Edward-Elmhurst Health

Complaint: [redacted]
I am rejecting this response because: Received itemized bill. will contact sender by phone in an attemot to resolve billing issue.
Sincerely,
Barbara [redacted]

Complaint: [redacted]
I am rejecting this response because:The charges are still unreasonable.I specified that these visits WERE NOT workcomp, they continued to be billed incorrectly. At least one balance was sent to collections with out any notice. As such I had to pay all of the bills with my credit card, which in turn, incurred undue financial hardship.Communication has beeen beyond poor.
Sincerely,
[redacted]

I followed up with the lab and was informed that the inaccurate tests were removed on 11/7. thank you,Shaun [redacted]Patient Accounts

I have reviewed all of the accounts for the patient.  All of the services have been billed to the patient's insurance and none of the accounts have an outstanding patient balance.  We are not billing the patient for any open balances.

I have confirmed that a settlement was reached on this account.  The adjustment has been posted and the account is now at zero.  I apologize for this adjustment not being processed timely. Thank you,Shaun [redacted]System Manager, Patient AccountsEdward-Elmhurst Health

We are aware of this complaint.  It has been escalated to our Patient Advocate for a quality of care review.  Our Patient Advocate has been in contact with the patient and his wife related to this review.  All billing is currently on hold pending the quality of care review. Thank...

you,[redacted]System Manager, Patient AccountsEdward-Elmhurst Health