manager there also sent payment for the repair. I wouldn't be surprised if they kept the Bimini and the payment without doing the work.
They can not be trusted with any warrantee that they may offer.

We completed the repair service #[redacted] for [redacted] and he picked it up on 6/11/14.
On Saturday June 21st both [redacted] and [redacted] came into our store with their motor.  [redacted] was very rude to our staff.
The service manager came to me and asked...

what we could do.  I checked to see if we had any staff on hand to look at it.  (We do not do service on Saturdays)  Luckily a tech had come in that day and I had him look at it.  We found a fuel line leaking on the motor.  We removed the line and replaced it.  I had the service manager inform them that we would not charge any labor and just for the hose.  [redacted] went crazy in our store and yelled and screamed.  He came and got me and I tried to calm her down.  She told me that she is a doctor and her time is more valuable than mine.  [redacted] paid the $5 for the line.  We added gas to the motor (which we did not charge for) and I had a tech run the motor with Mr. and [redacted].
Ed's Marine Superstore did the right thing and we were very fair with Mr. and [redacted].  We fixed the motor while they waited on a Saturday, we did not charge them any labor (Labor rate is $100/hour), we test ran the motor with them, we did not charge them for gas.
[redacted] 
?

Should I keep typing the same response over and over?
[redacted] acted in a way that she was banned from our store.  After that she said she was never coming back.  We can only hope and pray that she will keep her word.  I doubt it based on her false recollection of the huge scene she caused in our store.
If she wants to make it right she can pay us $100 labor, $2 for gas, and come apologize to my staff.  I don't need or care for a fake apology from her.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  There has still been no "offer" of a resolution by the business.  [redacted]t simply continues to misremember what happened.  We have taken out business elsewhere.  The complaint has not been resolved, and it does not appear that [redacted] has any intention of doing so.
Regards,
[redacted]

Review: My husband and I purchased a new boat in February 2013 from Ed's Marine. We recently discovered a crack in the hull and contacted Ed's Marine. They told us it was still under warranty and they would be happy to fix it. We drove 2 hours on January 25, 2014 and left the boat with them to be fixed. When were told by the service department that it would be ready in "a week, 2 weeks at the most". We have contacted them periodically in regards to the boat. We were told several times they were waiting for someone in the service department to look at it. So we waited a week or so and contacted them again and were then told they were waiting for the warranty department. It has now been a month and they are claiming to still be waiting for the warranty department. I have been in contact with them the last two days concerning this. I was told on February 24, 2014 they had just contacted the warranty department that morning and would hear something that day and call be back before closing. I never received a phone call and took it upon myself to call back to at 12:30 the following day and was told she was "doing all she could do". There were several times during the conversation where she became very hostile with me and at one point told me to come and get the boat because it was "usable" "the crack was just cosmetic". We paid approximately $30,000 for this boat and want to have it to enjoy.Desired Settlement: I would like to have my boat fixed and be able to pick it up by this weekend March 1, 2014. An apology for the poor service received would also be greatly appreciated.

Business

Response:

We have sent in the warranty claim to [redacted] and we are waiting on approval from [redacted] called this morning and stated that they no longer want to wait on the approval and they are picking up the boat.

Thanks,

[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Review: We took the outboard motor which was purchased here for repair--the issue was that it would not run. It is an hour trip to Ed's from our home, each way. They indicated that they had rebuilt the carburator and flushed the gas tank, and that it was repaired, in good working order, and had been test run by them. When we got it home, put it in the water, and began to put gasoline in it, the gasoline poured into our lake. We then took the cover off and saw that the fuel line had been slit. We made another trip to Ed's, wasted an entire morning, and they insisted on charging us for a new fuel line. In addition, they refused to accept a debit card, presumably because they were angry at our complaints in person. The "[redacted]" Mr. [redacted], was extremely disrespectful and rude. They had accepted a debit card to pay the nearly $450 for the repair. It seems probable that they were untruthful about running the motor, since it would have dumped gasoline all over had they put gas in and run it before we picked it up from them the first time. The only explanation seems that they slit the fuel line when they removed it or put it back on after flushing the gas tank, therefore damaging our motor during the repair.Desired Settlement: We would like a refund of the cost of the fuel line, as well as reimbursement for the extra trip to the location. In addition, we would like an apology.

Business

Response:

We completed the repair service #[redacted] for [redacted] and he picked it up on 6/11/14.

On Saturday June 21st both [redacted] and [redacted] came into our store with their motor. [redacted] was very rude to our staff.

The service manager came to me and asked what we could do. I checked to see if we had any staff on hand to look at it. (We do not do service on Saturdays) Luckily a tech had come in that day and I had him look at it. We found a fuel line leaking on the motor. We removed the line and replaced it. I had the service manager inform them that we would not charge any labor and just for the hose. [redacted] went crazy in our store and yelled and screamed. He came and got me and I tried to calm her down. She told me that she is a doctor and her time is more valuable than mine. [redacted] paid the $5 for the line. We added gas to the motor (which we did not charge for) and I had a tech run the motor with Mr. and [redacted].

Ed's Marine Superstore did the right thing and we were very fair with Mr. and [redacted]. We fixed the motor while they waited on a Saturday, we did not charge them any labor (Labor rate is $100/hour), we test ran the motor with them, we did not charge them for gas.

?

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In fact, there IS no proposed action.

The response written today by [redacted], while partially accurate, completely misrepresents my behavior and his response. There was no yelling and screaming involved, and I did not "go crazy". As a psychologist, believe I am infinitely qualified to make that determination. I was, however, assertive and clearly articulated what I would like done to remedy the problem. There are two witnesses to the interaction, whose contact information I have. [redacted] was only called to speak with me when I requested it, not because I needed to be "calmed down". Unfortunately, when a woman is assertive to a certain type of man, she is at times accused of "yelling, screaming, and going crazy"--again as a psychologist this is behavior that I see all to often. It is unfortunate that a representative of a business behaves in this manner.

In addition to the misleading and inaccurate description of the interaction by [redacted] and Ed's Marine's poor treatment of a repeat

customer, the fact remains that [redacted]'s staff had apparently been untruthful about having test run the motor before giving it back to us after the original repair. If they had run the engine they would have immediately discovered the slit in the fuel line as gasoline would have poured out of it. We maintain that the slit was caused by Ed's Marine, since we had been attempting to start the engine here at home prior to taking it to them in the first place--and there was no leaking gasoline until AFTER it had been to their shop). If they had run the motor after their service, as they claimed, they would have discovered the leak that they caused, would have presumably replaced it, and would not have caused us to waste an entire morning and the cost of gas to take the motor back to Ed's Marine.

A further issue has been discovered now as well--the water pump for engine cooling does not seem to be working. This is another example of Ed's Marine not providing satisfactory service. The whole point of taking the motor to them was that it would not run--and when we picked it up they said it was in good working and running order. They either did not properly examine the engine regarding the cooling issue, or something else happened to it when we took it back for the slit fuel line. Clearly they failed to repair the motor correctly, and we are left unable to use it after spending over $450, having to make an extra trip, and being treated poorly. I have seen many other complaints about this business, and in fact the witnesses confirmed their dissatisfaction with the business as well.

Regards,

Business

Response:

This was our first reply to the complaint:

"On Saturday June 21st both Mr. and [redacted] came into our store with their motor. [redacted] was very rude to our staff.

The service manager came to me and asked what we could do. I checked to see if we had any staff on hand to look at it. (We do not do service on Saturdays) Luckily a tech had come in that day and I had him look at it. We found a fuel line leaking on the motor. We removed the line and replaced it. I had the service manager inform them that we would not charge any labor and just for the hose. [redacted] went crazy in our store and yelled and screamed. He came and got me and I tried to calm her down. She told me that she is a doctor and her time is more valuable than mine. [redacted] paid the $5 for the line. We added gas to the motor (which we did not charge for) and I had a tech run the motor with Mr. and [redacted].

Ed's Marine Superstore did the right thing and we were very fair with Mr. and [redacted]. We fixed the motor while they waited on a Saturday, we did not charge them any labor (Labor rate is $100/hour), we test ran the motor with them, we did not charge them for gas.

I was nothing but nice and calm with [redacted]. I informed her that is she didn't want to pay the $5 we could remove the hose and put hers back on. She chose to pay for the new line.

She talks to people like they are dogs because as a doctor she thinks she is better than other people. She repeats this over and over in case you missed it the first time because as a non-doctor you might be slow.

During her screaming and yelling in the store she said that she will never come back. I hope she meant it because my staff should never be treated in this manner.

All over paying $5 on a bill that should have been $107. No good deed goes unpunished.

?

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No "offer" was made by the business regarding this issue. Instead, [redacted] continues to be untruthful regarding what happened during the interaction in his store. There was no "yelling and screaming". I probably mentioned that I am a doctor (which I am) one time, but I did not say nor did I imply that my time is more valuable than his. The fact remains that Ed's Marine did not repair the engine as they claimed to have done, and that they returned it to us with the fuel line split. They could not have run the engine before returning it to us, as they claimed to have done. It is obvious from [redacted]'s exaggeration and continual claim that I behaved inappropriately that he is angry and threatened by the fact that I have made a complaint about his business' treatment of me and the shoddy quality of their work.

I do not wish to have this complaint listed as "resolved". It is becoming quite clear that [redacted] has no interest in accomplishing that end, but instead is continuing to stubbornly insult me and my efforts to achieve a fair outcome.

Regards,

Business

Response:

Should I keep typing the same response over and over?

[redacted] acted in a way that she was banned from our store. After that she said she was never coming back. We can only hope and pray that she will keep her word. I doubt it based on her false recollection of the huge scene she caused in our store.

If she wants to make it right she can pay us $100 labor, $2 for gas, and come apologize to my staff. I don't need or care for a fake apology from her.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. There has still been no "offer" of a resolution by the business. [redacted]t simply continues to misremember what happened. We have taken out business elsewhere. The complaint has not been resolved, and it does not appear that [redacted] has any intention of doing so.

Regards,

Review: On Monday September 30, 2013 at 0915, I entered Ed's Marine to purchase marine lubricant's and gas additives for my boat. I inquired to the price of [redacted] oil for my outboard boat. The clerk informed me that the price was $20.00 a gallon. I asked was that the Yard Sale price and was informed that that sales ended on Sunday the 29th. I was ok with that as I didn't see the sale price on that product displayed.

I then set some [redacted] gas additive on the counter and was informed that the price was $53.00 for the 32oz container. In front of me and in front of the clerks counter this item and another, [redacted], an ethanol additive were clearly marked SALE without any expiration date of SALE price. I was told by the clerk that that sale ended on Sunday as well. I explained that the products were list as SALE and that you should honor it. The Clerk went to Management and the request to honor displayed SALE price was denied. I then kindly returned the products to,the shelf and told the Clerk that I would take my business elsewhere

I then went to the sales area of the store and requested to see the Manager. The Manager came out and I asked him to honor the displayed SALE price on the products. The manager refused to do so. I explained to the Manager that I would never do business with him again!Desired Settlement: Honor the price marked!

Business

Response:

We had our largest sale of the year September 27th-29th.

If this customer missed the sale we will do it every year in September.

Thanks,

[redacted]

Review: On 6/14/14 I ordered an Impeller for a boat motor and at that time paid for it, amount $40.01. After 3 weeks I called Ed's to ask where is my part and was told they had not received it yet I asked if I could be reimbursed and was told after order was sent in it could not be canceled. I was going to talk with the credit card company but decided to wait a while longer. After 34 days I called them again, and this time I was told the order was cancelled and I was not notified, I asked where was my credit card reinbursment and they told me they could order me an aftermarket impeller, which I declined and the they told me I can come in and get the amount charged to my credit card in merchandise which still leaves me without the part I had them order.Desired Settlement: Refund-Credit Card Credit or part I ordered asap

Business

Response:

[redacted] wrote up a parts ticket with us on 8/14/14 to order a [redacted] part. He called the parts department a few weeks later to check on it and they informed him that is was not in yet. He then stated that he wanted a refund and would stop payment on his credit card. we contacted the vendor and cancelled the order for his part.

[redacted] called a few weeks after that and ask again if the part had come in. Our parts department told him that the order was cancelled since he was stopping payment.

If [redacted] would like to order the part he can come in and pay us cash.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Consumer

Response:

Yes indeed I consider the complaint resolved now. The outcome, a refund was one of two ways I looked for this to end. Thank you again

Unethical. Unreliable and misrepresenting in their dealings including estimating, charging for non-billable services and billing for work not actually done.

Review: I purchased a boat, motor, and trailer from this dealer 2 years ago. Since then I have had problems with the engine, a [redacted], stalling. The problem has been getting worse and worse despite 1 trip to [redacted] and other marine dealers. The last dealer I took my engine to said that the link and sync has never been done on the boat and is required at the time of purchase. I was also informed that there are 2 fuel additives that [redacted] recommends running in their fuel to help prevent carbon build-up and other ethanol based problems. Also the battery that was sold to me at the original time of purchase was much to small for the motor according to the [redacted] Owners Manual. I have not contacted [redacted] because the problem was not done at the time of purchase nor was it completed at the 20 hour service and both times include that adjustment according to the warranty department at [redacted]. I currently am having the work done at another dealer because I do not trust [redacted] to do the work because they have not done it thus far. And the experience with their customer service in the past has been much worse than unsatisfactory.Desired Settlement: A check in the mail to cover costs incurred at the dealer the engine is currently at for the link and sync and the new battery in the amount of $500.

Business

Response:

We would be happy to perform a Tune up on [redacted] 2+ year old motor. He can contact our service department at [redacted] to check on our current backlog and pricing.

A "Sync / Link" is part of the initial setup of a motor. After the initial setup this is considered maintenance of the motor.

When [redacted] picked up the boat (7/23/2011) we ran the motor with him and he signed that is was running correctly.

We sell [redacted] batteries. They come with a 1 year nationwide warranty. If the battery is giving him trouble [redacted] can contact [redacted] at [redacted].

These guys are not honest in their dealings regarding warrantee claims. I put in a request to have my boat's Bimini top repaired. They contacted the manufacturer, [redacted] who approved the repair, sent the part and according to Ed Marine was replaced. When I asked when I could get my boat back, since it was ready, They replied when they received payment from the Manufacturer. They were essentially holding my boat for ransom on a warrantee repair until they had the payment in their possession. I purchased this boat from them and they treated me very shabbily. After an argument with the manager Mr. G[redacted], he had the part removed and told me to come pick up my boat. I was also told I was barred from their business. That sounds a little like a scam to me. The manufacturer, [redacted], sent them the part and according top the warrantee manager there also sent payment for the repair. I wouldn't be surprised if they kept the Bimini and the payment without doing the work.
They can not be trusted with any warrantee that they may offer.

This place is great until they give you something wrong or AFTER you buy something.Then they are the worst! About the worst consumer experience I have ever had. Will NEVER step a foot in this store again. My bad as I had been told they suck since they were bought out.

Review: From the top management to the sales floor I was given false information, evasive ever changing answers and rude aggressive customer service. I ordered a [redacted] foot center console with a [redacted] engine sitting on a [redacted] trailer. The order was placed with Lisa on March 27th, 2015. She advised it would be 6 weeks until delivery. I placed $3407 down. The out the door price was $34,007. After six weeks passed and I had not heard from her I called. Initially she advised she would not be able to check on the status of the boat as "they" would not know anything until the boat arrived at their shop. I called again after eight weeks. I was not a happy man. I was given the same response. After approximately two more weeks I called and asked to speak to the owner or manager. My wife spoke to David. He was aggressive and rude towards my wife. He repeatedly used the phrase that "it is what it is". He further vacillated between boasting that the boats could not be kept in stock as they were so popular and refusing to return our deposit money as "it is what it is". He could not decide if he wanted to be nasty or just plain bored. ** As an aside; my wife called the manufacturer and spoke to "Rick". Nicest guy you could ask for. My boat finally arrived in July 14, 2015. The boat numbers were not affixed, there are no gauges other than a gas gauge, the mechanic going over the engine nice fellow) readily advised me that I needed to add a second battery to the engine. I am 68 years old. I have been the owner and operator of sea crafts since I was eleven years old. My family goes back for generations as boat owners and operators. NEVER EVER have I experienced anything such as this nonsense in my life.Desired Settlement: I think an apology and a refund of half the deposit would be appropriate. I fully anticipated installing all of my own electronics. This was my choice, I have no problem with that. The lack of gauges, the lack of the second battery, behavior of the staff toward my wife and myself. The overall lack of customer service bordering on arrogance was just beyond the pale.

Business

Response:

Mr. [redacted] special ordered his boat on Friday 3-27-15. We ordered his boat on Monday 3-30-15. [redacted] delivered his boat on Friday 7-10-15 in the afternoon. Our staff started working on the boat right away and we had it ready on Monday 7-13-15. Mr. and Mrs. [redacted] picked up the boat on 7-14-15.When Mr. [redacted] picked up his boat he had no complaints. Mr. [redacted] received everything that he paid for. If he had not he would not have accepted the boat. If he thought there was a problem he would have talked to Lisa about it or asked for a manager.We would love to sell Mr. [redacted] all the items that he is requesting. Not only do we make a profit on them our salesman make a commission on everything that they sell. Give Lisa a call and she can set you up and appointment to get anything that you want installed.Happy Boating, [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hence my response is as follows: When we bought this boat it was an "out of the door price". Upon taking ownership of the boat the dealership now wants an opportunity to sell us an additional $1500 worth of merchandise, much of which a reputable dealer would have included as stock. Their response is indicative of their inability to even comprehend the concept of customer satisfaction. The conversation on the telephone was worse. I am done. I want nothing further from this pitiful example of poor customer service. I would rather spend my money elsewhere and my time giving an interview to [redacted] and the [redacted] in regard to how poorly Ed's Marine treats their customers and specifically how poorly I was treated. They just do not seem to grasp my dissatisfaction and they have made it very clear "it is what it is" and they don't care. and if you don't think so "you can read the back of the contract". That being said my deepest appreciation to the Revdex.com for hearing me out and giving customers a venue to seek justice and if nothing else speak their side of the injustice done to them.

Regards,

Mr and Mrs [redacted]

Review: We took our boat in a few weeks ago for servicing. This is a four hour round trip to do this. They called and said it was fixed and ready. We made the four hour trip down and back only to find when we got home, the boat did not run. We called them and they said they would remedy the situation and to bring the boat back. They called and told us it was ready and did not indicate there would be any additional charges. They also said they would credit us for lost gas our time.

We went back down to pick up the boat. They said it would be $30 for parts. When we handed the credit card, they said they did not accept credit cards and it was cash only. We argued and explained that we did not have an ATM card and to get cash, we would have to drive another four hours round trip. They said they would not release the boat without us paying the $30. We ended up leaving without the boat and will need to drive down another 4 hour round trip.Desired Settlement: We would like a refund of $150 worth of gas that it took us for 6 trips. We would also like the $30 waived and a profound apology to my Mother who is a widow and owns the boat that belonged to her husband that died of brain cancer less than a year ago. This entire ordeal has her very upset as we needed to boat to sprinkle his ashes for our vacation that is now ruined by this terrible inhumane company.

Business

Response:

Mr. [redacted] came in on Saturday morning to pick up his boat. He did not want to pay the $31.59 for 2 parts that were needed on his fuel line. After he talked to the service write he talked to me about the ticket. We were having a calm discussion about it until he understood that we would not give him the parts for free. After that he went off. He screamed at us, told us that we were crooks, he said that he would never come back to our store, he said that he would sue is, and he went on and on. I asked him to please just pay the $31.59 and leave. He said that he did not have any money and his mom would have to come pick up the boat. I talked to his mom twice later on that day and she made an appointment to come down, pay, and pickup the boat.

Review: The store advertised an outboard motor propeller for [redacted] shipped.Pursuant to a phone call to a [redacted] in customer service they claimed they were out of stock of that specific propeller.However she would order it for approx one third greater price or $** more. I attempted to resolve the matter.[redacted], an employee replied with scathing emails.Moreover he stated "We will not sell you ANYTHING. There is no need for any further communication. You are not to call us, e-mail us, write us, or come to our store."Desired Settlement: I desire to have this specific propeller shipped next day air at the Ed's Marine Superstore website advertised price of [redacted]

Business

Response:

We have a blowout page on our website of parts and accessories that we are blowing out at cost. This person called in about an item and when the parts people checked they told him that we were sold out of the item. He was very rude to them.

He contacted our e-mail address on 9/12. I replied to him that if that item was sold out we would remove it from the site. He told me that our website was fraudulent and he was contacting the attorney general. I informed him that we would never sell him anything and he is banned from our store.

DO NOT GO HERE! They will rip you off!! Took 6 months for them to get boat back to me and it wasn't fixed. Paid to have carbs rebuilt and they only cleaned them. Also lPat parts and striped out jet on one carb. Two different mechanics looked it over after eds and both said the same thing. Also I gave them a chance to fix the issues. They lied again and charged me more money. I personally will never go there again