Edward Neutz Sons & Daughters Moving

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It did NOT begin peeling after you moved it; the peeling was not a result of the move It was merely scratched, probably from, as you state, brushing against a doorway And that is correct, there was no evidence of tears, gouges, or forced entry Only scratches The peeling only occurred almost immediately (the very next day) after MrNeutz’s “repair” We accepted his offer to repair the scratch damage, assuming he was a competent, knowledgeable professional in his industry and trusted we were in good hands And he did NOT express any concerns or opinion whatsoever that the repair would not last Your statement that he was “very specific” is, very false His repair directly caused large areas of the sofa to completely peel away from the underlying fabric, my best guess is from using excessive heat to cure the repair compound This would not have happened otherwise, as is evidenced by absolutely NO peeling in any other area of the sofa Payment for the declared value was not made until after the resultant damage from the repair attempt The fact that we did not pay him the few hundred dollar fee he wanted as insurance that his company would not mess up or lose our stuff should not absolve him from ruining our couch after the move Attached pictures show the scratch damage caused by the move, the damage caused by the repair, and a section of the couch that is not damaged to illustrate how good of a condition it is in other than the damaged areas, and that it is NOT peeling anywhere else Regards, [redacted]

I have reviewed the complaint summited by Mrs [redacted] and spoke with [redacted] regarding the complaint First, I would like to apologize to Mr& Mrs [redacted] for not getting this taken care of back in I believe this fell through the cracks on our end with it being such a busy time of year and our failure to communicate with the [redacted] s I would like to rectify this by either sending someone to fix the damage to the hutch or providing a payout to the [redacted] s Again, I would like to apologize for not resolving this issue last year I look forward to hearing from Mrs [redacted] as to a satisfactory resolution Thank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com: We would prefer the payout option, as the damage that is done will not be easily repaired, if it can be at allWe would like to know what amount the payout would be, and we are up to negotiate an appropriate amount with the moving company I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you, [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me, although feel that the business is basically "paying" for me to remove the complaintThe situation should have been resolved without me having to go through all the trouble or filing a complaint with the Revdex.com to start with I will, however, consider this complaint resolvedRegards, [redacted]

To Whom It May Concern;All clients must declare a value on items being moved prior to services, in case of damage or total lossThe value declared by the customer for insurance purposes for this sofa was $ This declared value was paid, in full, for the damage or total loss to the sofaRegardless of how the damage may have occurred, the company has already paid the full declared value.The repair kit used has worked well on leather which does not exhibit peeling issues, but rather scratches, tears, or wear MrNeutz, who has stated that he never met nor talked with Mr [redacted] prior to the repair, discussed the problems with synthetic leather and peeling issues with a woman The marks on the sofa were flakes of the material peeled back from the doorway He stated that this problem is not uncommon for this type of material and that once it begins to peel, it will continueHe gave the option for payout, which in hindsight would have been the best option, or repair and payout if she was not happy with the repairWe do feel badly that the repair was not successful and apologise if we erred.Sincerely, [redacted] ***

To Whom It May Concern; Its unfortunate that Mrs [redacted] , a home inspector, did not take basic steps to ensure that her home was safe for people to move around She had all of her floor ventilation covers removed prior to our movers showing upThey were bringing furniture in walking backwards and fell through an open ventWe are thankful that no one got badly injured from this errorThe movers did finish and Mrs [redacted] did not pay for her billWe did not dispute the non paymentThe damage to the vent was caused because Mrs [redacted] did not take appropriate steps to ensure the safety of her home or the menThe situation was unfortunate and a loss for everyone Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Value was not specifically declared prior to move. The business declared the value afterwards
when we had problems, based on the estimated weight of the item. Which is ridiculous considering the cost of
the sectional. Buyer beware! And it was NOT peeling prior to “repair”. It was scratchedIf it continues to peel once started, then why
did it only peel where he applied heat?
It is not continuing to peel beyond that. Why?
Because only the areas that were subjected to excessive heat are
peeling!
I see no resolution to this matter, and at this
point only want this record to be made public so that future potential
customers can judge for themselves if this is a company with which they wish to
entrust their possessions.
Regards,
*** ***

To Whom It May Concern, We recieved this complaint on June 3, 2016. We have worked with Mrs*** on the complaint and with her detailed information, we have taken appropriate steps. We have solved all issues to her satisfaction. Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
We fixed the damage to our property ourselves and are still awaiting reimbursement for the fixtureThe owner did make the statements previously indicated during his process of denying that his workers damaged our property in the first placeThe complaint should stand as-is; it is not appropriate to treat customers in this manner, and furthermore, it is not acceptable to trade off deleting complaints for paying for damage as was indicated in the business's responseIf the damage would have been taken care of in the first place and the owner had not treated us with such disrespect and deny that the damage was even their fault, the whole situation could have been avoided to begin withThe actual movers were great, extremely careful with the items being moved, and very courteousThe same can not be said for Mr*** and his interactions with customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It did NOT begin peeling after you moved it; the peeling was not a result of the move.  It was merely scratched, probably from, as you state, brushing against a doorway.  And that is correct, there was no evidence of tears, gouges, or forced entry.  Only scratches.  The peeling only occurred almost immediately (the very next day) after Mr. Neutz’s “repair”.  We accepted his offer to repair the scratch damage, assuming he was a competent, knowledgeable professional in his industry and trusted we were in good hands.  And he did NOT express any concerns or opinion whatsoever that the repair would not last.  Your statement that he was “very specific” is, very false.  His repair directly caused large areas of the sofa to completely peel away from the underlying fabric, my best guess is from using excessive heat to cure the repair compound.  This would not have happened otherwise, as is evidenced by absolutely NO peeling in any other area of the sofa.  Payment for the declared value was not made until after the resultant damage from the repair attempt.  The fact that we did not pay him the few hundred dollar fee he wanted as insurance that his company would not mess up or lose our stuff should not absolve him from ruining our couch after the move.  Attached pictures show the scratch damage caused by the move, the damage caused by the repair, and a section of the couch that is not damaged to illustrate how good of a condition it is in other than the damaged areas, and that it is NOT peeling anywhere else.
Regards,
[redacted]

To Whom It May Concern,We are very sorry that the Faux leather sofa began peeling after we moved it.  Mr. Neutz originally inspected the item and determined that the damage was not due to mishandling.  The sofa did brush up against the doorway, but there was no evidence of tears, gouges,...

or forceable entry.  The sofa is greater than 6 years old.  Faux leather may begin to peel. We agreed with the customer that we would pay the declared value of the sofa prior to moving even though we did not feel the damage was due to mishandling.  That amount is $120.00 which was paid.  We offered to try and repair the couch with a leather repair kit at no charge. Mr. Neutz was very specific that he did not feel the repair would last, because once faux leather begins to peel, it will continue.  It is a breakdown of the material.We have fully paid for the declared value of the sofa prior to movement. We did take responsibility for the damage.  Mr. [redacted] did have the option to increase the value of all his goods at an additional cost, which was declined.  We understand that this is not acceptable by Mr. [redacted], however, we feel the sofa was at an age and made of material where this damage was unavoidable. We are very sorry that the damage occurred and the inconveniences to Mr. [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 
 Thank you so much. Please send the money to [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, although feel that the business is basically "paying" for me to remove the complaint. The situation should have been resolved without me having to go through all the trouble or filing a complaint with the Revdex.com to start with.  I will, however, consider this complaint resolved.
Regards,
[redacted]

Again, I would like to apologize to Ms. [redacted] for any inconvenience and any misunderstanding regarding the damage complaint.  I also want to apologize if Mr. [redacted] feels that Mr. [redacted] was rude, but again I will strongly disagree that there was ever any foul language used by Mr.[redacted] as I was present during the conversation.  In review of the complaint with the movers they were adamant that there was previous damage to the light fixture. However, Mr. [redacted] is right, customer satisfaction is very important to us.  Therefore I have issued a check for $100.00 to Ms. [redacted], $20.00 for the light fixture and $80.00 for the inconvenience of repair.  I hope this brings a satisfactory resolution to this complaint.
Sincerely,
[redacted]%

To Whom It May Concern;
     We would like to extend our apologies to Ms. [redacted] for any problems or inconveniences our company may have caused during her move on 03/25/2015.  On 03/30/2015, 4 days after the move, [redacted] worked out an agreement with...

Ms. [redacted] to provide reimbursement for a $20.00 outdoor light and provide electrical replacement with [redacted] Electric.  In return, [redacted] asked Ms. [redacted] to have Mr. [redacted] refrain from complaining and writing bad reviews.  Mr. [redacted] did graciously re-track a [redacted] review. As to date, this complaint has been or is in the process of being resolved.
   However, I find it necessary to comment on the accuracy of this complaint.  The move was provided on Wednesday, 03/25/2015. Mr. [redacted] called and spoke with [redacted] on Thursday, 03/26/2015.  Mr. [redacted] tried to schedule an inspection that day but was refused so he sent out a damage claim form to Mr. [redacted].  Mr. [redacted] called and spoke with me on Friday, 03/27/2015. I indicated that Mr. [redacted] was on a job that day and would not be able to return a call until Monday, 03/30/2015.  On 03/30/2015, Mr. [redacted] and Mr. [redacted] did discuss the situation.  My desk is right next to Mr. [redacted]'s desk and I could hear his conversation.  Mr.[redacted] did not ever say one cuss word, nor was Mr. Neutz upset.  Mr. [redacted] did not agree with Mr. [redacted]'s assertions which caused tension.  However, he never said the "f" word and would never say the "f" word to a customer. I am upset that Mr. [redacted] would try and characterize the complaint in this manner.  Mr. [redacted] should, at the very least, correct those statements. [redacted] and Ms. [redacted] did agree and resolved the matter.
If you have any questions or need farther information, please call me at[redacted]
Sincerely,
[redacted]
 %3

Mrs. [redacted],
I spoke with the wood repair guy to get an estimate on repairing the piece.  To replace the wood would be $35.00 and about $75.00 for the labor.  Since you would rather have the insurance option payout to have it repaired on your own, I can send a check to you in the amount of $150.00.  This should more than cover the costs to repair.  Please advise if this will resolve the complaint with the Revdex.com.  Also, if you could include your current address where the check is to be mailed I will get that out right away.
Thanks
[redacted]

I have reviewed the complaint summited by Mrs. [redacted] and spoke with ** regarding the complaint.  First, I would like to apologize to Mr. & Mrs. [redacted] for not getting this taken care of back in 2014.  I believe this fell through the cracks on our end with it being such a busy...

time of year and our failure to communicate with the [redacted]s.   I would like to rectify this by either sending someone to fix the damage to the hutch or providing a payout to the [redacted]s.  Again, I would like to apologize for not resolving this issue last year.  I look forward to hearing from Mrs. [redacted] as to a satisfactory resolution.
 
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Revdex.com:
We would prefer the payout option, as the damage that is done will not be easily repaired, if it can be at all. We would like to know what amount the payout would be, and we are up to negotiate an appropriate amount with the moving company.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you,
[redacted]
Regards,
[redacted]

To Whom It May Concern; Its unfortunate that Mrs. [redacted], a home inspector, did not take basic steps to ensure that her home was safe for people to move around.  She had all of her floor ventilation covers removed prior to our movers showing up. They were bringing...

furniture in walking backwards and fell through an open vent. We are thankful that no one got badly injured from this error. The movers did finish and Mrs. [redacted] did not pay for her bill. We did not dispute the non payment. The damage to the vent was caused because Mrs. [redacted] did not take appropriate steps to ensure the safety of her home or the men. The situation was unfortunate and a loss for everyone.   Sincerely,[redacted]

To Whom It May Concern;All clients must declare a value on items being moved prior to services, in case of damage or total loss. The value declared by the customer for insurance purposes for this sofa was $125.00.  This declared value was paid, in full, for the damage or total loss to the sofa. Regardless of how the damage may have occurred, the company has already paid the full declared value.The repair kit used has worked well on leather which does not exhibit peeling issues, but rather scratches, tears, or wear.  Mr. Neutz, who has stated that he never met nor talked with Mr. [redacted] prior to the repair, discussed the problems with synthetic leather and peeling issues with a woman.  The marks on the sofa were flakes of the material peeled back from the doorway.  He stated that this problem is not uncommon for this type of material and that once it begins to peel, it will continue. He gave the option for payout, which in hindsight would have been the best option, or repair and payout if she was not happy with the repair. We do feel badly that the repair was not successful and apologise if we erred.Sincerely,[redacted]