Edwards Hyundai Reviews (%countItem)
Edwards Hyundai Rating
Address: 1029 32nd Ave, Council Bluffs, Iowa, United States, 51501-8017
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They did tell me how they try to get a car loan. My credit score dropped *** points manged to get car loan for me. I have a new vehicle from Edward's.
I did get help from Edward's getting car loan. They did not tell me how they do that process obtaining loan and what to expect, what could to my credit score. My credit score dropped *** points. I did letters from leaner decline my request for a loan. I was informed by each bank request a loan for me and the reason the decline the request for a loan.
The service department did the inspection on my new car. The service department try to correct the document. *** shut me down, because they try correct the inspection form. *** shut me down because of alter document. I was told by *** I alter the document. Which I did not do. Edward's service did the changes on spections form. Not me! I lost money, because I was shut by *** for the alter document.
I would like help to correct my credit score and help lose of income because the action service department done. Have service department trained how to fill out the inspection correctly. If a mistake done. Fill out another inspection form. Do not try change the mistake. I was not able to support myself because service department actions. I lost at less $*** or more. Because of the service department actions.
This complaint has been forwarded to our General Manager for Edwards Hyundai Mitsubishi.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have made major error with Edward's. I found out with dealership did some many hits on my credit score. It was *** that did most of the hits. I personal made major mistake on my paying credit card payment.
the General Manager for Edwards Hyundai Mitsubishi, called Mr. to personally resolve this matter. He was mistaken about the pulls on his credit, which he now understands were not due to Edwards financing. The issue with the form for his service work was also addressed.
Advertised gift card for test drive, never received gift card. Also, inappropriate sexual comments made by sales staff.
*** went to Edwards *** at *** in ***. Gave coupon to *** and test drove a ***. Test drove several other cars, I was not interested in any of them.
Asked *** for the $*** gift card, said he would be right back.
Another salesman started speaking to me and kept referring to the car I was looking at as a "mans man" car. He made several comments like that and somehow brought up Wonder Woman and how manly she is- I said what do I care as long as the car is pretty. He then went on to talk about how he thinks I am beautiful. VERY AKWARD.
About that time, *** came back and said his Manager was working on the gift card. I said I am going outside. *** followed me out and I was talking about how inappropriate the other salesman was. At that time, *** pointed down to the ground at a piece of fabric and asked me if it was my bra. He saw how angry that made me and started to apologize. I said I am going to my car, bring me the gift card.
I went to my car and about 5 minutes later, *** came over and said I would have to come back to get the gift card- his manager didn't know how to process it.
I called and went back to the store and was guaranteed I would get the gift card- No Card when I arrived. The manager gave me a website but the code he gave me didn't work.
In the mean time, I called the owner *** to discuss the nature of the comments his salesman made towards me and to discuss the gift card. I spoke to *** 2 times and each time he said he would get back to me. I still have no response from him. He never apologized and acted like I was an inconvenience to him.
I would like an apology for the comments made to me and I would like the $*** gift card.
This complaint has been forwarded to the General Manager of Edwards Hyundai.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not heard from the General Manager.
I did receive a phone call from a sales person asking if I was still interested in a vehicle.
After reviewing this complaint, it was determined Ms. is referring to a test drive offer from ***. The alleged incident did not occur at Edwards Hyundai Mitsubishi where this complaint was made in regards to Revdex.com. There is no current salesman named *** at Edwards Chrysler, however Ms. says she test drove vehicles and the $*** incentive is due to her. A check has been issued to her name. The check can be mailed to Ms. if she wants to provide an address.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the check offer and to have it mailed to my home address:
Gina ***
***
***
I still didn't get an apology for the remarks made by the sales staff- but whatever.
The dealership of Edwards *** was not an option on the list of business on the Revdex.com complaint form.
Dealership promised to replace engine they ruined with NEW replacement. After 8 weeks we were called to pick up the car. They put a USED block back in
On *** we purchased a new *** Hyundai *** from this dealership. In ***y, while getting it's very first sched oil change the service dept installed the oil drain plug back incorrectly, causing it to fall out while my wife was driving it a week later, running the engine out of oil. Edwards paid to have car towed to their service facility and acknowledged that the incident was their fault. They agreed to install a new engine to replace the one their service tech ruined. My wife and I both insisted the replacement be NEW, not remanufactured, and were assured by ***(our service advisor) that this would be the case. They provided us with a courtesy car and told us they would take care of everything. Edwards took 8 weeks to make the repair. I called several times to check on progress and find out why it was taking so long. We were given several excuses ranging from they had to get the new engine all the way from *** to they only had 2 techs capable of doing the engine swap. During several of these conversations we asked again that we were getting a NEW replacement engine. Each time, without variation, we were told by *** "of course". We asked whether or not this would hurt our resale value/trade in value and were told "No way. It's a new engine with 0 miles on it". Finally, today my wife was called and told the car was ready. When she showed up to take delivery she was told that they put a used block back in the vehicle. They purchased a used motor, said they stripped it to the block and added all new components. We were never once consulted about this. I was told a week ago that my new motor was sitting in the bay next to my car IN A CRATE. We feel this will hurt our resale value/trade in value and it is completely at odds with multiple promises Edwards and *** made to us in regards to repairing our vehicle. My wife and I have zero way to know if this used engine had been maintained correctly by previous owners or how many miles it has on it. No way of knowing if it had previous damage, and obviously at this point we don't trust the dealership at their word.
We are quite flexible on solutions. AT MINIMUM, we want our engine replaced with a new one, as promised. We want to see the new engine in its crate prior to installation. Barring that, we would be willing to take delivery of a new *** or if Edwards would buy us out of this one at no cost to us.
This complaint has been forwarded onto the General Service Manager for Edwards Auto Group.
I purchased a vehicle on *** from them I feel they knew had mechanical problems. I was informed that the vehicle was just repaired from a recall. Test drove fine than when I go to drive home I got 1 block and had problems called immediately they told me to bring back the next day *** which I did. It has been in the shop since. I have called several time to check on it and have not been called back after they tell me they will. Have called the shop to check on it and they tell me they don't know when or if the part or parts will be manufactured. They told me I'm locked into this car and I can't even get it licensed do to being in the shop on top of it all payments are starting soon as well. ***. As I totaled my car on *** and had no car. They kept me there for several hours till I felt pressured into this vehicle even though it was not what I was looking for. Now I don't have a vehicle I'm paying for and I'm in a loaner that has some issues but afraid to tell them or I will have nothing to drive. This is *** business and not a way to treat people ***. ***. All paperwork is in the glovebox of the vehicle so I am unavailable to attach it with this issue.
Other (requires explanation) I would like to get out of this contract with this vehicle and company and go somewhere else where I will be treated better and get into a vehicle I can afford as I told them several times I could not afford the payments on my disability as that is all I live on.
Edwards Hyundai Mitsubishi is in communication with Ms.. The General Manager, *** is personally looking into this case.
I'm not understanding why this case is closed. The problem has not been resolved, they have only contacted me once since you contacted them. All they told me was that they would make my first car payment which as of today it is last and they have not contacted me since. I went to them last week to get stuff out of car and as of than they still do not know how long it will be till the car will be fixed or if they are able to get the parts needed. So how is it closed. They just need to cancel the contract with this car so I can go some where else and be treated better and have a car of my own not just a loaner to driver for God knows how long. Please explain to my how this is closed.
Edwards Hyundai Mitsubishi's General Manager, ***, is addressing this case directly with Ms.. While this case is being sorted out, Ms. is driving a loaner vehicle and dealing directly with our General Manager ***.
Forgot to put oil in during oil change, put wrong oil in, multiple tire issues, horrible customer service.
I was assured by sales that I would have no issues with the vehicle when buying the service package, since then a brand new car has been in service 4 times for mistakes made at the service department. I went in for a oil change around ***, they forgot to add oil, had to have the car towed back to them, 3 weeks later called and said the wrong oil had been put in. It went back into service for new oil and tire rotation, they were supposed to compensate me for the inconvenience and never did. Before I left the lot I realized they did not tighten the lug nuts and had to wait again for it to be fixed. Now my vehicle is back in service because the valve stem caps will not come off. The "manager" *** was *** and ***. The sales staff and manager said there is nothing they can do to compensate me for my time or inconveniences. You would not expect a *** car to be in the shop 3 times for their mistakes and be treated very rudely on top of it.
I just want the owner and all customers to be aware of the lies I was told, the unprofessional and rude behavior of managers, and the terrible service I have received from the service department.
Edwards Hyundai Mitsubishi is sorry to hear Mr. is unsatisfied. This issue will be addressed.
Attempts to purchase a vehicle; advertisement said if you completed your info online and test drove a car you would receive a $*** certificate.
Needed to purchase a vehicle went online found 3 vehicles within budget; completed the online form to schedule an appointment. Got immediate response one by way of email and the other a phone call. Went in to look at the vehicles and was immediately diverted from getting the car I really wanted was told it was damaged and not on the market; then I drove over to the clearance lot and was told a guy had just purchased it. I then saw the vehicle and followed it when the salesperson diverted me by having me test drive a vehicle I did not want or ask about while they sold the vehicle I wanted. When asked about the other vehicles I looked at a wanted to see and they all were mysteriously not available anywhere on the lot. was told it could be that the vehicle was in auction, they told me the other on and the first one had serious service issues and would not be available but was then sold to another individual. Frustrated the sales person then brought up a vehicle they wanted to sale me and after spending hours there and being in need of a vehicle to get to work after my paid for vehicle was damaged and unable to drive from a collision. My dispirit situation created an opportunity for them to take advantage of me. exhausted and discouraged I took the vehicle a *** SUV,with 90,000 mile on it. When I told them the bank wanted a purchase agreement they then knew and wanted nothing more than to get their hands on the money guaranteed from the bank and they repeatedly told me the cars I wanted were unavailable to me. I own a *** and they and others had been soliciting me to bring it in to no avail. It is my belief that when I came into the dearlership they knew who I was and had no intentions of giving me fair and equal treatment and or service. The first car I inquired about was the ***, with 107,000 miles. The second vehicle was a *** Sport with I believe 74,000 miles and after leaving the lot with the ***, and not satisfied with the choice when I had time between the two jobs I work I went back online and for the second time completed the online request for information to obtain the $*** certificate and discovered another vehicle a ***, and went back to return the vehicle and was told this too was unavailable. I had read the sales contract after releasing the check from the bank so I could have transportation to work. and It did not have a return policy, My bank told me to ask them for the return policy and to return the vehicle and obtain a check for the purchase. I spent an entire day which was my only off day at the dealership waiting to be helped. I was told there was no return policy but later was handed a flyer stating individuals had 5 days to return the vehicle. That was never disclosed to me and the contract said nothing about retuning the vehicle at all. I finally left with the ***. The Finance Manager ***, asked me to wait while he looked into what they would do about another vehicle, after about an hour of waiting to hear back from him I receive several emails stating the vehicle he had chosen to replace the *** was a *** with 58,000 miles for the price of ***. This car was way over my budget as I was only approved for *** and after spending the entire day there I was physically ill waiting around for service and resolution to which there was none.
That they retract the false advertisement for signing up online to receive a certificate if none is ever issued, I was told by the salesman who sold me my vehicle when I inquired. I would like to receive $*** dollars for the two times I did submit the required information to get the certificates. And to assess penalties for unfairly targeting consumers with false advertisement, and predatory practices.
Edwards Hyundai is currently looking into this case. Each store has different promotions. Ms. may have been at two different stores within our organization which may be where the problem is. As stated, Edwards Hyundai is looking into this case at this time.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is and should be clear from the numerous emails I received letting me know the vehicles I had inquired about either where no longer available or the price had changed. I specifically and only went to that dealership with the exception of the clearance center located adjacent to the dealership. It is apparent to me they deliberately misled and represented truths with ultimately disallowed me to purchase the vehicles I had inquired about online and in person, as I left there with a vehicle I neither wanted or was remotely in the category of ones I had looked at and inquired about. I have the multiple emails messages responding to my inquiries.
From: *** (mailto:***)
Sent: Thursday, *** 11:54 AM
To: ***
Subject: RE: Case #***
Importance: High
To whom it may concern:
In regards to Ms. complaints about her recent purchase from our organization. She submitted an internet inquiry on *** about a *** and in that inquiry asked us to please take her request seriously because she had unexpectedly totaled her ***. Our salesman, ***, contacted her immediately and set an appointment for 9 am the next morning.
Unfortunately, when she arrived, the vehicle that she inquired about had been sold the previous evening. So, we showed her the next best option for her that was in her budget that she had been preappoved with from her bank. That vehicle was a *** which is the same vehicle she initially inquired about, but just a couple years older. This was the only other vehicle that we had that fit into her very limited budget.
Ms. already had her financing secured with ***. We proceeded to give her the information she requested to take to her bank so she could finalize her loan. After she left our dealership, she said she would return Monday the *** with the check from her bank, which didn't occur. At this time, she sent multiple emails to *** stating that she was unhappy with her purchase. We agreed to let her bring the vehicle back.
A few days later, she came to the dealership with the check from *** and had no remorse about her purchase. Although, the next day, 6 days after her purchase of the ***, she came back to the store with the intention of returning the ***. Our vehicle exchange policy clearly states that if for some reason you are unhappy with your purchase in the first 5 days, you have the option to EXCHANGE the vehicle you purchased for something of equal or greater value, not simply return the car.
Both *** and myself proceed to show her a multitude of other options that fit into or were very close to her budget range. Ultimately, she was happy with a *** for a price of $***. We gave her all of the information required again so she could return to *** to obtain the financing for that vehicle. Unfortunately the loan payment on that particular vehicle, along with all of the other vehicles she inquired about, was outside of her budget.
We tried everything that we could possibly do to accommodate Ms. and get her exactly what she desired for the allotted budget that she had. We showed her many other options, both SUV's and cars, that would fit in her budget, but the vehicles that she wanted were outside of her pre-approved amount from her bank. We even offered our financing services so she would possibly be able to purchase a slightly more expensive vehicle, which she denied.
Shortly after Ms. purchased her vehicle, she referred her daughter, ***, to us to buy a vehicle. When Ms. financing fell through due to employment issues, Ms. offered to cosign for her daughter. Once again, due to budget constraints, the financing fell through.
At no time did we take advantage of Ms *** nor did we give her unfair or unequal treatment or service. At no time was there any sort of profiling involved or an prior knowledge of Ms. other than the internet inquiry she had submitted. The vehicle Ms. purchased was the exact same on that she inquired about both via the internet and when she arrived at our dealership, just a few years older. With her limited budget and her initial pre-approval of $***, the options that were available to her were very limited.
***
Edwards Auto Group
Director of Public Relations/Communications
During a routine repair at Edwards, too much oil was added to the vehicle resulting in major repair issues.
The vehicle was returned Monday, ***, after a repair at Edwards of ***. According to a subsequent auto mechanic, the Edwards repair team added approximately 2.5 quarts too much oil. This resulted in vehicle malfunctions during a road trip to *** beginning Thursday, ***. While en route to ***, vehicle owner called Edwards about funny noise with vehicle. Edwards staff proceeded to tell vehicle owner to take vehicle to repair shop in ***, owner's destination. Once there, Edwards staff failed to take responsibility for the situation, resulting in vehicle owner to pay several hundreds of dollars in further repairs. Edwards has failed to stand by their oil change guarentee and therefor should not be allowed to advertise the guarentee to current and future customers. Legal action on the matter is pending.
We would request Edwards pays the resulting towing and repair bills for the vehicle in question.
the General Service Manager, has been speaking with Ms. and the dealership in ***. All sides are working currently to find a reason for the problem and a solution for it.
Got into car we just bought on the lot and it had a check engine light. Verbally promised to make everything right. They didnot.nowThetransmission
We bought the car in ***. Immediately the check engine light said probl me. They said it was nothing but they would fix if it came back on. It came back on and they refused to fix I had to pull teeth to get them to fix a sensor that had caused to engine to shift improperly. About a week after had it. They would let fix the 02 sensor and the door handle that feel off right after buying it. Now the transmission is completely gone and we have owned it for less than a year. No one seems to care that we were promised a running workable car with no problem disclosed.
Take the car back and *** credit
All documents supporting this sale show the vehicle being sold "as is" "as equipped" "as shown." There are no written promises to the customer in regards to work to be done while they own the car. A service agreement and other products were offered in the business office at the time of sale, the customer declined. At this point we are more than happy to offer them a fair value for the vehicle to either buy it or trade them out of it. As Edwards Hyundai we would like our general manager, ***, to be the point of contact. This should allow for very little back and forth and a better experience with our dealership.
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe in integrity and honesty in all dealings, even used car sales. When we got into the car and the check engine light was on we said maybe another vehicle. They took it back to service and verbally said they were only junk codes. It would be fine, They turned off the light and said to bring it back if it came on again. My whole issue is that albeit not written, if you give me your word you will take care of a problem. You sure as well better honor it. Surprise the light came back on and I had to fight tooth and nail to get them to fix it. My car salesman said he talked to the owner and got him to fix the sensor that caused the acceleration problem that occurred in the middle of an intersection. The fact that we have had nothing but problems since we had the vehicle means that they lied and they "weren't junk codes" too begin with. Having spoken to a "seasoned salesman" since he admitted it should been on the bargain ( buyer beware lot). I traded them a perfectly a good used van in the process. Which they no doubt made money off of. So it's not like they missed out on any money. They promised they would take of us as we are a military family and found them through ***. So again I am stating that a fair deal would be repayment for the major mechanical problems we have had or *** credit with the Edwards auto group. I have contacted the hyundai brand and they told me to file with Revdex.com and this where we stand. I just want to be deal with honestly and not like the *** used car salesman stereotype.
(The consumer indicated he/she DID NOT accept the response from the business.)
I called the dealership to speak with the GM on *** at 3:58. I was on hold for five minutes. I spoke with the secretary who sent me to the voicemails to left a message. I left a message to call me back. I have been waiting all week to hear back. I will try agin this Monday. I don't have time to keep calling and getting an answering message with no follow up.
I am sorry you have been unable to reach ***, please also feel free to contact me so I can follow up and see that you are taken care of. *** at ***.
I have to tell all you ladies about a funny story. The truth is that it was probably the worst time that I've had in my somewhat short life, and I feel being a young, 23-year-old woman "caused" this; based on us traditionally, and actually, being taken advantage of and run over by car dealerships.
s had totally screwed up. I simply held the money aside and waited to see how long this process would take. In speaking with my father, we considered donating it to charity and then making them take it back from some battered youth home, which they may have done, but he told me to just put it aside and pay when they finally did their job! I'm in my last year of law school, I wasn't about to get in trouble for this garbage. I did have some fun and waited a week to get back to them as thanks for the way they treated me. Lastly, to boot, I found out when I got home that they did a poor job around my door handles...it's spotty...I will attach a dated picture.
I bought my brand-new car last year from Edwards Subaru, and I won't go into the sales aspect which amazingly got me more off on my vehicle, when my father helped by stepping in at the end. Why the difference??? They didn't say.
My greatest pain came when I experienced hail damage, like the rest of Douglas County. I checked with my insurance company and after consideration chose the place I bought my car from so that it would be "done right". That was a miserable mistake. I will apologize in advance as this paragraph will run long to get everything in...so if you're already bored, you get the idea; skip to the next paragraph. If you're masochistic, here it is: I brought the car in for them to look over the damage and compare it to my insurance companies invoice. I was told I would get a call by the end of the week to schedule when I would bring it in. I patently waited a week and a half and upon not receiving a call, I called them. I was informed by the manager that "they had no record of me coming in and I'm sorry we must have lost it, can you bring in another copy?" I obliged and was finally given a date to bring it in to be worked on and turned it over. They told me that it would be done in two weeks. I asked for a loaner car but they said they only have a few and won't give them out for that long term, which is ok. I left and figured I could walk for a couple weeks. The rest is ALL bad.
I called every few days, after the allotted time they stated and was almost always given a run around or poor excuse for why the work was moving at a snail's pace. To further enrage me when I called, the manager would tell me she didn't know what part of the process my car was in and that she would go "check" and then give me a call back. Never once did I receive a call back until the day my car was finished. Then, finally, after a month and a half the call I made that morning was actually returned and my car was finally finished! I went in to pay and signed their invoice copy that stated the amount due, which was $*** more than what the manager was saying I owed. I asked twice if my bill was completely satisfied and they said yes and handed over my keys. Once again, these i
Well that's my love affair with Edwards Dealership and their "Service" department. Please do me a favor and find another place to buy a Subaru (which I absolutely love) or have your car repaired!!! There are many other dealerships within 20-100 miles that will hopefully treat you like one of their own daughters, not the horror that I found there.
Refund on cancelled paint protection insurance.
Purchased a *** Subaru *** on *** at Edwards Subaru in ***. Paid $*** which included a paint protection package in the amount of $***. Within the first 4 days I called Sales Manager *** and cancelled the paint pkg. He assured me that was fine and said he would immediately request a refund on the amount of $*** and the check would be mailed to me. It's been over 2 months and the check has not been received. I've contacted Mr. several times and received only promises. I want my money refunded
Would like a check in the amount of $***.
Dear ***,
I sincerely apologize for the delay in your refund. A check has been sent for $*** to your home address. If you do not receive it within a couple days, please do not hesitate to call me at ***.
Thank you
Deceptive Advertising Practices
I received an offer via e-mail from Edwards offering some nice lease rates on some Hyundais. The e-mail also said that if you weren't interested you could send to someone who might be interested and you'd receive a $*** referral. I sent the offer to my son who went to Edwards and leased a ***. I forwarded the e-mail to Edwards showing the e-mail I sent to my son dated before he leased it. They sent a message to my son saying this offer had to be mentioned before leasing the car. It does not mention this anywhere in the e-mail. This was misleading and shouldn't be allowed to occur
Payment of the $*** referral fee
Edwards Auto Group's referral policy is to pay a referral as referrals are discussed during the purchase of the vehicle. Customers are asked numerous times during the purchasing process if they have been referred to our dealership by anyone. The customer mentioned in this case has no statement of a referral in their paperwork. After speaking with the General Manager for Edwards Hyundai, ***, he has agreed to pay the $*** as good will.
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate that Edwards did the right thing and paid the referral but his statement that customers are asked numerous times during the purchasing process if they were referred to Edwards by anyone is misleading. My son said it was never mentioned once in their conversations. Now could it have mentioned on paperwork? That's a possibility, but nothing was asked verbally.
No way I tried to buy a car there but after driving a few and haggling and then the salesman was a jerk I just said enough is enough after 6 hrs
Went there to look a car I seen on their website got there no car tired to sell me a different car saying that car was sold