Edward D. Jones & Company Inc.

Thank you for your input Being a third-generation owner of a family business established over years ago, I assure you we take all customer correspondence, both positiveand especially negative very seriously.Firstly, Perla's has never refused to honor any valid warranty We did indeed
service this machine at no charge, and did not install any "wrong part" After service, we did receive a complaintand rescheduled to recheck the washer On this day, we did run late and informed the consumer, either Mr*** or perhaps the other gentleman who lives there, I am not sure which After this,my wife, Georgeann P***, did receive a very loud, verbally abusive call, again either from Mr*** or the other gentleman, and informed me of this call and its nature.We will not service under any circumstances for any customer who is threatening or otherwise abusive to any of our personell, either in the store, at the home, or on the phone.After one of the two men living there confirmed he was screaming and abusive on the phone, we did unilaterally cancel the contract with us, and will issue the appropriate refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I expect a full refund for services purchased that the company was unable to fulfill and expenses incurred (because the problem was not fixed by Perla's)As of 12/28/I have not received any compensation from Perla's Appliances Plus
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not interested in more lies and deceit by Perla's Appliance Plus, along with their ineptitude and negligenceMy original complaint amount of $stands to cover warranty amount, losses, and monies incurred because of an incorrectly installed part.
Regards,
*** ***

Our records reflect the call was completed and the dryer is working properly.  We certainly are sorry for any delays.Thanks you.Rocco P[redacted]Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me.  After they fixed the original problem, they had to come out again  as  a  part on the inside  of the dryer fell off. Apparently they had loosened some screws and not retightened them. They came out promptly to reattach that part.
Regards,
[redacted]

Perla's certainly stands by its position that we absolutely will not work for anyone that chooses to yell and scream at any of our staff, or yells and screams at anybody for that matter.   This is the core of the matter, and one of the twogentlemen who lived there acknowleged this on the phone, that he was indeed yelling and screaming...at another human  being over a washer repairman running late on a call.There are no lies, deceipt, ineptitude or wrong parts.   We are certainly sorry there are people in the world who choose to yell and scream at others over mundane matters, and we probably cannot do anything about that, but we can and do choose not to work for or with them.