Edwards Motors

October 9, 2017Dear Representative Revdex.com:This letter is in reference to a complaint which was assigned an ID of [redacted] .This customer purchased a vehicle.from us on 3/18/Since she purchased the car, we havedone numerous repairs to itWe even took a battery to her house.On Sept 8,2017, she emailed us stating that when she turned the wheel right there was a loud noise underneathBut when she applied the brakes it stoppedWe told her she can drop the car offHer last email stated she would try for that FridayWe didn't hear back from her until Monday when she called and said she was bringing her car over that dayWe had a loaner car ready for her and she never showed, called or emailed us.On Tuesday Sept 26, she called and said she was in the hospital the week before and wanted to bring her car in that day and wanted a loanerWe were very busy that dayWe told her that she could bring the car in that day but we couldn't give her a loaner because we had nohe available at the timeThen she stated "I want a Floaner now!!!!" She continued to verbally abuse us and then hung up.We at Edwards Motors try our best to accommodate our customersWe offer loaner vehicles when we work on our customers carsWe do this as a courtesy to our customers at no cost to themWe only ask for them to give us a 24-hour notice so that wje can have a loaner vehicle available for themWe never denied or refused to repair this customers carShe on numerous occasions never showed when she said she would.Since receiving your letter on Monday Oct2,2017, we have tried to contact this customer to resolve this issueFinally, on Oct 6,we received an email from her stating that Monday October was best for her because she was off work that dayWe responded that Monday would be fine but to give us a specific time that she would be dropping the car off so we can have a loaner vehicle ready for herAs of Monday morning October 9, we have not gotten a response from this customerWe ask that our customers be respectful to give us some notice as we are a small family business consisting of family members; We try our best to accommodate all our customersWe all have busy schedules but should be respectful of others I The warranty the customer was given is a third-party warranty and can be taken to any garage of their choiceIf she doesn't show on Monday October again, I hope you can see we tried our best to resolve this issue.Sincerely,George E., owner

February 25, 2016Dear Representative Revdex.com:This letter is in reference to a complaint which was assigned an ID of [redacted].This customer came to us originally in Dec. 2015. At the time he just started a job and didn’t have any pay stubs yet so I told him to call us when he was working for a while and...

had several paystubs.In January 2016, this customer notified us that he had several paystubs and that he wanted to try again for a loan. The customer had given us a credit app of his own from [redacted] which is what they based the conditional preapproval on. Please note that we rely on all of the information on the credit application to be true and correct. The information entered on the credit app is what we submit to the finance companies. The contract is not funded until all of the stipulations are met for [redacted] Guidelines. We printed out the contract and the customer signed it and we submitted the deal. The next day we were notified by the lender that there was a glitch in their system and the contract had to be redone. So we apologized to the customer and he willingly came in and signed a new contract.We then received notification from the lender that the deal had been rejected because the customer could not provide year to date paystubs and the amount of income he provided on his credit app did not match the paystubs. I contacted the customer, told him the status of the loan and asked him if he wanted to try again with the correct income and year to date pay stubs and he said to forget the deal and hung up on me.On February 10, 2016 we mailed a check to the customer for $100. And it was cashed on February 16, 2016. We never had any intent on not giving back his deposit. We had a lot of time and effort put into this deal and I sincerely regret any frustrations this customer has towards us and [redacted].Sincerely,George E.Owner

February 25, 2016
Dear Representative Revdex.com:
small; font-family: arial, sans-serif;">This letter is in reference to a complaint which was assigned an ID of [redacted].
This customer came to us originally in Dec. 2015. At the time he just started a job and didn’t have any pay stubs yet so I told him to call us when he was working for a while and had several paystubs.
In January 2016, this customer notified us that he had several paystubs and that he wanted to try again for a loan. The customer had given us a credit app of his own from [redacted] which is what they based the conditional preapproval on. Please note that we rely on all of the information on the credit application to be true and correct. The information entered on the credit app is what we submit to the finance companies.
The contract is not funded until all of the stipulations are met for [redacted] Guidelines. We printed out the contract and the customer signed it and we submitted the deal. The next day we were notified by the lender that there was a glitch in their system and the contract had to be redone. So we apologized to the customer and he willingly came in and signed a new contract.
We then received notification from the lender that the deal had been rejected because the customer could not provide year to date paystubs and the amount of income he provided on his credit app did not match the paystubs. I contacted the customer, told him the status of the loan and asked him if he wanted to try again with the correct income and year to date pay stubs and he said to forget the deal and hung up on me.
On February 10, 2016 we mailed a check to the customer for $100. And it was cashed on February 16, 2016. We never had any intent on not giving back his deposit. We had a lot of time and effort put into this deal and I sincerely regret any frustrations this customer has towards us and [redacted].
Sincerely,
George E.
Owner

October 9, 2017Dear Representative Revdex.com:This letter is in reference to a complaint which was assigned an ID of [redacted].This customer purchased a vehicle.from us on 3/18/17. Since she purchased the car, we havedone numerous repairs to it. We even took a battery to her house.On Sept 8,2017, she...

emailed us stating that when she turned the wheel right there was a loud noise underneath. But when she applied the brakes it stopped. We told her she can drop the car off. Her last email stated she would try for that Friday. We didn't hear back from her until Monday when she called and said she was bringing her car over that day. We had a loaner car ready for her and she never showed, called or emailed us.On Tuesday Sept 26, 2017 she called and said she was in the hospital the week before and wanted to bring her car in that day and wanted a loaner. We were very busy that day. We told her that she could bring the car in that day but we couldn't give her a loaner because we had nohe available at the time. Then she stated "I want a F.... loaner now!!!!" She continued to verbally abuse us and then hung up.We at Edwards Motors try our best to accommodate our customers. We offer loaner vehicles when we work on our customers cars. We do this as a courtesy to our customers at no cost to them. We only ask for them to give us a 24-hour notice so that wje can have a loaner vehicle available for them. We never denied or refused to repair this customers car. She on numerous occasions never showed when she said she would.Since receiving your letter on Monday Oct. 2,2017, we have tried to contact this customer to resolve this issue. Finally, on Oct 6,2017 we received an email from her stating that Monday October 9 was best for her because she was off work that day. We responded that Monday would be fine but to give us a specific time that she would be dropping the car off so we can have a loaner vehicle ready for her. As of Monday morning October 9, we have not gotten a response from this customer. We ask that our customers be respectful to give us some notice as we are a small family business consisting of 3 family members; We try our best to accommodate all our customers. We all have busy schedules but should be respectful of others I The warranty the customer was given is a third-party warranty and can be taken to any garage of their choice. If she doesn't show on Monday October 9 again, I hope you can see we tried our best to resolve this issue.Sincerely,George E., owner