Initial Business Response /* (1000, 5, 2014/08/14) */
We are very sorry that ***'s order was delayed and that she could not get contact usWe were having issues with our warehouse and immediately refunded and shipped the item for free once we realized she had not received it initially
We try very hard to ensure that all of our customers receive the products they pay for in a timely manner - and we regret that it took so long for her to receive her orderWe truly apologize for this hassle and hope that the actions we have taken resolve the issue
Initial Consumer Rebuttal /* (3000, 9, 2014/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The refund was recently received (thank you), but the item has still not been receivedIt was said to have been shipped around Aug.4, and it is Augnow
The person I found through Facebook was kind, professional, and prompt to respond and attempt to resolve the situation, but the promised shipment has still not been received
Final Consumer Response /* (2000, 12, 2014/09/03) */
Initial Business Response /* (1000, 5, 2014/08/14) */
We are very sorry that ***'s order was delayed and that she could not get contact usWe were having issues with our warehouse and immediately refunded and shipped the item for free once we realized she had not received it initially
We try very hard to ensure that all of our customers receive the products they pay for in a timely manner - and we regret that it took so long for her to receive her orderWe truly apologize for this hassle and hope that the actions we have taken resolve the issue
Initial Consumer Rebuttal /* (3000, 9, 2014/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The refund was recently received (thank you), but the item has still not been receivedIt was said to have been shipped around Aug.4, and it is Augnow
The person I found through Facebook was kind, professional, and prompt to respond and attempt to resolve the situation, but the promised shipment has still not been received
Final Consumer Response /* (2000, 12, 2014/09/03) */