Sign in

Edward Stephen Co

Sharing is caring! Have something to share about Edward Stephen Co? Use RevDex to write a review
Reviews Edward Stephen Co

Edward Stephen Co Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Dear Revdex.com Since we are the agent , we do not do the actual tour operating ,we had to submit the case to the tour operator E-World Travel, and got the the reply as follows: On day of trip, it is not an extra trip to the airport, because we are heading back from Boston we will make couple stops at the airport before we heading back to hotelOn that day the traffic was not that good, that's why it cause the delay 2.There are couple delivery restaurant Manu at the front desk in the hotel we stay, we believe that was the misunderstanding between the customers and the tour guide, but we will talk to the tour guide to make sure this kind of case will not happen again We talked to the tour guide about the Metropolitan Museum of Art, he did bring the customers to the museum, but it's not that possible that the tour guide took the customers from the beginning all the way to the end The itinerary in [redacted] is about Hour including the breakfast time, because we need to visit Washington D.Cat the same day, so we can't stop that long in [redacted] For those happened on the tour, we are so sorry for the misunderstanding, we could refund day service charge for the tour guide to the customers, which is $4/person($tip per day is not only for the tour guide, the tour guide should give $to the driver ), total is $to the customersIf you have any question, please feel free to contact usThanks The above information is the reply we get from the operator E-World Travel, the tour fare includes transportation and hotel room accommodation,this is the main part of the tour fare,since there is nothing wrong with the hotel and transportation, the tour operator refused to return $However, as travel agent ,we always put our customer in first priority, we are willing to compensate customer $for the tour guide issue, and extra credits (worth $store credit for next time purchase )to the buyer,So the total compensation will be $($from Tripleasure, $from E-World Travel Tour Guide)refund, and $store credit for next time purchase Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) My family was told to stay on the bus while the guide went to the airport back and forth several times to pickup his clientsMy family paid money to enjoy places listed by the tour service, NOT the freewayWhen all the passengers [redacted] fed up and questioned the tour guide, he was rude and yelling them for not paying more moneyHe even had a fight with the bus driver since he guided the bus to a dead end in a very bad neighborhood After the long and painful bus ride, the tour guide left my family with a brochure for takeoutThe phone number on it was not even working so they had nothing to eat the whole night The first day tour guide explained at least a few important and famous art pieces in Corning Glass MuseumWithout explanation, my family knows nothingThat is the exact reason why we booked a Chinese travel agentIn other words, what is the point of getting a tour guide and pay him? We only need a bus driver thenOn the day, the tour guide even admitted that he was supposed to get into the museum and explainHis excuse was that less than tourists bought the ticket We are looking for $refund, NO creditOtherwise, we will call credit card company to dispute the $payment Final Business Response / [redacted] (4000, 9, 2015/06/10) */ Dear Revdex.com Since the hotel accommodation and the tour bus is the biggest part of the tour fare, and there is nothing wrong with the transportation and hotel, the customer complained about the tour guide only, if the customer want cash refund, the maximum amount we can offer is $ Final Consumer Response / [redacted] (2000, 11, 2015/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) $cash refund is goodThanks

Initial Business Response /* (1000, 5, 2015/05/20) */
Dear Revdex.com
Since we are the agent , we do not do the actual tour operating ,we had to submit the case to the tour operator E-World Travel, and got the the reply as follows:
1. On day 3 of trip, it is not an extra trip to the airport, because we...

are heading back from Boston we will make couple stops at the airport before we heading back to hotel. On that day the traffic was not that good, that's why it cause the delay.
2.There are couple delivery restaurant Manu at the front desk in the hotel we stay, we believe that was the misunderstanding between the customers and the tour guide, but we will talk to the tour guide to make sure this kind of case will not happen again.
3 We talked to the tour guide about the Metropolitan Museum of Art, he did bring the customers to the museum, but it's not that possible that the tour guide took the customers from the beginning all the way to the end.
4. The itinerary in [redacted] is about 1 Hour including the breakfast time, because we need to visit Washington D.C. at the same day, so we can't stop that long in [redacted].
For those happened on the tour, we are so sorry for the misunderstanding, we could refund 1 day service charge for the tour guide to the customers, which is $4/person($8 tip per day is not only for the tour guide, the tour guide should give $4 to the driver ), total is $12 to the customers. If you have any question, please feel free to contact us. Thanks.
The above information is the reply we get from the operator E-World Travel, the tour fare includes transportation and hotel room accommodation,this is the main part of the tour fare,since there is nothing wrong with the hotel and transportation, the tour operator refused to return $600. However, as travel agent ,we always put our customer in first priority, we are willing to compensate customer $100 for the tour guide issue, and extra 5000 credits (worth $50 store credit for next time purchase )to the buyer,So the total compensation will be $112 ($100 from Tripleasure, $12 from E-World Travel Tour Guide)refund, and $50 store credit for next time purchase.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. My family was told to stay on the bus while the guide went to the airport back and forth several times to pickup his clients. My family paid money to enjoy places listed by the tour service, NOT the freeway. When all the passengers [redacted] fed up and questioned the tour guide, he was rude and yelling them for not paying more money. He even had a fight with the bus driver since he guided the bus to a dead end in a very bad neighborhood.
2. After the long and painful bus ride, the tour guide left my family with a brochure for takeout. The phone number on it was not even working so they had nothing to eat the whole night.
3. The first day tour guide explained at least a few important and famous art pieces in Corning Glass Museum. Without explanation, my family knows nothing. That is the exact reason why we booked a Chinese travel agent. In other words, what is the point of getting a tour guide and pay him? We only need a bus driver then. On the day, the tour guide even admitted that he was supposed to get into the museum and explain. His excuse was that less than 20 tourists bought the ticket.
We are looking for $300 refund, NO credit. Otherwise, we will call credit card company to dispute the $2055 payment.
Final Business Response /* (4000, 9, 2015/06/10) */
Dear Revdex.com
Since the hotel accommodation and the tour bus is the biggest part of the tour fare, and there is nothing wrong with the transportation and hotel, the customer complained about the tour guide only, if the customer want cash refund, the maximum amount we can offer is $200.
Final Consumer Response /* (2000, 11, 2015/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
$200 cash refund is good. Thanks.

Check fields!

Write a review of Edward Stephen Co

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Edward Stephen Co Rating

Overall satisfaction rating

Address: 10 Dunham Rd, Billerica, Massachusetts, United States, 01821

Phone:

Show more...

Web:

This website was reported to be associated with Edward Stephen Co.



Add contact information for Edward Stephen Co

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated