From: Susi A [redacted] Date: Mon, Sep 14, at 6:PMSubject: ID of [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Cc: [redacted] @ [redacted] .comDear [redacted] ,RESPONSE: [redacted] has signed this contract as the co-signer for [redacted] on 10.05.2014And the duration of the contract was monthsThere were payments made and the last payment being 02.05.2015Then the account was put on hold on by the school until based on medical grounds requested by the studentHowever since there was no medical note received restricting the student from attending any active sports, the school has refused to cancel this accountTherefore the school still request an updated medical note, IF the student wants this account to be cancelled.Thank youSincerely SUSI A.Educational Funding Company Inc[redacted] ***Chevy Chase MD ***USA
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Sir, with the bank statements what is our next step? And if this have to go to court who do I take to court to have this matter handle? this has been an issue since Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It's fine if the school puts my account on hold indefinately instead of cancelling it if the end result is the same: not being charged for services that are not being provided to me or my wife and that we no longer wantThe issue is that just today in the mail I received a payment coupon book from the Educational Funding CompanySo, they clearly have not gotten the message that I do not owe them any money since they are still trying to shake me downI received a message from my credit card company, ***, in the mail a week or two ago letting me know that those extra charges that I disputed on my credit card statement were not my responsibility and that the situation was resolvedThey agreed with me and refused to let the Educational Funding Company take money that they were not owed so I'm not sure why this is still an issue Regards, [redacted] ***
Dear [redacted] , With reference to the communication pertaining to the above Revdex.com reference , please note that Educational Funding Company has closed this account on 09/25/with a zero balance and also we have refunded June and July payments with the total of $And also please see the attached refund confirmation Please let me know if you need further clarification on this account Thank you Susika D [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have read many cases which make it clear that EFC have more control over the contracts than they are acknowledging here, as in cases where they refuse to cancel contracts EVEN THOUGH the school is okay with itIt is counterintuitive to hold us to ransom when we are unable to meet the demands, if there is no hope of resolving the issue, which there isn't while charges continue to mount, then there is little incentive to start paying towards itI gave two options which result in us being able to pay the balance and move on and that is being rejected, this is not of benefit to any party Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: If I had the $600+ dollars that EFC was asking for, I would just keep going to the classesBut I don'tI will offer a negotiationI'll gladly pay the $cancellation fee, to never have to hear from these people again If I had the rest of the money to give you, I wouldI will pay the $cancellation fee happily, if we can end it there Regards, [redacted] ***
From: Susi A [redacted] Date: Wed, Feb 25, at 3:PMSubject: ID [redacted] .To: [redacted] < [redacted] > Dear ** [redacted] ,With reference to the communication pertaining to the above Revdex.com reference , Please note that Educational Funding Company has closed this account on 02/25/with a zero balance.ThanksSUSI A
Dear [redacted] *** With reference to your communication pertaining to the above Revdex.com Reference number, please not that Educational Funding Company has closed this account on with a zero balancePlease let me know if you need further clarification on this accountThank you [redacted]
From: [redacted] < [redacted] >Date: Tue, Dec 23, at 11:AMSubject: ID [redacted] .To: [redacted] @myRevdex.com.orgDear [redacted] ,Do apologize for the delay in responding to your emailThis was due to the Account Executive in charge of this said account been on vacation.After a careful internal investigation, I have found out that EFC is yet to receive a copy of the leasing agreement from the Whorley FamilyIf they could provide me with a copy of the leasing agreement, I shall be able to process this cancellation request as per the terms in their contract.Please note that EFC would do our utmost to provide the best customer services in the industry and hoping to resolve this matter amicably.Thank youSusika D [redacted]
From: Susi A [redacted] Date: Mon, Apr 13, at 4:PMSubject: [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>, [redacted] @***.comDear [redacted] ***,With reference to the communication pertaining to the above Revdex.com reference , Please note that Educational Funding Company has closed this account on [redacted] with a zero balanceAnd also We have processed the refund for month of April He will be able to see the amount soon as it takes - daysSUSI AEducational Funding CompanyChevy Chase DriveChevy Chase MD 20815USA TEL: ###-###-####FAX: ###-###-####
From: Susi A [redacted] Date: Thu, Jul 16, at 11:AMSubject: ID of [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Cc: [redacted] < [redacted] @***.com>Dear [redacted] ,Please note that we were in constant touch with the school advising them to resolve the issue amicablyAs per the agreements between the school and the student, the school is willing to cancel the account upon receipt of current past due amount of $However the school refuses to freeze the account or to cancel prior to receiving this said past due balance.Since we are a third party billing company, we can only advise the school on these issues regarding the best course of action under given circumstances but the school retain the right of a final decision
From: Susi A [redacted] Date: Tue, Mar 3, at 2:PMSubject: ID [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Dear ** [redacted] ,With reference to the communication pertaining to the above Revdex.com reference , Please note that Educational Funding Company has closed this account on 02/25/with a zero balance.SUSI AEducational Funding CompanyChevy Chase DriveChevy Chase MD 20815USA TEL: ###-###-####FAX: ###-###-####URL: www.efconline.com www.efcmpc.com www.mpowersummit.com [redacted] *** [redacted] [redacted] [redacted] [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: To whom it may concern, I am disputing the request, for the following reason there were two accounts [redacted] and [redacted] For the account [redacted] there was two late fees add to the payment of $each a total of $Here is the Math the class is $ a month with a $late charge fee per monthSo + = + 129.48= For the account [redacted] that bill came to be The total came to and please ensure that this issue is not on my credit report at wellI have attached the billing and fax to the company Regards, [redacted]
Date: Feb 8, 1:PMSubject: CID # [redacted] - [redacted] Dear [redacted] ,With reference to the fax that we've received from [redacted] on February 04, 2016, please note that Educational Funding Company has cancelled the aforesaid student account and refunded $per [redacted] 's request to the same bank account that we've withdrew those monies from.Please also note that I've contacted MsBozeman several times prior to depositing these monies to that bank account just to get a confirmation on the validity of the bank informationAlthough she has responded to me many times before (for additional information), I'm yet to hear from [redacted] in this regard.A confirmation copy of the refund is attached hereto for your referenceIf you need further clarifications, please do not hesitate to contact me or ***@efconline.com at any time.Thank you
In spite of clear factual explanations to [redacted] 's previous response, it is apparent that we are not in a position to amicably resolve this matterThe Educational Funding Company clearly explained our offerings in this regard to resolve the matter and also conveyed the stand of ***'s MATherefore we would like to state that EFC is neither authorized nor in a position to customize the exit clauses of a contract that [redacted] himself has signed to suit the "other" needs arose at a later stage for the same signeeMoreover now that we have exhausted all Alternative Dispute Resolution methods available, please note that the ***'s MA retain the right to escalate this to a civil matter to be litigated at the small claims courts and will do so if it deemed necessary
Dear [redacted] ***,With reference to the communication pertaining to the above Revdex.com reference , Please note that Educational Funding company has close this account on 11/18/with a zero balance .Please let me know if you need further clarification on this account.Thank YouSusika D [redacted]
Dear MS, [redacted] ***, 255);">With reference to compliant ID of , please note that [redacted] has disputed following payments 04/05/ = $2.05/05/ = $3.06/05/ = $There fore, Educational Funding Company is not in position to refund those payment as requested by the clientHowever Educational Funding Company will not contest that dispute with the bank enabling the client to receive that money through the dispute process We do apologize for any inconvenience this may have causedThanks Susika D [redacted]
From: [redacted] < [redacted] >Date: Tue, Dec 23, 2014 at 11:55 AMSubject: ID [redacted] .To: [redacted] @mybbb.orgDear [redacted] ,Do apologize for the delay in responding to your email. This was due to the Account Executive in charge of this said account been on vacation.After a careful... internal investigation, I have found out that EFC is yet to receive a copy of the leasing agreement from the Whorley Family. If they could provide me with a copy of the leasing agreement, I shall be able to process this cancellation request as per the terms in their contract.Please note that EFC would do our utmost to provide the best customer services in the industry and hoping to resolve this matter amicably.Thank youSusika D [redacted]
Dear [redacted] ,Please note that the Educational Funding Company made a very sincere and an honest attempt to resolve the pending issue between [redacted] & the [redacted] Boxing Academy so farThis is in spite of the fact that the school is no longer an active client of Educational Funding Company (meaning any monies refunded comes out of EFC's pocket)However it is apparent [redacted] intentions are somewhat differs from oursOne example is - it was conveniently ignored that even if we were to consider receiving that cancellation request on May 03rd, the contract clearly states a day cancellation policy for ANY reasonThe list can continue.Please note that we are just a third party billing company and all monies collected on behalf of the school from students shall be transferred to the respective school every monthHowever at this point in time, EFC is not in position to pursue this matter any further with a sincere hope of resolving the issue fairly and reasonably to all parties concerned.Therefore we shall be closing this case administratively at our end and allow [redacted] to pursue his demands and litigation threats with the school in concern.Thank you for your understanding and cooperation in this regard.Susika D [redacted]
From: Susi A [redacted] Date: Mon, Sep 14, at 6:PMSubject: ID of [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Cc: [redacted] @ [redacted] .comDear [redacted] ,RESPONSE: [redacted] has signed this contract as the co-signer for [redacted] on 10.05.2014And the duration of the contract was monthsThere were payments made and the last payment being 02.05.2015Then the account was put on hold on by the school until based on medical grounds requested by the studentHowever since there was no medical note received restricting the student from attending any active sports, the school has refused to cancel this accountTherefore the school still request an updated medical note, IF the student wants this account to be cancelled.Thank youSincerely SUSI A.Educational Funding Company Inc[redacted] ***Chevy Chase MD ***USA
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Sir, with the bank statements what is our next step? And if this have to go to court who do I take to court to have this matter handle? this has been an issue since Regards, [redacted]
Business sent a screenshot of cancellation showing balance
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It's fine if the school puts my account on hold indefinately instead of cancelling it if the end result is the same: not being charged for services that are not being provided to me or my wife and that we no longer wantThe issue is that just today in the mail I received a payment coupon book from the Educational Funding CompanySo, they clearly have not gotten the message that I do not owe them any money since they are still trying to shake me downI received a message from my credit card company, ***, in the mail a week or two ago letting me know that those extra charges that I disputed on my credit card statement were not my responsibility and that the situation was resolvedThey agreed with me and refused to let the Educational Funding Company take money that they were not owed so I'm not sure why this is still an issue Regards, [redacted] ***
Dear [redacted] , With reference to the communication pertaining to the above Revdex.com reference , please note that Educational Funding Company has closed this account on 09/25/with a zero balance and also we have refunded June and July payments with the total of $And also please see the attached refund confirmation Please let me know if you need further clarification on this account Thank you Susika D [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have read many cases which make it clear that EFC have more control over the contracts than they are acknowledging here, as in cases where they refuse to cancel contracts EVEN THOUGH the school is okay with itIt is counterintuitive to hold us to ransom when we are unable to meet the demands, if there is no hope of resolving the issue, which there isn't while charges continue to mount, then there is little incentive to start paying towards itI gave two options which result in us being able to pay the balance and move on and that is being rejected, this is not of benefit to any party Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: If I had the $600+ dollars that EFC was asking for, I would just keep going to the classesBut I don'tI will offer a negotiationI'll gladly pay the $cancellation fee, to never have to hear from these people again If I had the rest of the money to give you, I wouldI will pay the $cancellation fee happily, if we can end it there Regards, [redacted] ***
From: Susi A [redacted] Date: Wed, Feb 25, at 3:PMSubject: ID [redacted] .To: [redacted] < [redacted] > Dear ** [redacted] ,With reference to the communication pertaining to the above Revdex.com reference , Please note that Educational Funding Company has closed this account on 02/25/with a zero balance.ThanksSUSI A
Dear [redacted] *** With reference to your communication pertaining to the above Revdex.com Reference number, please not that Educational Funding Company has closed this account on with a zero balancePlease let me know if you need further clarification on this accountThank you [redacted]
From: [redacted] < [redacted] >Date: Tue, Dec 23, at 11:AMSubject: ID [redacted] .To: [redacted] @myRevdex.com.orgDear [redacted] ,Do apologize for the delay in responding to your emailThis was due to the Account Executive in charge of this said account been on vacation.After a careful internal investigation, I have found out that EFC is yet to receive a copy of the leasing agreement from the Whorley FamilyIf they could provide me with a copy of the leasing agreement, I shall be able to process this cancellation request as per the terms in their contract.Please note that EFC would do our utmost to provide the best customer services in the industry and hoping to resolve this matter amicably.Thank youSusika D [redacted]
From: Susi A [redacted] Date: Mon, Apr 13, at 4:PMSubject: [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>, [redacted] @***.comDear [redacted] ***,With reference to the communication pertaining to the above Revdex.com reference , Please note that Educational Funding Company has closed this account on [redacted] with a zero balanceAnd also We have processed the refund for month of April He will be able to see the amount soon as it takes - daysSUSI AEducational Funding CompanyChevy Chase DriveChevy Chase MD 20815USA TEL: ###-###-####FAX: ###-###-####
From: Susi A [redacted] Date: Thu, Jul 16, at 11:AMSubject: ID of [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Cc: [redacted] < [redacted] @***.com>Dear [redacted] ,Please note that we were in constant touch with the school advising them to resolve the issue amicablyAs per the agreements between the school and the student, the school is willing to cancel the account upon receipt of current past due amount of $However the school refuses to freeze the account or to cancel prior to receiving this said past due balance.Since we are a third party billing company, we can only advise the school on these issues regarding the best course of action under given circumstances but the school retain the right of a final decision
From: Susi A [redacted] Date: Tue, Mar 3, at 2:PMSubject: ID [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Dear ** [redacted] ,With reference to the communication pertaining to the above Revdex.com reference , Please note that Educational Funding Company has closed this account on 02/25/with a zero balance.SUSI AEducational Funding CompanyChevy Chase DriveChevy Chase MD 20815USA TEL: ###-###-####FAX: ###-###-####URL: www.efconline.com www.efcmpc.com www.mpowersummit.com [redacted] *** [redacted] [redacted] [redacted] [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: To whom it may concern, I am disputing the request, for the following reason there were two accounts [redacted] and [redacted] For the account [redacted] there was two late fees add to the payment of $each a total of $Here is the Math the class is $ a month with a $late charge fee per monthSo + = + 129.48= For the account [redacted] that bill came to be The total came to and please ensure that this issue is not on my credit report at wellI have attached the billing and fax to the company Regards, [redacted]
Date: Feb 8, 1:PMSubject: CID # [redacted] - [redacted] Dear [redacted] ,With reference to the fax that we've received from [redacted] on February 04, 2016, please note that Educational Funding Company has cancelled the aforesaid student account and refunded $per [redacted] 's request to the same bank account that we've withdrew those monies from.Please also note that I've contacted MsBozeman several times prior to depositing these monies to that bank account just to get a confirmation on the validity of the bank informationAlthough she has responded to me many times before (for additional information), I'm yet to hear from [redacted] in this regard.A confirmation copy of the refund is attached hereto for your referenceIf you need further clarifications, please do not hesitate to contact me or ***@efconline.com at any time.Thank you
In spite of clear factual explanations to [redacted] 's previous response, it is apparent that we are not in a position to amicably resolve this matterThe Educational Funding Company clearly explained our offerings in this regard to resolve the matter and also conveyed the stand of ***'s MATherefore we would like to state that EFC is neither authorized nor in a position to customize the exit clauses of a contract that [redacted] himself has signed to suit the "other" needs arose at a later stage for the same signeeMoreover now that we have exhausted all Alternative Dispute Resolution methods available, please note that the ***'s MA retain the right to escalate this to a civil matter to be litigated at the small claims courts and will do so if it deemed necessary
Dear [redacted] ***,With reference to the communication pertaining to the above Revdex.com reference , Please note that Educational Funding company has close this account on 11/18/with a zero balance .Please let me know if you need further clarification on this account.Thank YouSusika D [redacted]
Dear MS, [redacted] ***, 255);">With reference to compliant ID of , please note that [redacted] has disputed following payments 04/05/ = $2.05/05/ = $3.06/05/ = $There fore, Educational Funding Company is not in position to refund those payment as requested by the clientHowever Educational Funding Company will not contest that dispute with the bank enabling the client to receive that money through the dispute process We do apologize for any inconvenience this may have causedThanks Susika D [redacted]
From: [redacted] < [redacted] >Date: Tue, Dec 23, 2014 at 11:55 AMSubject: ID [redacted] .To: [redacted] @mybbb.orgDear [redacted] ,Do apologize for the delay in responding to your email. This was due to the Account Executive in charge of this said account been on vacation.After a careful... internal investigation, I have found out that EFC is yet to receive a copy of the leasing agreement from the Whorley Family. If they could provide me with a copy of the leasing agreement, I shall be able to process this cancellation request as per the terms in their contract.Please note that EFC would do our utmost to provide the best customer services in the industry and hoping to resolve this matter amicably.Thank youSusika D [redacted]
Dear [redacted] ,Please note that the Educational Funding Company made a very sincere and an honest attempt to resolve the pending issue between [redacted] & the [redacted] Boxing Academy so farThis is in spite of the fact that the school is no longer an active client of Educational Funding Company (meaning any monies refunded comes out of EFC's pocket)However it is apparent [redacted] intentions are somewhat differs from oursOne example is - it was conveniently ignored that even if we were to consider receiving that cancellation request on May 03rd, the contract clearly states a day cancellation policy for ANY reasonThe list can continue.Please note that we are just a third party billing company and all monies collected on behalf of the school from students shall be transferred to the respective school every monthHowever at this point in time, EFC is not in position to pursue this matter any further with a sincere hope of resolving the issue fairly and reasonably to all parties concerned.Therefore we shall be closing this case administratively at our end and allow [redacted] to pursue his demands and litigation threats with the school in concern.Thank you for your understanding and cooperation in this regard.Susika D [redacted]