To whom it may concern, Thank you for the opportunity to respond to the complaint filed with youKalypso Twistz received a message on August 20, from [redacted] regarding an order she had placed with us through a KT independent contractor on July 30, She stated that she had not received her order yet and would like to know where it wasAccording to tracking records the package was delivered by USPS to the address that she provided us with on August 30, I called and spoke with her on the same date, August 30, and provided her with all the information regarding her shipment including the tracking numberI advised her to call her post office to report the information as they would be able to help herShe repeatedly told me that she just wanted us to give her money or more jewelry and she was tired of waitingOur company heard nothing more from *** about the issue and we were under the assumption she had found the packageKalypso Twistz received a call from [redacted] again on December 2, She stated she had not received her package and it had been months and she wanted us to do something about itShe also said that she had filed a police report to which she wanted us to respond to and that her mail carrier the day of delivery was a temporary and the post office told her that it was put in the wrong box where she livesI again told her that our insurance does not cover theft and there was nothing on our end that we could do to help with that situationShe would have to file a theft complaint with her post office [redacted] called back more times after that with a different variation of events on her end each timeThe last conversation I had with her she wanted to speak with someone above meOur Operations Director, [redacted] , spoke with her the next day, December and gave her the same information and advice that I had provided her with on each conversation prior to this dateAfter [redacted] spoke with her, [redacted] stated she was eating and someone would have to call her backI have attached the original order form with a photo of what was shipped to her and the tracking number with the delivery date to her residence on it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I think this "company" is a disgrace! Even if I can't get my money back and return the junk jewelry, at least it is noted on the Revdex.com website so people in the future will not be screwed the way I was I was sold a bracelet that I did not order and it wasn't the bracelet that was displayed and it wasn't the bracelet that was in the catalogueAlso, they have independent repthat are doing their own thing and making up fees and charges for "free" vacations and they don't have an issue with that What kind of company does not stand behind their merchandise? Hmmm that would be a shady company.......Kalypso Twistz Their independent repmisrepresents the merchandise and then the customer is left holding the bag of garbage/jewelry All I wanted is what I ordered, a quality bracelet with an extra safety clasp to which I got neither I paid a $one time service fee for my "free" vacation that I was told would only cost me $a day for tax and everything she told me was a lie I called the company the travel is through and they told me there is no $one time service fee Oh yes, but that's not Kalyso Twistz responsibility it's the rep's They say to contact Nancy Seriously this woman is crazy There is no talking to this woman She thinks she is the VP of the company That's how she represents herself and there is no talking to this woman My daughter tried several times to resolve things with her and she in turn ended up sending her threatening text messages This whole experience has been horrible It's companies like Kalypso Twistz that give legit home party companies a bad name This whole thing has made me sick They lied with the first response to you saying I contacted them about my daughter and not about my bracelet It's funny my daughter received a letter from them last week stating "your mother contacted us regarding her bracelet" REALLY? And this was right after they responded to you saying I never contacted them about my dissatisfaction with the bracelet This whole thing is going no where, but one good thing it will be on your website for future potential customers for Kalypso Twistz BUYER BEWARE!!!! DO NOT BUY ANYTHING FROM THEM IT'S NOT THEIR JEWELRY AND IT IS JUNK!!!!! Regards, [redacted] ***
The order was placed on 5/3/and shipped on 5/11/with one item on backorderAnytime there is a backorder the customer receives a notestating that as soon as we receive the merchandise in house it will be shipped out immediately.On 6/10/we received the items in our office but they were defective and returned to our distributor to be remadeAt that time we knew itwould be approximately days for the new piecesALL of our customers that were on our backorder list were called on that day with the option ofwaiting....receive an upgrade to a more expensive earring...or have a credit to their account for another itemThe uplines also made contactwith them as well to ensure quality customer serviceOn 7/6/this customer called our customer service line to ask about her backorderShe was informed that they had arrived this morning and would go out in the mail todayThis was unacceptable to her as she wanted a full refund and was going to return all products to us and wanted her money back nowI explained our exchange/return policy to her which is also state on her order form Before this complaint was ever filed she was informed that she would be receiving a full refund for all products she had purchased.The customer is receiving the desired settlement in full from her upline without issue
To whom it may concern, Thank you for the opportunity to respond to the complaint filed with youKalypso Twistz received a message on August 20, from [redacted] regarding an order she had placed with us through a KT independent contractor on July 30, She stated that she had not received her order yet and would like to know where it wasAccording to tracking records the package was delivered by USPS to the address that she provided us with on August 30, I called and spoke with her on the same date, August 30, and provided her with all the information regarding her shipment including the tracking numberI advised her to call her post office to report the information as they would be able to help herShe repeatedly told me that she just wanted us to give her money or more jewelry and she was tired of waitingOur company heard nothing more from *** about the issue and we were under the assumption she had found the packageKalypso Twistz received a call from [redacted] again on December 2, She stated she had not received her package and it had been months and she wanted us to do something about itShe also said that she had filed a police report to which she wanted us to respond to and that her mail carrier the day of delivery was a temporary and the post office told her that it was put in the wrong box where she livesI again told her that our insurance does not cover theft and there was nothing on our end that we could do to help with that situationShe would have to file a theft complaint with her post office [redacted] called back more times after that with a different variation of events on her end each timeThe last conversation I had with her she wanted to speak with someone above meOur Operations Director, [redacted] , spoke with her the next day, December and gave her the same information and advice that I had provided her with on each conversation prior to this dateAfter [redacted] spoke with her, [redacted] stated she was eating and someone would have to call her backI have attached the original order form with a photo of what was shipped to her and the tracking number with the delivery date to her residence on it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I think this "company" is a disgrace! Even if I can't get my money back and return the junk jewelry, at least it is noted on the Revdex.com website so people in the future will not be screwed the way I was I was sold a bracelet that I did not order and it wasn't the bracelet that was displayed and it wasn't the bracelet that was in the catalogueAlso, they have independent repthat are doing their own thing and making up fees and charges for "free" vacations and they don't have an issue with that What kind of company does not stand behind their merchandise? Hmmm that would be a shady company.......Kalypso Twistz Their independent repmisrepresents the merchandise and then the customer is left holding the bag of garbage/jewelry All I wanted is what I ordered, a quality bracelet with an extra safety clasp to which I got neither I paid a $one time service fee for my "free" vacation that I was told would only cost me $a day for tax and everything she told me was a lie I called the company the travel is through and they told me there is no $one time service fee Oh yes, but that's not Kalyso Twistz responsibility it's the rep's They say to contact Nancy Seriously this woman is crazy There is no talking to this woman She thinks she is the VP of the company That's how she represents herself and there is no talking to this woman My daughter tried several times to resolve things with her and she in turn ended up sending her threatening text messages This whole experience has been horrible It's companies like Kalypso Twistz that give legit home party companies a bad name This whole thing has made me sick They lied with the first response to you saying I contacted them about my daughter and not about my bracelet It's funny my daughter received a letter from them last week stating "your mother contacted us regarding her bracelet" REALLY? And this was right after they responded to you saying I never contacted them about my dissatisfaction with the bracelet This whole thing is going no where, but one good thing it will be on your website for future potential customers for Kalypso Twistz BUYER BEWARE!!!! DO NOT BUY ANYTHING FROM THEM IT'S NOT THEIR JEWELRY AND IT IS JUNK!!!!! Regards, [redacted] ***
The order was placed on 5/3/and shipped on 5/11/with one item on backorderAnytime there is a backorder the customer receives a notestating that as soon as we receive the merchandise in house it will be shipped out immediately.On 6/10/we received the items in our office but they were defective and returned to our distributor to be remadeAt that time we knew itwould be approximately days for the new piecesALL of our customers that were on our backorder list were called on that day with the option ofwaiting....receive an upgrade to a more expensive earring...or have a credit to their account for another itemThe uplines also made contactwith them as well to ensure quality customer serviceOn 7/6/this customer called our customer service line to ask about her backorderShe was informed that they had arrived this morning and would go out in the mail todayThis was unacceptable to her as she wanted a full refund and was going to return all products to us and wanted her money back nowI explained our exchange/return policy to her which is also state on her order form Before this complaint was ever filed she was informed that she would be receiving a full refund for all products she had purchased.The customer is receiving the desired settlement in full from her upline without issue