Initial Business Response / [redacted] (1000, 5, 2014/11/17) */ THIS VEHICLE WAS BOOKED IN THROUGH MY SERVICE DEPARTMENT ON NOVEMBER 12TH NOT THE 10TH AS SHE STATEDPLEASE SEE THE COPIES OF THE SIGNED ROUGH WORK ORDER COPY WITH THE DATEALSO THE COPY OF THE QUOTE PROVIDED TO THE CUSTOMER SENT TO [redacted] E-MAILCUSTOMER AUTHORIZED REPAIR OVER THE PHONE AND REBOOKED FOR THE REPAIRS TO BE COMPLETEDON THE DAY OF REBOOKED APPOINTNMENT TO INSTALL THE BLOCK HEATER CORD THE CUSTOMER DECIDED TO TAKE THE PART AND HAVE REPLACED ELSEWHEREIN ALL MY EXPERIENCE IN THE AUTO BUSINESS ANY VEHICLE PULLED INTO THE SHOP IS SUBJECT TO A DIAGNOSTIC CHARGE FORTUNATELY [redacted] WAS CHARGED HALF HOUR AND NOT THE USUAL HOURTHIS CUSTOMER CAME IN WITH A COMPLAINT OF PRONGS ARE BENT AND THE CUSTOMER CANNOT PLUG IN TO OUTLETTHERE WERE CLEAR VICE GRIP MARKS ON THE PRONGS AS IF SOMEONE WAS TRYING TO FIX IT [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealer has missed the point entirelyThey were informed of the damaged plug[redacted] Yes, someone tried to fix it, [redacted] The complaint, is about being asked for money on the day of picking up the partThere HAD BEEN NO mention of this on the Monday when the truck was in for serviceIn fact, [redacted] and myself already knew what we needed doneWe required a new plug [redacted] The dealer said nothing about asking for money on the MondayI left that first time without being asked for one dime [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/04/23) */ COMPLAINT HAS BEEN RESOVLED WITH CUSTOMER LEAVING HAPPY Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Far from happy but not worth pursuing any longer [redacted] While they did offer to trade in for a different vehicle not once was my request to simply return the vehicle to them seriously considered I am not looking to purchase another vehicle from themSimply to return this lemon and get it off my hands
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that while I disagree with their interpretation of the events I accept the discounts offered just to be finished with the who,e situationIf their tech can not get his hand in the area to cause the damage while working on the condenser how in the world do I cause the damage while operation the vehicle? There are no damages any where else on the vehicle or on any parts surrounding the condenser so the whole situation is very strangeDamage has now been repairedBill is paid by me utilizing the discounts offered by dealership managerComplaint resolved, lesson learnedthanks [redacted] ***
The customer brought his vehicle in for an air conditioning problem, was not blowing cold airAs per diag by my tech it was shown to need an AC charge which was done at that timeRoad test was good and AC pressure showed good so called the customer and had him pick up his truckOn his way home
it started blowing warm air again so he brought it back inDid further diag and found that the condenser had had bid dents in it, now the only way the condenser could be like that is if the truck had an accident of some sort, a tech could not even get his hand in the spot to make a dent let alone We told the customer it would not be warranty as it was clearly not a manufactures defectWe also gave him back his diag chargeIt was then brought to my attention and I had another conversation with the customer and gave him a discount for the trouble of having to bring the truck back and he elected to do the work.In closing my shop did make a mistake in diagnosing the truck originally which is why I gave the customer a discount but that is all, the dented condenser was only to do with the customer which is why in the end he had to pay for the new oneThe truck is now finished and back with the customer and he has settled his bill
Thanks
Wendy
Initial Business Response /* (1000, 5, 2014/11/17) */
THIS VEHICLE WAS BOOKED IN THROUGH MY SERVICE DEPARTMENT ON NOVEMBER 12TH NOT THE 10TH AS SHE STATED. PLEASE SEE THE COPIES OF THE SIGNED ROUGH WORK ORDER COPY WITH THE DATE. ALSO THE COPY OF THE QUOTE PROVIDED TO THE CUSTOMER SENT TO...
[redacted] E-MAIL. CUSTOMER AUTHORIZED REPAIR OVER THE PHONE AND REBOOKED FOR THE REPAIRS TO BE COMPLETED. ON THE DAY OF REBOOKED APPOINTNMENT TO INSTALL THE BLOCK HEATER CORD THE CUSTOMER DECIDED TO TAKE THE PART AND HAVE REPLACED ELSEWHERE. IN ALL MY EXPERIENCE IN THE AUTO BUSINESS ANY VEHICLE PULLED INTO THE SHOP IS SUBJECT TO A DIAGNOSTIC CHARGE FORTUNATELY [redacted] WAS CHARGED HALF HOUR AND NOT THE USUAL 1 HOUR. THIS CUSTOMER CAME IN WITH A COMPLAINT OF PRONGS ARE BENT AND THE CUSTOMER CANNOT PLUG IN TO OUTLET. THERE WERE CLEAR VICE GRIP MARKS ON THE PRONGS AS IF SOMEONE WAS TRYING TO FIX IT. [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer has missed the point entirely. They were informed of the damaged plug.[redacted] Yes, someone tried to fix it, [redacted] The complaint, is about being asked for money on the day of picking up the part. There HAD BEEN NO mention of this on the Monday when the truck was in for service. In fact, [redacted] and myself already knew what we needed done. We required a new plug. [redacted] The dealer said nothing about asking for money on the Monday. I left that first time without being asked for one dime. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while I disagree with their interpretation of the events I accept the discounts offered just to be finished with the who,e situation. If their tech can not get his hand in the area to cause the damage while working on the condenser how in the world do I cause the damage while operation the vehicle? There are no damages any where else on the vehicle or on any parts surrounding the condenser so the whole situation is very strange. Damage has now been repaired. Bill is paid by me utilizing the discounts offered by dealership manager. Complaint resolved, lesson learned.
thanks
[redacted]
Initial Business Response /* (1000, 10, 2015/04/23) */
COMPLAINT HAS BEEN RESOVLED WITH CUSTOMER LEAVING HAPPY
Initial Consumer Rebuttal /* (3000, 12, 2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Far from happy but not worth...
pursuing any longer. [redacted]
[redacted] While they did offer to trade in for a different vehicle not once was my request to simply return the vehicle to them seriously considered.
I am not looking to purchase another vehicle from them. Simply to return this lemon and get it off my hands.
Initial Business Response / [redacted] (1000, 5, 2014/11/17) */ THIS VEHICLE WAS BOOKED IN THROUGH MY SERVICE DEPARTMENT ON NOVEMBER 12TH NOT THE 10TH AS SHE STATEDPLEASE SEE THE COPIES OF THE SIGNED ROUGH WORK ORDER COPY WITH THE DATEALSO THE COPY OF THE QUOTE PROVIDED TO THE CUSTOMER SENT TO [redacted] E-MAILCUSTOMER AUTHORIZED REPAIR OVER THE PHONE AND REBOOKED FOR THE REPAIRS TO BE COMPLETEDON THE DAY OF REBOOKED APPOINTNMENT TO INSTALL THE BLOCK HEATER CORD THE CUSTOMER DECIDED TO TAKE THE PART AND HAVE REPLACED ELSEWHEREIN ALL MY EXPERIENCE IN THE AUTO BUSINESS ANY VEHICLE PULLED INTO THE SHOP IS SUBJECT TO A DIAGNOSTIC CHARGE FORTUNATELY [redacted] WAS CHARGED HALF HOUR AND NOT THE USUAL HOURTHIS CUSTOMER CAME IN WITH A COMPLAINT OF PRONGS ARE BENT AND THE CUSTOMER CANNOT PLUG IN TO OUTLETTHERE WERE CLEAR VICE GRIP MARKS ON THE PRONGS AS IF SOMEONE WAS TRYING TO FIX IT [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealer has missed the point entirelyThey were informed of the damaged plug[redacted] Yes, someone tried to fix it, [redacted] The complaint, is about being asked for money on the day of picking up the partThere HAD BEEN NO mention of this on the Monday when the truck was in for serviceIn fact, [redacted] and myself already knew what we needed doneWe required a new plug [redacted] The dealer said nothing about asking for money on the MondayI left that first time without being asked for one dime [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/04/23) */ COMPLAINT HAS BEEN RESOVLED WITH CUSTOMER LEAVING HAPPY Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Far from happy but not worth pursuing any longer [redacted] While they did offer to trade in for a different vehicle not once was my request to simply return the vehicle to them seriously considered I am not looking to purchase another vehicle from themSimply to return this lemon and get it off my hands
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that while I disagree with their interpretation of the events I accept the discounts offered just to be finished with the who,e situationIf their tech can not get his hand in the area to cause the damage while working on the condenser how in the world do I cause the damage while operation the vehicle? There are no damages any where else on the vehicle or on any parts surrounding the condenser so the whole situation is very strangeDamage has now been repairedBill is paid by me utilizing the discounts offered by dealership managerComplaint resolved, lesson learnedthanks [redacted] ***
The customer brought his vehicle in for an air conditioning problem, was not blowing cold airAs per diag by my tech it was shown to need an AC charge which was done at that timeRoad test was good and AC pressure showed good so called the customer and had him pick up his truckOn his way home
it started blowing warm air again so he brought it back inDid further diag and found that the condenser had had bid dents in it, now the only way the condenser could be like that is if the truck had an accident of some sort, a tech could not even get his hand in the spot to make a dent let alone We told the customer it would not be warranty as it was clearly not a manufactures defectWe also gave him back his diag chargeIt was then brought to my attention and I had another conversation with the customer and gave him a discount for the trouble of having to bring the truck back and he elected to do the work.In closing my shop did make a mistake in diagnosing the truck originally which is why I gave the customer a discount but that is all, the dented condenser was only to do with the customer which is why in the end he had to pay for the new oneThe truck is now finished and back with the customer and he has settled his bill
Thanks
Wendy
Initial Business Response /* (1000, 5, 2014/11/17) */
THIS VEHICLE WAS BOOKED IN THROUGH MY SERVICE DEPARTMENT ON NOVEMBER 12TH NOT THE 10TH AS SHE STATED. PLEASE SEE THE COPIES OF THE SIGNED ROUGH WORK ORDER COPY WITH THE DATE. ALSO THE COPY OF THE QUOTE PROVIDED TO THE CUSTOMER SENT TO...
[redacted] E-MAIL. CUSTOMER AUTHORIZED REPAIR OVER THE PHONE AND REBOOKED FOR THE REPAIRS TO BE COMPLETED. ON THE DAY OF REBOOKED APPOINTNMENT TO INSTALL THE BLOCK HEATER CORD THE CUSTOMER DECIDED TO TAKE THE PART AND HAVE REPLACED ELSEWHERE. IN ALL MY EXPERIENCE IN THE AUTO BUSINESS ANY VEHICLE PULLED INTO THE SHOP IS SUBJECT TO A DIAGNOSTIC CHARGE FORTUNATELY [redacted] WAS CHARGED HALF HOUR AND NOT THE USUAL 1 HOUR. THIS CUSTOMER CAME IN WITH A COMPLAINT OF PRONGS ARE BENT AND THE CUSTOMER CANNOT PLUG IN TO OUTLET. THERE WERE CLEAR VICE GRIP MARKS ON THE PRONGS AS IF SOMEONE WAS TRYING TO FIX IT. [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer has missed the point entirely. They were informed of the damaged plug.[redacted] Yes, someone tried to fix it, [redacted] The complaint, is about being asked for money on the day of picking up the part. There HAD BEEN NO mention of this on the Monday when the truck was in for service. In fact, [redacted] and myself already knew what we needed done. We required a new plug. [redacted] The dealer said nothing about asking for money on the Monday. I left that first time without being asked for one dime. [redacted]
Initial Business Response /* (1000, 10, 2016/06/07) */
Verbal Response from Business: This issue has been resolved with the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while I disagree with their interpretation of the events I accept the discounts offered just to be finished with the who,e situation. If their tech can not get his hand in the area to cause the damage while working on the condenser how in the world do I cause the damage while operation the vehicle? There are no damages any where else on the vehicle or on any parts surrounding the condenser so the whole situation is very strange. Damage has now been repaired. Bill is paid by me utilizing the discounts offered by dealership manager. Complaint resolved, lesson learned.
thanks
[redacted]
Initial Business Response /* (1000, 10, 2015/04/23) */
COMPLAINT HAS BEEN RESOVLED WITH CUSTOMER LEAVING HAPPY
Initial Consumer Rebuttal /* (3000, 12, 2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Far from happy but not worth...
pursuing any longer. [redacted]
[redacted] While they did offer to trade in for a different vehicle not once was my request to simply return the vehicle to them seriously considered.
I am not looking to purchase another vehicle from them. Simply to return this lemon and get it off my hands.