Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.HelloI have attached a document outlining the events of our recent experience with Edwards TransmissionI find it very surprising and upsetting of the lies they have decided to place on us and our experienceYou will be able to see that they have since replaced the radiator twice since 4/1/This has cost us money, time and additional energy as we had to "fight" to prove our purchaseNow they are stating they do not see the original purchaseI have also attached documents showing the three payments we submitted to Edward's transmission for the original purchaseThey were spread out as agreed to by the original store managerHowever, we did pay and expected an functioning productWe are now requesting the $it cost after the second radiator caused additional time and damage as well as an additional $for the time and issues of this complaintMark the District manager never followed up to ensure we were satisfied and has not proven to be effective as we had to argue with the Keystone manager even after we spoke to MarkWe are requesting a total of $be submitted to us to resolve this conflict
Regards,
*** ***
IN ANSWERS TO THE MULTIPLE QUERYS I TALKED TO *** ANN HEREAFTER REFERRED TO AS CUSTOMER AND SHE BASICALLY EXPLAINED FAIRLY CLOSE TO HER COMPLAINTS IN THIS COMMUNICATION AND I EXPLAINED THAT THE TORQUE CONVERTER WAS MISPLACED AND HAS BEEN AND STILL IS AT SHOP FOR HER TO PICK UP ANY TIME SHE WISHES
DURING BUTSHOURSAS FAR AS HER MISSINGKEY COMPLAINT I TOLD HER AT THAT TIME AND IS STILL VALID TO BRING US A KEY AND WE WILL GO GET A KEY CUT FOR HER WHILE SHE WAITS AT NO CHARGE WITH OUR APPOLOGIESAS FAR AS HER RUSTY PARTS COMPLAINT HER COOLER SECTION ON HER RADIATOR IS BAD AND LEAKING COOLANT AND WATER INTO HER TRANS AND THAT'S EHY THE PARTS WERE RUSTY I DID NOT KNOW THIS AT TIME OF OUR CONVERSATION SO I TOLD HER WE WOULD BE GLAD TO REPLACE SAID PARTS IF SHE JUST WANTED TO COME IN IN LIGHT OF THIS SITUATION I WILL STILL DO THAT IF SHE LIKES REGUARDLESS OF NO FAULTAS FAR AS HER DOOR LOCK BEING BROKEN I EXPLAINED WE DID NOT DO THIS SAID DAMAGE AS IT WAS PREVIOUSLY NOTATED ON HER REPAIR ORDER HOWEVER IF SHE WANTED TO BRING IN VEHICLE WE WOULD REPAIR AT NO CHARGE TO HER REGUARDLESS OF NO FAULT, SHE TOLD ME VEHICLE WAS LOCKED AND WE BTROKE DOOR BREAKING INTO VEHICLE HOWEVER HER BOYFRIEND YELLED AT US FOR VEHICLE BEING UNLOCKED SO IM NOT SURE WHICH IS CORRECT OTHER THAN IUT WAS PREVIOUSLY EXISTING DAMAGE EITHER WAYAS FAR AS HER COMPLAINT FOR HER TRANS NOT BEING TORN DOWN ALL THE WAY THE DAMAGE ON HER TRANS WAS SO SEVERE THAT THE DRUMS WERE WELDED INSIDE THE TRANSMISSION AND COULD NOT BE REMOVRED WITHOUT FURTHER DAMAGE TO TRANS ACCOMPANIED BY THE FACT THAT AFTER AUTHORIZING THE REMOVAL OF TRANSMISSION FOR FUTHER INSPECTION AND AGREEING TO PAY $FOR THAT PORTION OF SERVICE BY GIVING HER BIRTHDATE OF 10/19/SHE THEN DECIDED TO NOT AUTHORIZE ANYTHING FURTHERAS FAR AS HER WANTING A FULL REFUND SHE LEGALLY AUTHORIZED REMOVAL AND INSPECTION AND THAT WORK WAS COMPLETED AS SHE ASKED AND AUTHORIZED. CUSTOMER THEN TOLD ME SHE WOULD TALK TO HER BOYFRIEND AND DO JUST THAT SOMETIME IN THE FURURE HOWEVER AT THIS TIME THEY HAD NO MONEY FOR ANY FURTHER REPAIRS,I'M STILL WILLING TO WORK WITH HER IF SHE LIKES AS NE CALLED AND LEFT MULTPLE MESSAGES WITH HER VOICEMAIL AND AS OF TODAYS DATE 05/26/SHE HAS NOT RESPONDED AS PROMISED IN ANY WAY OTHER THAN THIS BOB COMPLAINT, WE AT EDWARDS TRANSMISSION HOLD OUR CUSTOMER SATISFACTION IN THE HIGHEST REGUARD AND LOOK FORWARD TO HELPING THEM OUT IN THE FUTURE.THANK YOU FOR YOUR TIME IN THIS MOST IMPORTANT OF MATTERS.MARK W*** GM EDWARDS TRANSMISSION (317)438-
The reason we asked the customer to provide proof of the purchase was they insisted they had a month warranty on radiator, our records show something different There is no dispute over the payment it was only as to if there was a warranty or not I have attached our receipts that show there is NO warranty We however in an interest of customer good will, replaced their radiator at no cost to them I disagree that there is any refund due We consider this a closed matter.Carla ***Vice PresidentEdward's Transmission Exchange, Inc.317-635-
This letter will serve as an explanation to the above referenced complaint filed by Mr*** ***We greatly apologize for the inconvenience
Mr*** brought his BMW to our shop on 7/22/14, (Repair Order ***)The car would barely pull forward after running about minutesWe
determined there was internal transmission damage and would require an overhaulWe completed the work and delivered the vehicle on 7/28/Mr*** brought the vehicle back on 9/22/suggesting that it was not shifting correctlyWe determined the transmission needed to be rebuilt at no cost pursuant to the warrantyWe delivered the vehicle on 9/23/We apologized to Mr*** for the delay do to parts coming from as far away as GermanyWe offered Mr*** the rental car option through *** Rental CarsAll of our shops are given the "corporate rate" to customers at their expenseMr*** called our Shadeland Rd location on 10/1/indicating his car would not go into reverseWithin hour we had the vehicle towed to our Greenwood location that would be able to address the issue immediatelyPer the warranty, vehicles are normally towed at the owner's expenseWe paid for the towThe vehicle was repaired and delivered to Mr*** on 10/3/He was satisfied with the repair in a timely fashionWe delivered the vehicle to his wife's businessMr*** stopped by the Greenwood location on Friday, October 10th and indicated all was well with his vehicle
We feel that we have completely followed the designs of our warranty procedure and do regret the inconvenience and loss of use of this vehicleWe will certainly extend Mr*** warranty out for the time it was in the shop being repaired
Sincerely,
*** *** Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
*** *** CONTACTED EDWARDS TRANSMISSIONS KEYSTONE LOCATION ON OR ABOUT MARCH AND STATED THAT THE RADIATOR IN HER CHEVROLET SUBURBAN WAS LEAKING COOLANT, AND THAT WE INSTALLED THE RADIATOR LAST YEARWE INVITED MRS*** IN FOR A NO-CHARGE DIAGNOSIS, AND SHE DROPPED OFF THE
VEHICLE APRIL 2015.WE DETERMINED THAT THE RADIATOR WAS INDEED LEAKINGMRS*** COULD NOT PRODUCE AP PAID INVOICE FOR THE PREVIOUS REPAIRS, AND A SEARCH OF OUR COMPUTER RECORDS INDICATED SOME SORT OF A REPAIRS WERE PERFORMED(X2), HOWEVER THE REPAIR ORDERS WERE MARKED AS "WARRANTY", AND ONLY LABOR SERVICES WERE PROVIDEDIT IS POSSIBLE THAT THE ***'S PROVIDED THEIR OWN REPLACEMENT RADIATOR, HENCE THE LABOR "NO WARRANTY" RECORDSAND THE PREVIOUS STORE MANAGER COULD NOT BE REACHED FOR DETAILS.THE CURRENT STORE MANAGER ADVISED MRS*** THAT THERE IS NO PURCHASE HISTORY FOR A REPLACEMENT RADIATOR FROM EDWARDS TRANSMISSIONS TI4ROUGH ITS VARIOUS SUPPLIERSHOWEVER, MRS*** WAS ALSO ADVISED, THAT AS A GOODWILL GESTURE AND THROUGH PARTICIPATION BY A TRUSTED SUPPLIER, THAT A REPLACEMENT RADIATOR WOULD BE SUPPLIED AT NO CHARGE TO HERTHE LABOR, HOWEVER, WOULD HAVE TO BE PAID TO EDWARDS TRANSMISSIONS TO INSTALL SAID RADIATOR, AS PREVIOUS RECORDS DID INDICATE "NO WARRANTY" ON PREVIOUS REPAIRSMRSPUCKETTE DID NOT FIND THIS SOLUTION ACCEPTABLEAFTER MUCH CONSIDERATION BY THE STORE MANAGER, IT WAS DECIDED THAT, FROM A CUSTOMER SATISFACTION STANDPOINT, THE CORRECT COURSE OF ACTION WOULD BE TO REPLACE THE RADIATOR IN MRS***'S VEHICLE AT NO CHARGE TO HERTHE REPAIRS WERE PERFORMED ON APRIL AND THE VEHICLE WAS DELIVERED BACK TO MRS*** THE SAME DAY AT NO CHARGE TO HER
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.HelloI have attached a document outlining the events of our recent experience with Edwards TransmissionI find it very surprising and upsetting of the lies they have decided to place on us and our experienceYou will be able to see that they have since replaced the radiator twice since 4/1/This has cost us money, time and additional energy as we had to "fight" to prove our purchaseNow they are stating they do not see the original purchaseI have also attached documents showing the three payments we submitted to Edward's transmission for the original purchaseThey were spread out as agreed to by the original store managerHowever, we did pay and expected an functioning productWe are now requesting the $it cost after the second radiator caused additional time and damage as well as an additional $for the time and issues of this complaintMark the District manager never followed up to ensure we were satisfied and has not proven to be effective as we had to argue with the Keystone manager even after we spoke to MarkWe are requesting a total of $be submitted to us to resolve this conflict
Regards,
*** ***
IN ANSWERS TO THE MULTIPLE QUERYS I TALKED TO *** ANN HEREAFTER REFERRED TO AS CUSTOMER AND SHE BASICALLY EXPLAINED FAIRLY CLOSE TO HER COMPLAINTS IN THIS COMMUNICATION AND I EXPLAINED THAT THE TORQUE CONVERTER WAS MISPLACED AND HAS BEEN AND STILL IS AT SHOP FOR HER TO PICK UP ANY TIME SHE WISHES
DURING BUTSHOURSAS FAR AS HER MISSINGKEY COMPLAINT I TOLD HER AT THAT TIME AND IS STILL VALID TO BRING US A KEY AND WE WILL GO GET A KEY CUT FOR HER WHILE SHE WAITS AT NO CHARGE WITH OUR APPOLOGIESAS FAR AS HER RUSTY PARTS COMPLAINT HER COOLER SECTION ON HER RADIATOR IS BAD AND LEAKING COOLANT AND WATER INTO HER TRANS AND THAT'S EHY THE PARTS WERE RUSTY I DID NOT KNOW THIS AT TIME OF OUR CONVERSATION SO I TOLD HER WE WOULD BE GLAD TO REPLACE SAID PARTS IF SHE JUST WANTED TO COME IN IN LIGHT OF THIS SITUATION I WILL STILL DO THAT IF SHE LIKES REGUARDLESS OF NO FAULTAS FAR AS HER DOOR LOCK BEING BROKEN I EXPLAINED WE DID NOT DO THIS SAID DAMAGE AS IT WAS PREVIOUSLY NOTATED ON HER REPAIR ORDER HOWEVER IF SHE WANTED TO BRING IN VEHICLE WE WOULD REPAIR AT NO CHARGE TO HER REGUARDLESS OF NO FAULT, SHE TOLD ME VEHICLE WAS LOCKED AND WE BTROKE DOOR BREAKING INTO VEHICLE HOWEVER HER BOYFRIEND YELLED AT US FOR VEHICLE BEING UNLOCKED SO IM NOT SURE WHICH IS CORRECT OTHER THAN IUT WAS PREVIOUSLY EXISTING DAMAGE EITHER WAYAS FAR AS HER COMPLAINT FOR HER TRANS NOT BEING TORN DOWN ALL THE WAY THE DAMAGE ON HER TRANS WAS SO SEVERE THAT THE DRUMS WERE WELDED INSIDE THE TRANSMISSION AND COULD NOT BE REMOVRED WITHOUT FURTHER DAMAGE TO TRANS ACCOMPANIED BY THE FACT THAT AFTER AUTHORIZING THE REMOVAL OF TRANSMISSION FOR FUTHER INSPECTION AND AGREEING TO PAY $FOR THAT PORTION OF SERVICE BY GIVING HER BIRTHDATE OF 10/19/SHE THEN DECIDED TO NOT AUTHORIZE ANYTHING FURTHERAS FAR AS HER WANTING A FULL REFUND SHE LEGALLY AUTHORIZED REMOVAL AND INSPECTION AND THAT WORK WAS COMPLETED AS SHE ASKED AND AUTHORIZED. CUSTOMER THEN TOLD ME SHE WOULD TALK TO HER BOYFRIEND AND DO JUST THAT SOMETIME IN THE FURURE HOWEVER AT THIS TIME THEY HAD NO MONEY FOR ANY FURTHER REPAIRS,I'M STILL WILLING TO WORK WITH HER IF SHE LIKES AS NE CALLED AND LEFT MULTPLE MESSAGES WITH HER VOICEMAIL AND AS OF TODAYS DATE 05/26/SHE HAS NOT RESPONDED AS PROMISED IN ANY WAY OTHER THAN THIS BOB COMPLAINT, WE AT EDWARDS TRANSMISSION HOLD OUR CUSTOMER SATISFACTION IN THE HIGHEST REGUARD AND LOOK FORWARD TO HELPING THEM OUT IN THE FUTURE.THANK YOU FOR YOUR TIME IN THIS MOST IMPORTANT OF MATTERS.MARK W*** GM EDWARDS TRANSMISSION (317)438-
The reason we asked the customer to provide proof of the purchase was they insisted they had a month warranty on radiator, our records show something different There is no dispute over the payment it was only as to if there was a warranty or not I have attached our receipts that show there is NO warranty We however in an interest of customer good will, replaced their radiator at no cost to them I disagree that there is any refund due We consider this a closed matter.Carla ***Vice PresidentEdward's Transmission Exchange, Inc.317-635-
This letter will serve as an explanation to the above referenced complaint filed by Mr*** ***We greatly apologize for the inconvenience
Mr*** brought his BMW to our shop on 7/22/14, (Repair Order ***)The car would barely pull forward after running about minutesWe
determined there was internal transmission damage and would require an overhaulWe completed the work and delivered the vehicle on 7/28/Mr*** brought the vehicle back on 9/22/suggesting that it was not shifting correctlyWe determined the transmission needed to be rebuilt at no cost pursuant to the warrantyWe delivered the vehicle on 9/23/We apologized to Mr*** for the delay do to parts coming from as far away as GermanyWe offered Mr*** the rental car option through *** Rental CarsAll of our shops are given the "corporate rate" to customers at their expenseMr*** called our Shadeland Rd location on 10/1/indicating his car would not go into reverseWithin hour we had the vehicle towed to our Greenwood location that would be able to address the issue immediatelyPer the warranty, vehicles are normally towed at the owner's expenseWe paid for the towThe vehicle was repaired and delivered to Mr*** on 10/3/He was satisfied with the repair in a timely fashionWe delivered the vehicle to his wife's businessMr*** stopped by the Greenwood location on Friday, October 10th and indicated all was well with his vehicle
We feel that we have completely followed the designs of our warranty procedure and do regret the inconvenience and loss of use of this vehicleWe will certainly extend Mr*** warranty out for the time it was in the shop being repaired
Sincerely,
*** *** Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
*** *** CONTACTED EDWARDS TRANSMISSIONS KEYSTONE LOCATION ON OR ABOUT MARCH AND STATED THAT THE RADIATOR IN HER CHEVROLET SUBURBAN WAS LEAKING COOLANT, AND THAT WE INSTALLED THE RADIATOR LAST YEARWE INVITED MRS*** IN FOR A NO-CHARGE DIAGNOSIS, AND SHE DROPPED OFF THE
VEHICLE APRIL 2015.WE DETERMINED THAT THE RADIATOR WAS INDEED LEAKINGMRS*** COULD NOT PRODUCE AP PAID INVOICE FOR THE PREVIOUS REPAIRS, AND A SEARCH OF OUR COMPUTER RECORDS INDICATED SOME SORT OF A REPAIRS WERE PERFORMED(X2), HOWEVER THE REPAIR ORDERS WERE MARKED AS "WARRANTY", AND ONLY LABOR SERVICES WERE PROVIDEDIT IS POSSIBLE THAT THE ***'S PROVIDED THEIR OWN REPLACEMENT RADIATOR, HENCE THE LABOR "NO WARRANTY" RECORDSAND THE PREVIOUS STORE MANAGER COULD NOT BE REACHED FOR DETAILS.THE CURRENT STORE MANAGER ADVISED MRS*** THAT THERE IS NO PURCHASE HISTORY FOR A REPLACEMENT RADIATOR FROM EDWARDS TRANSMISSIONS TI4ROUGH ITS VARIOUS SUPPLIERSHOWEVER, MRS*** WAS ALSO ADVISED, THAT AS A GOODWILL GESTURE AND THROUGH PARTICIPATION BY A TRUSTED SUPPLIER, THAT A REPLACEMENT RADIATOR WOULD BE SUPPLIED AT NO CHARGE TO HERTHE LABOR, HOWEVER, WOULD HAVE TO BE PAID TO EDWARDS TRANSMISSIONS TO INSTALL SAID RADIATOR, AS PREVIOUS RECORDS DID INDICATE "NO WARRANTY" ON PREVIOUS REPAIRSMRSPUCKETTE DID NOT FIND THIS SOLUTION ACCEPTABLEAFTER MUCH CONSIDERATION BY THE STORE MANAGER, IT WAS DECIDED THAT, FROM A CUSTOMER SATISFACTION STANDPOINT, THE CORRECT COURSE OF ACTION WOULD BE TO REPLACE THE RADIATOR IN MRS***'S VEHICLE AT NO CHARGE TO HERTHE REPAIRS WERE PERFORMED ON APRIL AND THE VEHICLE WAS DELIVERED BACK TO MRS*** THE SAME DAY AT NO CHARGE TO HER