Ed's Service Center

Review: Our car was taken in for service because it was stalling. We were told it needed a new fuel pump so we had it replaced. Before we got home the car died again. Next we were told the car needed a new computer but we would have to wait. The computer was replaced but by a third party without telling us. We pick up the car and it stalls twice on the way home. We take it back to the shop and are told "it is like a patient with a new heart, it takes awhile to break in" but we were never told this when the car was picked up. Not only were we charged for two repairs that didn't work, we were charged for needing the car towed twice when it was their fault to begin with.Desired Settlement: We should not have to pay for the second towing and I want my money back on the second service so I can have the car looked at by another mechanic.

Business

Response:

I am responding to

complaint [redacted]. First let me say I have always valued [redacted]

[redacted] as a good customer. I am very disappointed that she did not just come in

or call me if she was still having problems.

On Dec. 17, 2013 [redacted]’s

2004 Nissan Sentra was towed in for a

stalling problem. At the time the vehicle was diagnosed with a cam position

sensor code and low fuel pressure at idle. [redacted] was contacted with the results.

[redacted] agreed to the repairs, parts were ordered and work preformed. The vehicle

was driven about 20 miles on a test drive with no problems found, [redacted] picked

up her vehicle on Dec. 18 2013. Just

before Christmas [redacted] called back

that her Nissan was still having stalling out problems. She did not trust it to

drive, so it was towed in. The auto tech

check fuel pressure and found that to be good. He next did a computer scan and

came up with numerous codes. In tracking down the codes, he found no problems.

He also checked for grounds to make sure everything was working properly. The

injector system, spark plugs and coils were checked. It was determined that the

computer (ECM) was not working properly. [redacted] was contacted and ** discussed

the issues with her at length. She was

also told that because of the holidays the new ECM would not be in till after

the first of the year. [redacted] agreed to the repairs and the part was ordered. We

also drove her Sentra back to her home for her.

When the part came in on Jan. 3. 2014 we drove to her house and picked

up her Nissan to avoid any extra charges for her. The ECM was installed and the

vehicle was taken to the Nissan dealer to be “flashed”. We do not have the

necessary equipment to relearn all computer systems and to re sync them. Typically a vehicle is

flashed and then has to drive a number of miles with starts and stops to

synchronize the computer system together. While [redacted] did stop in the day she

picked up her Sentra, all of this was explained to her. I did not hear from her

again and assumed everything was working fine.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.