Educators Credit Union

[redacted] 's application was reviewed by our Credit Committee and is a denial for the $ A counter-offer was provided for $which is a starter card Please see attached letter that was sent to the consumer

We are required to honor the levies when received The account holder must follow the correct procedures dictated by the state that issued the levy to contest it Educators Credit Union is required to complete levy when received

December 4, 2014To Whom It May Concern:My name is *** ***. I am the Branch Manager of the Newman Road location of Educators Credit Union. At the direction of the Vice President of Lending, Linda Hoover, I attempted to contact *** *** by phone on three occasions - November
7th, November 19th and December 4th, 2014. I did not receive a call back. On December 4th, I mailed a letter attached to this response and sent *** a VISA Platinum with the interest rate he believed he was receiving in the first place. We also refunded all late charges caused by the failure of the automatic payments. We also refunded the difference of the interest charged between the card he received (13.8%) and the card he understood he was getting originally in June (8.9%.) This amount totaled $and was deducted from his principle balance. I also invited MrPhilips to stop in any branch to have a new card issued with the lower interest rate if he did not want to wait for the one we sent him through the mail. We hope this resolves all of the miscommunication that occurred in June when Mr*** first applied for the credit card. We are certainly willing to address any remaining issues Mr*** may have.Sincerely,*** ***Branch ManagerEducators Credit UnionN Newman RdRacine, WI

I don't know who the member talked with. Our ODP department hasn't talked with this member at all. ODP would be the department to work with on a negative checking account. Is there more information? Also, we don't have any record of a charged off credit card. If
something is reporting on the credit bureau, a dispute with the credit bureaus would have removed anything. Please have the member contact our ODP department. Angela L is the Manager of this department and they will certainly work with the member

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Kimberly ***

Our Member Solution’s Department worked directly with Heather and got it resolved 1/29/2018. An E-Oscar correction form was submitted and issue was fully resolved

We are required to honor the levies when received.  The account holder must follow the correct procedures dictated by the state that issued the levy to contest it.  Educators Credit Union is required to complete levy when received.

[redacted]'s application was reviewed by our Credit Committee and is a denial for the $8500.00.  A counter-offer was provided for $500 which is a starter card.  Please see attached letter that was sent to the consumer.

The refund was issued to the member for the questioned charge