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Edwards Remodeling Services

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Edwards Remodeling Services Reviews (1)

Initial Business Response /* (1000, 10, 2016/11/30) */
We at Pro Custom Inctake pride in all our customers repairs and requests.I have tried to contact Mr*** multiple times since he filed this complaint and have yet to hear from himIn regards to this complaint we feel that the repairs
were done correctly and to the highest standards set forth by our companyHe had called the office that Friday evening after picking up his coach and informed us his baggage door locks were inoperativeDuring this call he demanded a technician come immediately to the campground he was staying at to repair them.We informed him that we dont have any mobile service and that in fact all technicians had left for the weekend.I agreed to personally meet him on my weekend off at our facility on Saturday morning at am and diagnose and or repair his baggage lock issue.Upon diagnosing the problem that Saturday morning it was discovered that a fuse in the OSD electrical bay distribution had in fact blownThe circuit fuse that was blown protects many other systems and functions, not only the locksI had explained to the customer at that time the blown fuse could happen for many reasons not just us working on the door locks as it was protecting other functions alsoThis process took apporoximately an hour and a half not three hours as stated.All compartment doors were closed and checked, at that time the customer was informed that there would be no charge for the repair and also given extra fusesHe then departed our facilityUpon returning to work the following week we were informed of this complaintDuring his repairs here he was informed that he had the wrong gas struts on some of his baggage doors, making them hard to close and applying to much pressure to the door latchesAt that time he declined the repairs and informed our body shop manager that he previously has had doors come open while in transitOur warranty states that the coach has to return to our facility for any issues or concerns that may arise after a repair.We encourage our customers to contact us, and Mr*** did not give us that courtesy before filing thius complaint.At this time I feel this complaint is unfoundedOur team of highly skilled professionals here at Pro Custom Inc.make sure that customer service and satisfaction is priority one!!!

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