Edwards Chevrolet, Cadillac, Buick, GMC

My vehicle was needing serviced and also a few things check out because of a recall. I did not get my car back for over 3 months.
I took my car to be serviced and to have a clicking noise check out. The car also needed to have the rear window headlight fixed due to a recall. I was told at the time it may take some time ***. I received a call within two days telling me the clicking was a knuckle that needed replaced and I also needed struts. They did not know when they would receive the knuckle *** and there were no other service departments with any extra in stock. I was at first getting weekly updates basically just saying they do not have the parts yet. I talked with *** and let him know I had received an email from *** that my tire only had 10 psi of air in it and that needed checked out and I also since the car was there and I had spent so much money on having the car seats treated when I purchased the vehicle I wanted them to see if they could get a stain removed from the back seat. He said he would take care of both and if they could not get the stain out they would have it sent to be detailed. I got a call back that they could not find any leaks in the tired but they had aired it up and that they were able to get the stain out of the back seat. In late *** I got a call that my parts were in and that my car would be fixed the next day. They call the next day and said they had finished the knuckle but they hadn't realized they would need to order a whole new headliner due to rain leaking through the back brake above the back window causing damage. *** did not know when they would receive that in. Finally last week, On Friday *** I was able to go pick up my car. My car had not only been there since *** but the tire was at 9psi and my back seat had no stains removed from it. I was provided a loaner car while my car was gone which was really nice but I requested a car and not a SUV twice due to gas mileage but they could not provide one. Overall my car had a knuckle replaced and the headliner replace after fixing the rear brake above the back window and an oil change. My tire was not addressed not were the stains removed from my seats even though the car sat there for over three months. This time frame may not be directly at the fault of Edwards *** but they definitely could have addressed all the problems it was having it while it sat there.

Their sales team made our purchase quick and easy! They had the exact vehicle we were looking for already in their inventory. We were very happy with our purchase and our experience.

Customer service is a joke. If you aren't happy or have a problem after purchasing a car, you won't get a response. It feels like all they wanted to do is get you in any car as fast as possible and then they don't care what happens or how you feel after that. We've left multiple messages with David, the financial adviser that we worked with and have been in touch with Denny, apparently his manager, and still have not heard back from either. Any time we actually get anyone on the phone, they tell us we'll get a call back and never do. We also didn't get explained how much the extra plan A would be and when we went back and read the contract, we didn't agree with it. Maybe that technically falls on us because we didn't take the time to read it there. But we both had worked over 10 hours that day and wanted to go home. Not saying that's an excuse but a good company with people who cared about their business would try to work with you, they don't even put through any effort and it's extremely sad that that this is how we had to find out. They also told us that we needed to get the car inspected due to us living in Nebraska and buying in iowa, they said all we would need to do it take it to an inspector here in NE and be done. Wrong. We needed the title in which we don't have because we took out a loan and we've tried to message them about that as well and still nothing in return. I'm extremely disappointed and being someone who has been in the customer service industry all her life, I am appalled that this company can say they are one for their customers.

I dropped my *** off to Edwards Repair Center on Wednesday and on Monday I received a call that my wheels were stolen overnight.
On Wednesday *** I dropped my *** Chevrolet *** off to Edwards Chevrolet Cadillac Service Center, located at *** in ***, to have my transmission diagnosed and replaced. On the morning of Monday ***, I received a phone call from the service department at Edwards and they informed me that the rims and tires were stolen off of my vehicle overnight. My wife and I had just purchased these rims and tires 7 day prior to dropping it off to Edwards Repair Center.
The representative on the phone asked me to make a police report and that the service writer would contact me after speaking with his higher authorities. Later in the afternoon I received a call from the service writer, and he stated that I needed to handle the situation with my insurance company, and that Edwards is not liable for the situation. The transmission has not been put in my vehicle, and Edwards had full possession of my vehicle, so I am extremely frustrated and do not feel that these are fair actions.

After them doing $4500 yo the 2010 Traverse that has been paid for we picked up the vehicle and was told to drive it cir s couple of days yi see how it would run. When left tried to get on the interstate the Traverse wouldn't go past 40mph and when stopped at a corner stop sign or a red light the warning system would say shut vehicle down low pressure. Then we took the vehicle back to Edwards chevrolet and they did more work Edwards chevrolet was told not to do anything that would cost us any money because of the extended warranty that was purchased abd now they are holding our vehicle for unauthorized work in the amount of $2300. I have submitted a claim against *** and haven't received any response yet. It's been over a week and im 52 years old and feel like they string armed me. My employer is threatening to fire me because I can't go to work I only have the one vehicle. The general manage and owner of edwards chevrolet will not help me with this issue even after I let them know that I was losing my job.

Thank you
Tracy Tiffey

They replaced a part that didn't need to be replaced and charged me for it.
I dropped my *** off at 9am on ***. My issue was that the drivers window and power locks stopped working when I disconnected the battery. I told them that when I dropped it off. I also told them that the computer just needed to be reset. They know this is an issue with ***. They said they would look into it.

*** called me and told me that they found the drivers window control switch was bad. I questioned that it was bad and told them again what I did and what I believe it needs. He told me that they tested everything and that the drivers window control switch was bad. I told them to replace it since they said it was bad. I also asked them to add a key fob to the bill and install it.

I got there about 4 to pick my truck up. I asked *** for the old switch back before I paid the bill. I got the old switch back and paid the total bill of $*** on my debit card. I went out into the parking lot and installed the old window switch and everything worked fine. I went back inside and told *** that they lied to me that the switch was bad and needed to be replaced. I told *** I have it installed in my truck outside. He left and made 2 different phone calls. When he finally came back he asked to see the old switch working. I took him outside and gave him my keys to the truck. *** tested the old switch inside the truck and everything worked perfect.

*** and I went back inside and he got back on the phone again. He came back and said since I approved the repair that there is nothing he can do for me. I told *** I wanted to talk to the service manager. *** said he already talked to *** and there is nothing he will do for me.

I told *** that this is not the way to take care of a customer. I took my truck there for a 5 minute fix that only a dealer can do. I thought Edwards was a trustworthy dealership. I was wrong.

This is on Invoice# *** for a total of $***.

Vehicle broke down upon leaving the dealership - returned within 10 min of signing paperwork. Dealer will not give deposit back and still has car.
*** broke down upon leaving dealership within a few minutes of signing paperwork on ***. Immediately returned car. *** - sales would not give me answer as to what was wrong with car. Would say you can pick up tomorrow. I had a scheduled time to pick up vehicle at 5:00 on ***- when arrived was given another excuse (wiring issues) and still could not take home. After given many stories about what was wrong with car I phoned saleman (***) and told I do not want the car because I could not get a direct answer as to what was wrong with it and when it would be ready for me to pick up. I have asked several times to refund my $*** deposit and have gotten a response "to call *** at the dealership". *** tried to call *** - no response.

Paid for services on *** that were never completed.
Took my vehicle here for service, had a transfer case issue and opted also for an alignment and a rear differential flush. Had to take my vehicle back 3 months later to get the rear differential flush that wasn't performed. Now, only 4 months later for original service date, I have 2 bald front tires and am in desperate need of the alignment still. Took it in *** to address my needed alignment and they offered to do the alignment but nothing for my destroyed front tires. They kept my truck for 2 weeks to do nothing other than allow the soda in my truck to explode all over everything and plenty of mold growing on my seat from the soda. They didn't offer to do anything about that either.

Leased car after being mislead about cars capability to meet our needs.
On *** we were looking around Edwards Chevrolet. Cadillac when we were approached by a salesman asking what we were looking for. I proceeded to tell him we were looking for a vehicle that my disabled wife could ride in comfortably and would support a 400lb. wheelchair and lift. The salesman proceeded to show us a ***. Seeing how low it sat in back we asked if it would support the wheelchair and lift. The salesman excused himself stating that he needed to talk to his boss. This is all after said salesman broke out the headlight hitting it trying to show us it was unbreakable. The salesman returned to his office telling us that the *** would support the wheelchair with no problems and also pull it as the engine was a 4 cylinder. Having made the salesman aware that we had only a certain amount we could pay each month and six hours later a deal was struck and papers signed. We had to have a hitch put on the vehicle and made arrangements to do so being told that the hitch would need to be ordered. The hitch was put on the vehicle on ***. On the morning of *** the lift and chair were put on the back of the vehicle proceeding to lift the front of the vehicle and drag on the ground making it impossible to transport the wheelchair. As the dealership was closed I contacted them on *** making them aware there was a problem. They tried to tell us that we had the wrong hitch put on and that there was a special kit that needed to used at another company. I took the vehicle into the company the dealership had mentioned and was informed that the proper hitch had been put on and that they wouldn't have done anything differently. We were also made aware that after the dealership had spoken us about said special kit they contacted the company they referred us to and had been told the same. The dealership then offered to replace the suspension. This was checked into and found not to be possible. They then proceeded to tell us they would take the vehicle back and put us into a *** double cab for the same monthly payments. Due to my work schedule I was unable to get in until *** they said that they would have all the paperwork done and waiting so that all I had to do was sign papers. Upon arrival nothing had been done stating that they couldn't put us in the *** unless we paid an additional $*** a month. We are unable to do this and was informed that they wouldn't take the *** back unless we paid then $***. as they would lose money. We are now stuck making payments on a vehicle sitting in our garage that was leased with the sole purpose of transporting my disabled wife and her wheelchair.

The lied to *** to get him to put money down and then change the agreement they took to get signed .
I went into the dealer cause o spotted the truck and like it. Once going in I tried financing it in mine (***) & *** (*** girlfriends father's) names. *** didn't not have good enough credit to get approved so *** (*** wife) put her name on it in place of *** ause it was easier to get her approved. *** and *** live in *** and the salesman *** came to a agreement on the truck where *** said the $*** for plates, taxes, title, ect would be included, so *** made *** go put the $*** down before they would take the paperwork to *** & *** to have them sign it. They had *** cell phone number yet never called to mention they we changing the paperwork to not include the plates and taxes. They never told *** & *** that they were changing it and not including the stuff they had told *** to get him to put the money down. Salesman *** is the runner that took the paperwork to ***to have *** sign (which she was in the middle of a kid's school sports game.) *** and *** have had concerns that the aggrement wasn't what it was supposed to be and have been in the dealer 4 times in the 24 days *** has had it and the sales managers just lie each time and refuse to answer anything honestly or even fix their simple mistake.

car has been in repair shop almost 2 months.
On *** my *** was towed to Edwards Chevrolet for repair. At 1st they thought it was the alternator and battery and replaced both. When that didn't work they decided it was the computer. My car was then sent to *** in ***a. After they tried putting in a USED computer and it didn't work, the sevice techs at *** decided they should put in a new computer. $*** later it was apparently installed, programed, and sent back to Edwards Chevrolet. I was told I could pick it up and needed to go to the finance company- where my car loan is thru -- and sign papers for the cost of the repairs. I didn't get very far when my car died, the radio didn't work, and the turn signal didn't work. I took it back and they found something loose and fixed it. 2 weeks later they still had my car and after several attempts ro put a USED radio in decided that maybe they should put in a new radio. I picked it up Wed. *** . I started home and tried to turn on the AC, it didn't work and the turn signal was srill broken. I called service and was told to go on home and they would call me the next morning.. I took my car back Friday *** and as of today *** my car is still there and I haven't heard from them.

Scam activity performed by the dealership and finance department regarding a contract that they have not honored.
Problem One: I had started by looking for a vehicle on the website. They immediately e-mailed and called my phone several times a day. I asked them to stop writing me that I would initiate contact when I was ready. They still hounded me with calls and e-mails until I agreed to come in. Problem Two: The day I bought my vehicle they had me there for 5 hours by the time loan signing came. I was in a hurry and had to leave. The finance person, ***, handed me a document and said "This is showing that we are not selling an additional warranty" so I signed it. When I looked through the docs later that night I noticed they added on Gap insurance for $ which I did not want, and this paper that was "not an additional warranty" was actually an anti-theft "service" for ***$ I did not want either of these things. They had not collected my down payment check yet. I e-mailed *** about the additional charges. I received an e-mail a few days later from the sales manager *** who asked me to call. I was never able to reach him. ***, the salesperson, called me a few days later to ask me to drop off the down payment check. I said I would when they removed these bogus charges from my loan documents. They had me come in the next day (***) to sign new loan documents and charge the down payment to my debit card. It is ***. My payment is due by ***. The finance company *** has claimed they never recevied updated loan documents. I have repeatedly called Edwards only to be transferred to unknown voicemails. I eventually left my name/number/ and reason for calling and am still waiting on a call back several hours later. I also e-mailed the manager ***, although this hasn't gotten me anywhere in the past. I also sent a message to the salesperson *** to ask him who to contact, to which he did not respond. At this point it feels like I was scammed into coming in and paying for a downpayment while they had no intention of honoring the new "loan document" that they had me sign and gave me a copy of. This means my loan is still at *** with the finance company instead of the *** it should be. And my payment is *** monthly instead of ***. Problem Three: They collected tax/title/license fees as an addition to the loan. I did trade in a vehcile. The plates were removed from the trade in and turned in to the DMV. When my temporary tags expired yesterday I still had not received my plates. The person at Edwards said she had to drive over to the DMV. Have the refund cancelled for the plates that I turned in, and paid *$ to have new plates issued because I was supposed to keep the old plates, which no one told me!! Why did they cancel my refund after tax, title, license fees were already collected and included in the loan?

Loaner vehicle sustained small window chip when in my use. Getting calls over two months later for an over $*** dollar repair.
In late *** I took my car in to get a bumper repaired. I used a loaner vehicle. The loaner vehicle obtained a small chip, less than a quarter size, when in my presence. I was upfront about the issue when I turned the vehicle back in.

I dropped off the loaner vehicle on ***. On *** I received a call stating the whole window would need replaced for a cost of over $*** dollars. If the vehicle was in need of such a large repair I am confused as to why it didn't happen sooner. They were short of loaner vehicles when I picked up the car and it does not make sense that they would take two months to go about fixing a scarce resource. Additionally the call came less than a week after a large hailstorm went through the area. The whole process seems sketchy and bordering on insurance fraud.