After setting up the initial payment arrangement, EAS tried to contact [redacted] on multiple occasions to advise her that the first payment would count for the previous month’s due date We were unable to reach her to explain this The customer then called in wanting to cancel her payments We then received a return on one of her past payments with reason of cust adv not auth, the return of this payment caused the program to break If the customer had called in and asked us to change the date of the payment prior to the payment running, we could have moved the payment out for her and possibly prevented the program from breaking Any payments made during the program have been applied to the balance on the account We are happy to assist [redacted] in setting up repayment arrangements so that she can return to school
A notice is sent out to all customers of the intent to offset This letter states that if a customer is not in repayment by Nov1st they will be certified for offset Once a customer becomes certified for offset they must make consecutive on-time payments in order to become decertified for offset At that point they should allow time for the account to be updated before filing taxes or before the SSI offset will be lifted Customers can call [redacted] to see if the offset has been lifted If the customer has any more questions regarding this process we will be happy to answer them
These people do not know the meaning of customer serviceWhy would you post hours of operation and then never answer the phoneI have been trying to reach people and no such luckThese are the same people that worry the hell out of you when they need something from you but are no where to be found when I need something for themIf not for almost being done with my repayment I would ask TG to change me to a better collection service that actually has more than one person per department to assistI am beyond frustrated with this company and will pursue an aggressive campaign to get them removed from the list of companies that TG associates withIf I do not hear from them soon I will spend my lunch driving to their office and get my problem taken care of face to face since phone etiquette does not seem to be their strong suit
After setting up the initial payment arrangement, EAS tried to contact [redacted] on multiple occasions to advise her that the first payment would count for the previous month’s due date We were unable to reach her to explain this The customer then called in wanting to cancel her payments We then received a return on one of her past payments with reason of cust adv not auth, the return of this payment caused the program to break If the customer had called in and asked us to change the date of the payment prior to the payment running, we could have moved the payment out for her and possibly prevented the program from breaking Any payments made during the program have been applied to the balance on the account We are happy to assist [redacted] in setting up repayment arrangements so that she can return to school
A notice is sent out to all customers of the intent to offset This letter states that if a customer is not in repayment by Nov1st they will be certified for offset Once a customer becomes certified for offset they must make consecutive on-time payments in order to become decertified for offset At that point they should allow time for the account to be updated before filing taxes or before the SSI offset will be lifted Customers can call [redacted] to see if the offset has been lifted If the customer has any more questions regarding this process we will be happy to answer them
These people do not know the meaning of customer serviceWhy would you post hours of operation and then never answer the phoneI have been trying to reach people and no such luckThese are the same people that worry the hell out of you when they need something from you but are no where to be found when I need something for themIf not for almost being done with my repayment I would ask TG to change me to a better collection service that actually has more than one person per department to assistI am beyond frustrated with this company and will pursue an aggressive campaign to get them removed from the list of companies that TG associates withIf I do not hear from them soon I will spend my lunch driving to their office and get my problem taken care of face to face since phone etiquette does not seem to be their strong suit