Education Week Magazine

This letter is in response to a complaint made to your organization; lD [redacted] .The customer ís correct in that, for the subscription type that was purchased, cancellations must be made by phone.Instructions to that effect are communicated to the customer, in bold, on the first page of the online order process and in the resulting confirmatíon email.We regret that, due to high-call volume, we were unable to assist the customer in timely manner on 12/31/We work hard to provide our customers with excellent service and will take this complaint seriously as we endeavor to improve the areas that resulted in this unsatisfactory experienceWe have recognized this complaint as a cancellation request and have terminated the subscription in question, effective as of today.Thank you for bringing this matter to our attention

This letter is in response to a complaint made to your organization; lD [redacted].The customer ís correct in that, for the subscription type that was purchased, cancellations must be made by phone.Instructions to that effect are communicated to the customer, in bold, on the first page of the online...

order process and in the resulting confirmatíon email.We regret that, due to high-call volume, we were unable to assist the customer in timely manner on 12/31/2016. We work hard to provide our customers with excellent service and will take this complaint seriously as we endeavor to improve the areas that resulted in this unsatisfactory experience. We have recognized this complaint as a cancellation request and have terminated the subscription in question, effective as of today.Thank you for bringing this matter to our attention.