Education.com Holdings, Inc. Reviews (2)
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Education.com Holdings, Inc. Rating
Address: 333 South B Street Unit 101, San Mateo, California, United States, 94401
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The Company has responded and has taken care of the issue
Thanks
*** ***
Initial Business Response /* (1000, 5, 2015/09/18) */
Contact Name and Title: *** ***, Accountant
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@education.com
Hello,
Thanks so much for getting in touch with us! I'm sorry to hear that you received this unwanted charge
Normally, we
don't issue refunds as per our Terms of Use, however I can see that you haven't downloaded any workbooks since your last renewal payment so I'm happy to make an exception in this caseI have refunded the full amount of your purchase to your credit card on file and cancelled your account so you will not be billed againThe refund should show up on your statement within five business days
Please note that we have not cancelled your Basic (free) Education.com account and you will continue to have access to all Basic content and resources
If you decide to purchase Plus in the future, enjoy $off to rejoinSimply enter the coupon code *** at checkout to get $off any annual Plus purchaseThank you for for being a valued Education.com member
I hope this helps and we're sad to see you go! Please don't hesitate to email us again if you have any further issues with your refund
Best,
*** - Education.com *** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)