Edward Jones - Landon Reneau

Mr***, in the spirit of détente I will make this one time offer, valid untilMay 10, I will refund $to your accountIf you agree to this please send me an email that you agree and that this ends hereNo bad reviews, no more complaints and your acknowledgement that this matter has been resolved fairly for both of usConsidering that you have now also opened a case with your credit card company claiming that you have been illegally treatedI will not be able to issue any credit until that matter has been resolved by and confirmed resolved by your credit card companyThat can take to daysOnce that is completed I would be happy to issue the $credit if you so chooseI am very glad you were not hurt as a result of your choices on the snowmobile tourI strongly urge you in the future to be careful in what you choose to do, what you agree to and what you choose make yourself responsible forPlease, let me know Thank you, ***

Hi ***, here are some photos of snowmobile #that was damaged during rental by Mr***.At the time of the incident the Mr*** had been driving the snowmobile for well over an hour and or more milesHe was directly behind the Guide and traveling on a 30' wide groomed trail at a safe
speedMr*** declined any rental protection and wanted to take financial responsibility for the snowmobile himselfThe damage that he caused to the snowmobile is extensiveThe total actually exceeds the original estimateWe still honored the original estimateWe have acted in good faithWe only did what had been agreed to prior to him going on the tourWe feel that Mr*** should honor his word as wellIt is very unfortunate that this happened, we would certainly prefer that is did notWe are very pleased that Mr*** and his guest were not injured. We truly want for Mr*** to have enjoyed his tour with us and at the very least feel that he has been treated fairlyWe may be open to some form of reasonable negotiation on this matter but a refund of all the damage and the cost of the tour is out of the question.***, in my office will be sending you all of the documents you requestedPlease feel free to call me if you would like to discuss this furtherI would be happy to clarify any details with you. Thank you*** ***General Manager***

I am rejecting this response because:Thanks for your response. I think it is not fair to put all responsibilities for this accident on me only and charge from me so big amount of money without thinking again and again about reasons why this accident happened. It happened because Guide just was riding his showmobile maybe with a safe speed but really fast for people without experience on snowmobile rides. My friend who was with me can confirm that speed was excessive for riders without experience.  Also he did not pay any attention at all for people riding behind him, he just rided his snowmobile. I know before ride I  signed waive of insurance form but nobody from your office really paid my attention how important to have insurance.So I think it would be correct if I share some responsibility for this accident.  I think it would be honest if I pay $500 (because yes I fall down from snowmobile and it hit the tree), you credit me back $1000.Your thoughts.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I accept [redacted]'s offer of refunding $500 back to my account. I think it's fair.Thanks, [redacted]