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Edwards Communities Management Company Inc.

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Edwards Communities Management Company Inc. Reviews (24)

In reviewing the issues that Ms*** has brought forth in her letter to the Revdex.com we have investigated and found that we have not performed in the timing and fashion that we would expect for our membersSince then the Manager of the property has met with the members and discussed
what they would like accomplished at this timeWe have addressed the Air Conditioning issue and have checked it twice to ensure that the fixes are permanentWe have also scheduled for their carpet to be steam cleaned next Tuesday as requested.The members are looking to move into a home within the next monthsWe have agreed to work with them on changing their responsibility date once they have secured a new home as they have requested

It is our intent to provide the customer service to all of our members that they should expectWe are sorry that Miss *** does not feel that we provided that serviceThere has been some miscommunication in regards to access to mail and the allowance of an individual who has moved out
and allowing them access to the mailboxAs Miss *** stated they had put in an address change and therefore all mail and packages through the post office should have been forwardedTherefore we do not feel we are responsible for the mail, however due to the miscommunication we are willing to work with Miss *** in mitigating any damages she may have encountered through loss of mailI would think that any checks could be reissuedIf someone has fraudulently cashed them then that becomes a legal matterIf we can get verification of the delivery of a package and the receipt of purchase we will do what we can within reason to compensate for that loss

I am writing to inform you that Arlington Park Apartment just sent me my check of $in the mail, so I have the check nowThank you so much for your support for me and also help in claiming my money back. May God richly bless all the Revdex.com staffs, for the good work you do for us.Yours Sincerely,***

Typical refunds can take up to days to be refunded to the member. We have refunded it to the paylease payment type that was used. It is my understanding that it should go directly into her account and should be within the next 24-hoursIf Payment is not received within that time frame, Ms*** can always e-mail me at ***

In reviewing Ms***'s complaint we have found the followingThe application was received on the 21st of AprilDue to some information that we were waiting on, a decision could not be rendered until the 4th of MayOnce the decision was made and we contacted Ms*** we then completed a
request for refund on May What we cannot determine at this point is why the request for refund did not arrive at our accounting firm until the end of last week (May 27). Due to the delay in refund we will be refunding the entire amount as requestedThe check was cut today and will be mailed tomorrow 6/2/

In response to the ***s complaint. Mr& Mrs*** moved out of The Huron Apartments on 10/23/17. The were mailed a Final Account Statement on 11/9/that detailed the charges. They had cleaning charges, carpet and baseboard charges due to pet damage. They
were provided with pictures and given the opportunity to pay prior to being sent for collections. Mr*** came into The Huron office and paid in full the outstanding charges that were on his Final Account Statement. He did ask if we would waive the $charge for damage to the baseboard. We agree to refund him the $60.00, he also requested that we remove any negative reporting to the credit bureau so that it would not impact his credit. We also agreed to do that. He was sent a letter from the Credit Bureau letting him know that it had been removed. His refund has been sent to our accounting department and is being processed to refund them $60.00. It was my understanding that we had reached a mutual agreement with the ***s on December 15, 2017.Marla S*Regional ManagerEdwards Communities

I spoke to Mr*** today and it is apparent that there was an error on behalf of the property. Mr*** should have been refunded $of his application deposit. His refund has been processed and he should receive his check within the next 5-business days.
I have apologized to Mr*** and he has accepted the amount to be refunded

I spoke to [redacted] today regarding her complaint.  After explaining the reasons why her application deposit was not refundable she understood.  [redacted] and [redacted] applied for an apartment on April 13, 2017, and did not cancel their application until April 20, 2017, 7 days after they...

applied.  I did explain to [redacted] that the property sustained damages from holding the apartment off the market and missing out on a potential lease from another applicant.  We have agreed that the deposit amount of $300 and the application fees will be forfeited.  In the interest of customer service we will be refunding the membership fee in the amount of $175.00.

I reviewed the response made by the business in reference to complaint ID 10721316, and find the resolution is satisfactory to me.

My name is [redacted] and I submitted a claim that was completed at the end of last month. I was promised a refund of $175 and you will find that recorded in the business' response to my complaint. However it has been over 3 weeks since that agreement was settled on and I have received nothing. How should I proceed?Thank you,[redacted]

The applicant viewed the apartment and applied on October 22. The applicant did not verbally cancel the apartment until November 3, 2016. It states on the application that she signed that we will retain the application deposit if cancelled after 24 hours. After reviewing the communication that...

occurred between the office and the applicant we did find that the applicant had called on a couple of occasions but due to the manager being off on those days was not able to come to complete resolution. Due to timing of the calls and misunderstandings with communication we will refund the $375 as requested.

We mailed a Final Statement of Account to [redacted] last week. This statement shows a zero balance as Mr. Sharma has paid his balance in full and owes nothing.

Dear Mr. Parmar,
We received your
correspondence regarding Customer Service
Issues at one of our apartment communities.  We would like to investigate and address the concerns you brought
to our attention, however may we ask which apartment community you
visited/where your...

co-worker lives?
 
Thank you for letting us know
about your concerns. Edwards Communities is committed to a strong customer focus as we continue
to learn ways in which to serve you better.
[redacted]Edwards Communities

I must first apologize to Ms. [redacted] for the fact that she was not provided sufficient detail on the final account statement sent to her after move out to understand exactly what she was being charged for, and then further for the fact that her request for an itemization of the charges went...

unanswered.  This is not an acceptable practice at all and does not reflect what Edwards Communities stands for.   I see that in the absence of information provided to the contrary, it is hard for the previous member to understand how the charges were calculated and that they might appear to be for more than one would expect.   Ms. [redacted] did agree that her dog did damage to 2 areas of carpet on the first floor of the apartment and even commented to the staff on the property that she realized that there would need to be some carpet replacement.  The carpet was replaced on the first floor only, as the carpet on the stairs and on the second floor were not at all affected.   I have attached a copy of the bill from our Vendor for replacement of the carpet and the pad for the first floor.  The replacement was 88.33 square yards (covering an area of about 780 square feet- roughly half of the square footage of the apartment).  The total cost of the carpet was $1,039.75.  The carpet was prorated to charge Ms. [redacted] only the portion of the cost that was attributable to what would have been the remaining life of the carpet at the time of her move out (had it not been damaged). 
Edwards Communities will be removing any balance due from the final account statement and reporting such to the credit reporting and rental agencies.   Additionally, if Ms. [redacted] would supply us with her current mailing address, by sending it to [redacted]@edwardscommunities.com,  Edwards would like to forward a check to her in the amount of $200.00 for her time and aggravation in having to go to this extent to get the information she was due. 
My sincerest apologies for this uncharacteristic, yet disappointing, handling of this matter on our part.

In response to Mr. [redacted] request. We had explained to Mr. [redacted] that we would be required to file an eviction due to non payment of rent for May as we had not received payment as of the 25th. Due to our need to be consistent with when we must file the 25th was the last day we could accept full...

payment before filing.At this time we are not required to accept payment and can proceed with the eviction.  We had agreed that if Mr. [redacted] would pay amounts due prior to the court date that we would dismiss the case. Mr. [redacted] understood this agreement and we had no further need to discuss. This agreement still stands. There have been no changes to that agreement.As a separate matter Mr. [redacted] lease is coming to an end in July. We have chosen to not renew this lease which is a separate matter to the court case mentioned above. We are exercising our right to non renew the lease. All residents have the right to terminate their lease at its expiration. We as the landlord have this same right. We are only exercising our right at this time just as Mr. [redacted] has the right as well.

Ms. [redacted] and I have spoken several times and have come to a satisfactory resolution.  Chelsea Place apartments is allowing Ms. [redacted] to transfer to a different apartment in the community.  Ms. [redacted] will be transferring on July 8, 2015.

In regard to the charges passed on to Mr. [redacted] we have followed specific guidelines given to us as law. When turning over an apartment from one resident to another we paint, perform maintenance, clean and clean the carpets if they are not replaced. The new residents would expect the...

apartment to be in like new condition. This includes being free of any odors. After we had painted (outside contractor) and cleaned (outside contractor) the apartment, there was an odor in the apartment that we had 4 different employees verify. We contacted Bio Sweep who stated that they also detected an odor. After utilizing their products and equipment for a day the odor was gone. We were billed by Bio Sweep the $317.13 to remove the odor and that is the amount we are passing on to the previous resident. At no time have we stated what the odor was as we do not know or could not know the origin. Cooking is only one example of where odors come from. Many others are pet, smoking, clothing, medicines and a multitude of different products. Our concern is to remove the smell for the next resident.Under the Landlord Tenant Act ORC 5321.16 (attached) we are allowed to deduct damages above normal wear and tear. I have also attached case law that refers to damages and the allowance to charge for damages above normal wear and tear. On rare occasions due we have to remove odors after painting and cleaning apartments. Using  Bio Sweep was necessary and a charge we would not expect to have when preparing an apartment for a new resident. We do not feel we have an obligation to remove the $317.13 charge for removing the odor.

The original move in of April 22 2017 revolves around a transfer on site. This was to transfer into another unit style beside the one that is advertised on special. The special is for a townhome that requires immediate move in (within 7 days). We obviously had miscommunication on when the current...

resident and roommate could move in. We could not honor a deal for April 22 as the units on special are not available at that time. If the current resident is willing to move out and into a townhome now we will release him from his current lease. This will allow the special of $1099 to be offered as long as the members move in within 7 days.

I reviewed the response made by the business in reference to complaint ID [redacted]
Please close the request.

Edwards Communities was made aware of this complaint and they contacted me. Edwards Communities and I reached a resolution that is satisfactory to me.

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Address: 1 Kacey Crt suite 201, Columbus, Ohio, United States, 43215-5695

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