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Edward's Irrigation Reviews (2)

I received a letter today from the Revdex.com concerning an incident with a sprinkler head from a homeowner in Fishers,IN. I am the office manager for our company, and unfortunately this was my first time hearing about the incident. In speaking with my co-workers about the incident, they stated the flag...

was not put there on that particular day, nor were they the tech who put the flag in that location at all. In speaking with the homeowner I told him I was at fault for having my employee's at his home. The homeowner gave us a call in October 2015 to winterize his system, which we did. During my conversation with this gentleman, I asked him, as I do all of the new homeowners, if he was interested in having a company take care of his system, or was he just simply interested in having the winterization only. I was told at that time he was just wanting winterized for now. I took that mean we should call him next year,  and left him in our system, to be sure to call him next year., which is now (2016). It appears I overlooked putting a note by his account on this years record that it was to be called before serviced, and my service team went to the property to do the job. They did not turn the water on which made it even crazier, but the customer is always right. I choose to call this homeowner to discuss these events, and to apologize for my mistakes. I also wanted to replaced the broken head to make it right with the homeowner, and to do that I did not want to have someone go onto the property without direct permission again. The homeowner did say he seen the guys walk around back, and I agreed with him. He did say his water was not on yet so I suggested that we wait until he decided to have the water to his irrigation system on to replace the head he stated was broke and flagged by my team. I felt it was only doing half of the job if we were unable to ensure the head we was replacing was being done with a good replacement. After the homeowner started his system up for the first time, he was nice enough to call me back to say that the head in question was actually a head next to a pond and did not have a direct effect on his system. My understanding was that this head was not in use at all due to its location being near a pond. He was unsure why our flag was there just as I was but he did state that none of his head were damaged by my team being on his lawn, and there was no need to have a team member stop by to repair anything. All's well that ends well I guess, well except for our company getting a complaint for an unjust reason.   Thanks for all of your help, Problem solved. Have a great day.   Cindy J[redacted] Office Manager Edwards Irrigation Inc. 10665 E. 59Th St. Indianapolis, IN 46236 Office: 317.823.8842 Fax: 317.823.8839 www.edwardsirrigation.com

I received a letter today from the Revdex.com concerning an incident with a sprinkler head from a homeowner in Fishers,IN. I am the office manager for our company, and unfortunately this was my first time hearing about the incident. In speaking with my...

co-workers about the incident, they stated the flag was not put there on that particular day, nor were they the tech who put the flag in that location at all. In speaking with the homeowner I told him I was at fault for having my employee's at his home. The homeowner gave us a call in October 2015 to winterize his system, which we did. During my conversation with this gentleman, I asked him, as I do all of the new homeowners, if he was interested in having a company take care of his system, or was he just simply interested in having the winterization only. I was told at that time he was just wanting winterized for now. I took that mean we should call him next year,  and left him in our system, to be sure to call him next year., which is now (2016). It appears I overlooked putting a note by his account on this years record that it was to be called before serviced, and my service team went to the property to do the job. They did not turn the water on which made it even crazier, but the customer is always right. I choose to call this homeowner to discuss these events, and to apologize for my mistakes. I also wanted to replaced the broken head to make it right with the homeowner, and to do that I did not want to have someone go onto the property without direct permission again. The homeowner did say he seen the guys walk around back, and I agreed with him. He did say his water was not on yet so I suggested that we wait until he decided to have the water to his irrigation system on to replace the head he stated was broke and flagged by my team. I felt it was only doing half of the job if we were unable to ensure the head we was replacing was being done with a good replacement. After the homeowner started his system up for the first time, he was nice enough to call me back to say that the head in question was actually a head next to a pond and did not have a direct effect on his system. My understanding was that this head was not in use at all due to its location being near a pond. He was unsure why our flag was there just as I was but he did state that none of his head were damaged by my team being on his lawn, and there was no need to have a team member stop by to repair anything. All's well that ends well I guess, well except for our company getting a complaint for an unjust reason.   Thanks for all of your help, Problem solved. Have a great day.   Cindy J[redacted] Office Manager Edwards Irrigation Inc. 10665 E. 59Th St. Indianapolis, IN 46236 Office: 317.823.8842 Fax: 317.823.8839 www.edwardsirrigation.com

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