Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. I took it to Chrysler after they did all this work cost me $dollars and it was the heater core no head gasket was cracked I was informed by Chrysler they can not even flush my car it was a waste of timeYou put cooper stop in my in my system to fix this so called heat gasket that was not even brokenIts a little creep to me that they went on my face bookYou told me you would replace the blend door actuator only it was $buck because you did all this extra work I did not want done I gave you my number to call me not my dad he does not pay my bills nor live with himThat car is in my name only you were asking and telling him everything I was only nice to you because my father went to your business and guess what his truck having major problems now so thank you for putting me in debt up to my eye balls!! Please take legal action you wont I am not wasting another dime of my money on you ***I had heat for day one timeThe second time my heat was only blowing out the two small vents not the big onesI don't know why you didn't fix my heater core from jump street after I told you the common problems with the car(; Here is Chrysler word on it, FYI not *** ** *** *** ** for money HA HA I have my Bachelors degree in Criminal Justice
Regards,
*** ***
Customer stated that she needed blend door actuator installed, declined diagnosis saying it had already been diagnosed (later stated that her boyfriend had already "messed with it")She was given an estimate and advised that diagnosis could be cheaper than replacing the actuator in the event that
isn't the problemCustomer declined diagnosis and brought the vehicle back to have the actuator r&rUpon completion heat was still not functional, cooling system was tested for flow and with thermal imaging to verifyCustomer was not charged for over an hour of diagnostic laborAdvised customer of the cost of r&r of heater core and radiator per Chrysler suggested repair as it's a know common problem. Customer requested an alternative solution and was offered a cooling system flush to which she agreedCooling system was flushed, after driving the vehicle and constant fluctuation of the heat temp a cotest was done outside in fresh airThe vehicle failed the cotest times out of indicating a failing head gasketThese findings along with the charged cooling system (normally caused by combustion byproduct entering the cooling system) were given to the customer who requested a chemical gasket sealer to hopefully "get her to warmer weather"After treatment the heat was functional but still not as warm as it should beAsked customer to return the following Monday to verify it's condition, customer did not show but had her mother call and demand a refund, again customer was asked to return to verify condition of cooling systemCustomer returns vehicle and it fails cotest more times ( couldn't get any more tests done due to the coolant surging from the system) heater core was flushed again more times in a hour period free of charge, all of the work done on it this visit was FREE OF CHARGECore had equal flow with no restriction and a temp difference of degrees going in to coming out at 3k rpm and up but under 3k rpm the flow is not consistent and the heat does not feel hot. After consulting with Chrysler she was advised to take it to them because they advised a possible case for warrantied repair. currently considering legal action for the slander and defamation present in her public social media post (facebook) one image out of available attached from this post claiming we RAPED herif you review her facebook post there are multiple accusations based only on someone elses opinionyou will also see that noelle shared only the invoices where she was charged and omitted the hours of labor performed free of charge only to verify the problem so she can take proper action.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. I took it to Chrysler after they did all this work cost me $dollars and it was the heater core no head gasket was cracked I was informed by Chrysler they can not even flush my car it was a waste of timeYou put cooper stop in my in my system to fix this so called heat gasket that was not even brokenIts a little creep to me that they went on my face bookYou told me you would replace the blend door actuator only it was $buck because you did all this extra work I did not want done I gave you my number to call me not my dad he does not pay my bills nor live with himThat car is in my name only you were asking and telling him everything I was only nice to you because my father went to your business and guess what his truck having major problems now so thank you for putting me in debt up to my eye balls!! Please take legal action you wont I am not wasting another dime of my money on you ***I had heat for day one timeThe second time my heat was only blowing out the two small vents not the big onesI don't know why you didn't fix my heater core from jump street after I told you the common problems with the car(; Here is Chrysler word on it, FYI not *** ** *** *** ** for money HA HA I have my Bachelors degree in Criminal Justice
Regards,
*** ***
Customer stated that she needed blend door actuator installed, declined diagnosis saying it had already been diagnosed (later stated that her boyfriend had already "messed with it")She was given an estimate and advised that diagnosis could be cheaper than replacing the actuator in the event that
isn't the problemCustomer declined diagnosis and brought the vehicle back to have the actuator r&rUpon completion heat was still not functional, cooling system was tested for flow and with thermal imaging to verifyCustomer was not charged for over an hour of diagnostic laborAdvised customer of the cost of r&r of heater core and radiator per Chrysler suggested repair as it's a know common problem. Customer requested an alternative solution and was offered a cooling system flush to which she agreedCooling system was flushed, after driving the vehicle and constant fluctuation of the heat temp a cotest was done outside in fresh airThe vehicle failed the cotest times out of indicating a failing head gasketThese findings along with the charged cooling system (normally caused by combustion byproduct entering the cooling system) were given to the customer who requested a chemical gasket sealer to hopefully "get her to warmer weather"After treatment the heat was functional but still not as warm as it should beAsked customer to return the following Monday to verify it's condition, customer did not show but had her mother call and demand a refund, again customer was asked to return to verify condition of cooling systemCustomer returns vehicle and it fails cotest more times ( couldn't get any more tests done due to the coolant surging from the system) heater core was flushed again more times in a hour period free of charge, all of the work done on it this visit was FREE OF CHARGECore had equal flow with no restriction and a temp difference of degrees going in to coming out at 3k rpm and up but under 3k rpm the flow is not consistent and the heat does not feel hot. After consulting with Chrysler she was advised to take it to them because they advised a possible case for warrantied repair. currently considering legal action for the slander and defamation present in her public social media post (facebook) one image out of available attached from this post claiming we RAPED herif you review her facebook post there are multiple accusations based only on someone elses opinionyou will also see that noelle shared only the invoices where she was charged and omitted the hours of labor performed free of charge only to verify the problem so she can take proper action.