Edwards Communities

Hello,

I would like to respectfully file a complaint I against *** for failing to return $500 that was withdrawn from my bank account in error. On 5/21/2020, I filed an application for the *** apartment as a place to move into. I previous spoke to Alyssa G regarding them waving the application fee since I applied last year to this apartment. I needed to move to an apartment very soon due to my mother's medical treatment. I was able to locate another apartment that the Edward Community own since the move in date was sooner than was *** was offering. Within 30 minutes of me filing the application at ***, I called and spoke to Jessica I I informed her that I wish to cancel my application that I filed 30 minutes ago. The next day, I noticed that $525 was withdrawn from my account in error. I called Jessica and she stated that they will send a check out next week. (Memorial week). After waiting till 6/6/2020, I called the office and explain to Alyssa that I have not receive any check in the mail. She stated that a check will be going out on 6/8/2020 to my requested address. As of today, I have still not received any check for the amount that was withdrawn in error.

Don’t live here. They’ll do whatever it takes to make sure you never see a dime from them back on the security deposit. I lived here for 2 years and they charged me $330 just for using the carpet! Whatever it takes for a massive conglomerate to keep a few pennies, they didn’t even replace the carpet. I was just charged for my “use” of their property for two years, which I guess isn’t what “rent” is.

I stayed on a ground floor breezeway unit for three years at The Strathmoor. I rarely encountered problems, but I did promptly bring any issues to the leasing office's attention. The complex's website uses a fill in form for residents to submit issues, and I either used that method, or I called the office. Today, I received a ledger letter, stating that I owe the complex almost $200 for various items. What's curious is that some of the listings either fell under the category of normal wear and tear, or these were issues I had addressed SEVERAL times over the three years of my stay - and my reports were either ignored, "lost," or just never fully resolved. I'm highly upset about this, and I do feel that I have a right to challenge the charges. Charging for carpet replacement is typical when the carpet is damaged, but my carpet encountered numerous issues, and I was informed during the summer between my second and third year that my carpet needed to be replaced. This was due to improper installation (something I reported after I almost tripped and fell when my foot caught a loose thread of the carpet). The technician also informed me that the metal bar placed between the flooring and the carpet would oxidize over time and inevitable stain the carpet. I also reported this to the leasing office. Therefore, when I was arranging to move, I tried to confirm the information, and I was told that I would only be charged for stained carpet, not in that area discussed, given the square footage the was replaced, and my charge was to reflect a deduction of 4/5 "life years" already on the carpet. Further, I reported a small crack in the bathroom mirror, something I noted during my first year of tenancy. I told maintenance, and the response was that the issue needed to be addressed further, via a contractor, before the repair would take place. No contractor arrived, and the mirror was never fixed, though I reported the issue several times over the three years. I even called the office to ask about the lack of a repair, and the agent did not have any cogent response. I told her that I did not expect to be charged for something that went unaddressed for three years, though reported, and she informed me that she couldn't "find" my resident portal submissions. Finally, I was charged for replacing drip pans on my stove, something that is part of normal wear and tear and a routine part of preparing the unit for the next tenant.

On May 31, 2018 I woke up and took my dog out for a walk at approximately 5 am. I discovered my wheels and tires had been stolen from my vehicle, which was left sitting on landscaping blocks outside my *** apartment. I rushed back inside and called the police to file a report. I notified the office at approximately 10:20 am of the incident. When I inquired about the thought of installing security cameras, I was informed by *** (Property Manager) that the idea had been tossed around a few times, but that decision is ultimately made at the corporate level.
My husband called back and requested to talk with someone at the 'corporate level', since nobody made any effort to reach out to us. I decided to contact the local news channels because I felt as if this situation was handled poorly, and management showed no empathy towards me, and the fact that my families' safety and security had been violated while we were sleeping in our home. We both received phone calls from *** (Regional Manager), who initially accused us of "making threats and hurting his business". He promised to follow-up with us within a couple days. Here it is 5 days later....... still no response.
Needless to say, we are highly disappointed with the entire situation and will be working to vacate our apartment in the very near future. After being tenants of both *** and ***, we will never lease from Edwards Communities again. I would advise those looking for a rental to look elsewhere.

We have been residents at ***s, an Edwards Community, for the past 2.5 years. Until recently we have been very happy at the complex. About a month ago, a sex toy and condom were found in the hallway, which was reported to Kristen F, the Property Manager. We asked that a camera be installed in the hallway. Nothing has been done to date. We plan to vacant in August when our lease expires. We feel very disappointed that the issue was not addressed.

We lived at an Edwards Urban Community in Denver, CO for over a year. Upon moving out, we received a bill for our move-out charges on December 1, 2017 and noted that the envelope it came in was post-marked on November 29, 2017. However, the bill was created on November 9, 2017 and had a note that it should be paid within 10 days. We disputed the charges that the employees at the Huron assured us we would not be charged for and made sure to get in writing that we would not be charged late fees for not having paid the bill within 10 days of receiving it (we received this assurance in writing on Dec. 11, 2017). After discussing the charges and having the property manager agree to remove some of the charges, she informed us that the Regional Manager, Marla S, stated that they could not alter the charges as our account was already sent to collections. Upon further inquiry, we found out that our account was sent to collections on November 21, 2017, only 12 days after the bill was created, and 8 days before the bill was even mailed.

We have made multiple attempts to contact to Marla, the Regional Manager, requesting that our account be removed from collections as it was wrongfully sent (before out bill was even postmarked). We have also paid the full amount of the charges and have requested a refund for the amount the property manager agreed to refund us.