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Educator's Delight

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Educator's Delight Reviews (4)

I received consumer complaint # [redacted] on 11/12/at 1:am from the Cincinnati Revdex.com(I did not receive the customer e-mail that was sent on 11/8/15.)I forwarded the complaint to our customer service group on 11/12/at 11:amOur primary representative responded: "Customer left a voice mail message last night @ 7:PMlooking for his orderHe only left his name, but I did find him in our systemInvoice # I did call customer back as soon as I heard his message this morning, but had to leave a voice mail message, I did apologize several timesHis book is on back order, I have attached an invoice for you to seeI never spoke to this customer previously..just hearing his voice mail this morning & I responded immediately..." I forwarded the complaint to our website developer on 11/12/at 11:amHe responded: “After doing some digging, there have been a few issues at play hereFirst and probably most revealing is that the website hasn't been sending email out for quite some timeWhen we transferred the website to a new instance for performance reasons, it seems the SMTP server was misconfigured or had been misconfigured sometime in the interimThis has been correct[ed] on the server and all future emails are being sent correctly Secondarily, there is the issue of stock updatesLooking at the order of the specific user in the report, it went through successfully and was indeed exported to [the warehouse] successfullyThat being said, we haven't been receiving stock updates for quite some timeIt looks like the files they are supposed to be generating on the FTP are no longer being created and our stock import process is failing as those files don't existWe will need [the warehouse] to investigate this and figure out why the stock files are no longer being generated.”I shipped a copy of the book to the customer on 11/12/via UPS overnight delivery.I e-mailed the customer on 11/12/15: "My apologies for the shipping delay and poor communicationThe [redacted] book is on back-order at our warehouse; however, we have a copy in our corporate libraryI have sent it to you via UPS Next Day Air (tracking # [redacted] )It should arrive by the end of the day tomorrowThere seems to be something wrong with our website notification systemThe book should have been marked “out of stock,” and I never received your e-mail from November Our website developer is looking into the issuesI greatly appreciate you bringing the problems to our attentionAgain, I am so sorry for the trouble with this order."The book was delivered to the customer on 11/13/at 3:pm.I received this message from the customer on 11/16/15: "I wish to apologize for taking so long to respond to youI did receive the book on Friday, November 13th, so thank you for everything you did to make that possible."As of 11/17/15, I am still waiting to hear from our warehouse IT guy about the online data feed updatesHe has been out of the office and should respond soon I believe the customer complaint has been resolvedPlease let me know if you need any further information

Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received a response from Hanser after the complaint was made in a timely mannerI received my purchase in the time line prescribed in that responseI failed to response them in a timely mannerEverything is resolved and thank you for your assistance Regards, [redacted] ***

I received consumer complaint #*** on 11/12/at 1:am from the Cincinnati Revdex.com(I did not receive the customer e-mail that was sent on 11/8/15.)I forwarded the complaint to our customer service group on 11/12/at 11:amOur primary representative responded:
"Customer left a voice mail
message last night @ 7:PMlooking for his orderHe only left his name,
but I did find him in our systemInvoice # I did call customer
back as soon as I heard his message this morning, but had to leave a voice mail
message, I did apologize several timesHis book is on back order, I have
attached an invoice for you to see.. I never spoke to this customer previously..just hearing his voice mail this
morning & I responded immediately..."
I forwarded the complaint to our website developer on 11/12/at 11:amHe responded: “After doing
some digging, there have been a few issues at play hereFirst and probably most
revealing is that the website hasn't been sending email out for quite some
timeWhen we transferred the website to a new instance for performance
reasons, it seems the SMTP server was misconfigured or had been misconfigured
sometime in the interimThis has been correct[ed] on the server and all future
emails are being sent correctly… Secondarily,
there is the issue of stock updatesLooking at the order of the specific user
in the report, it went through successfully and was indeed exported to [the
warehouse] successfullyThat being said, we haven't been receiving stock
updates for quite some timeIt looks like the files they are supposed to be
generating on the FTP are no longer being created and our stock import process
is failing as those files don't existWe will need [the warehouse] to
investigate this and figure out why the stock files are no longer being
generated.”I shipped a copy of the book to the customer on 11/12/via UPS overnight delivery.I e-mailed the customer on 11/12/15: "My apologies for the shipping delay
and poor communicationThe *** book is on back-order at our warehouse;
however, we have a copy in our corporate libraryI have sent it to you via UPS
Next Day Air (tracking #***)It should arrive by the end of the
day tomorrowThere seems to be something wrong with our website
notification systemThe book should have been marked “out of stock,” and I
never received your e-mail from November Our website developer is looking
into the issuesI greatly appreciate you bringing the problems to our
attentionAgain, I am so sorry for the trouble with this order."The book was delivered to the customer on 11/13/at 3:pm.I received this message from the customer on 11/16/15: "I wish to apologize for taking so long to respond to youI
did receive the book on Friday, November 13th, so thank you for
everything you did to make that possible."As of 11/17/15, I am still waiting to hear from our warehouse IT guy about the online data feed updatesHe has been out of the office and should respond soon I believe the customer complaint has been resolvedPlease let me know if you need any further information

Revdex.com,
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received a response from Hanser after the complaint was made in a timely mannerI received my purchase in the time line prescribed in that responseI failed to response them in a timely manner. Everything is resolved and thank you for your assistance
Regards,
*** ***

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