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Edwards Properties and Construction Reviews (5)

I had to fix the ceiling myselfI still have no hot water in the tubI have calledI called again on Friday 8am and they would not come out due to the weatherI want paid for the work I have done and I want a plumber paid for to complete the workGutridge never had the final plumbing inspection done and now the permiy is expired

I am following up on a complaint filed by *** *** complaint ID ***. We received an email referencing this complaint todayThe issues Ms*** referred to in her complaint have been corrected to her satisfactionWe also attended to a few items not relatedPlease let me know if there is any further action required.Thank you,Alan S*** | *** *** ***South Second Street | Newark, Ohio 43055740-349-- office | 740-404-- cellwww.gutridge.comColumbus | Dublin | Newark

Response received via e-mail to Revdex.com: Mr. [redacted] called me and said he had a recall on his 2007 Pontiac G6. When I pulled up his vehicle identification number I informed the customer that his vehicle was not part of a GM recall, but instead was part of an extended component coverage ( see...

attached). I informed Mr. [redacted] that if that particular component should fail it would be covered at no cost for a period of 15 years or 150,000 miles, whichever came first. Mr. [redacted] said that the problem is intermittent and demanded that the part be replaced. I told Mr. [redacted] that we would have to verify the concern when it’s happening to determine the cause, and if it was indeed the part covered under the extended warranty we would replace it per GM guidelines, at no cost to him. I also informed Mr. [redacted] that if we diagnosed the concern and it wasn’t the problem outlined in the extended coverage but another problem with his vehicle there may be a small cost to him. Mr. [redacted] kept insisting that he wanted the recall performed and when he did not get the response he required hung up,  and has not called back. We have not seen the vehicle since 11/12/2014 .Please let me know if you require any more information.                                  ... Randy [redacted]                                   ...              Service Manager                                    �... Valley Buick GMC                                      �... [redacted]                                         ... Apple Valley, MN. 55124                                     �... ###-###-####

I had to fix the ceiling myself. I still have no hot water in the tub. I have called. I called again on Friday 8am and they would not come out due to the weather. I want paid for the work I have done and I want a plumber paid for to complete the work. Gutridge never had the final plumbing inspection done and now the permiy is expired.

Ms. [redacted],We have contacted [redacted], visited the building and have scheduled the repairs for Monday December 11th. We will also be taking care of a few items brought to our attention during our inspection. Repairs may take more than one day for complete drywall ceiling patches.Thank you,[redacted]...

[redacted]

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