Edwards Student Housing Management Company ("ESHMC")

The reason it is required for the releaser to take possession of the apartment is for this very situation The releaser does not always move in as plannedThe lease gives the opportunity for the original lease holder to break their lease but with the provision another student moves in and is responsible for the remainder of the lease termThe releaser has the same options and rights as the origlnal lease holder and can cancel in the hour time period per the agreement Both parties signed the release document and agreed to the termsQuarry Trail will put the room back on the available list and will attempt to release the apartment on behalf of this resident and if successful, will return any monies owed for the days the new releaser occupies the apartment that have been paid by the original lease holderThe manager will keep the original lease holder informed as to their progress

While Quarry Trail's offer to find another releaser is helpful, the issue at hand is still not being addressedI understand the specifics of the agreement that our daughter signedAnd, although the hour clause is in the original lease, it was not in the release agreement she signed Again, what hasn't been addressed is that regardless of the documents, our daughter was encouraged to move that day (with the "carrot" that she would not have to pay August rent if she did) She went to great lengths to move out in hours in between a double work shift because she is paying her way through school and it would help her tremendously to not have to pay August rentAdditionally, she was not informed of the possible consequences of moving that day, just the benefits (even as she returned her keys)If she had been informed of the hour clause, she would have waited to be sure the releaser moved in before she moved out The issue at hand is negligenceTo close this file, I would like in writing that collections activity will cease and our daughter's and our credit will not be adversely affected

it does not take into consideration that the leasing manager ENCOURAGED our daughter to move out that same day, not ever mentioning the hour window or that the new renter had to take possession before the transfer lease was finalIf she had known this, she would not have moved so quicklyShe was told that if she moved out that SAME DAY, she would not have to pay August rent.
The office called her TWO DAYS LATER (after she was settled in another property) to tell her that he had withdrawn.
I am claiming negligence on the part of the leasing office for how this was handledWe are not responsible for this lease

The President of the Student Housing division along with the Leasing Manager for Norwich Flats
visited this customer on Saturday to go over all of her maintenance issuesWhile they werethere, they installed a new router for this apartment which should help the internet speed
andreliability for this customerWe have committed to carefully monitoring the internet speed andwill adjust as necessary.The residents that live with the customer appear to have eleven (11) wireless devices in theapartment including three (3) televisionsResidents have been asked to plug their TV'sinto the Ethernet adaptor in each of their rooms to relieve capacity on the wireless network.While in the apartment the customer that sent this letter appeared to be streaming TV, whileworking on her PC and IPhone as wellIt is very difficult for any router to be able tohandle this type of volume for four customers at one timeThe windows are scheduled to be replaced this weekThe counter top is leaning and will beresetThe bedroom door is intentionally designed to act as a cold air return for the furnaceNoadjustment will be made to the doorsThank you again for allowing us to respond to this complaintWe value our customers and aredisappointed when they feel they have no alternative but to ask a third party to interveneWehope we can work with this customer to resolve her issues in a timely and acceptable mannerThank you for allowing us to reply to this customer

Thank you for allowing us to respond to this customer's complaint. We value our reputation and take a
great deal of time ensuring our customers know the terms and conditions of the documents they are
signing. This customer was a renewal resident and signed her renewal lease on 12/12/13...

for the
following year. Her new lease commenced on 8/17/14 and ended on 7/31/15. Apparently, her plans
changed and she was not going to be able to stay at Quarry Trail for the renewal period.
We are aware that students find themselves in situations where they will be unable to fulfill the terms
and conditions of their lease agreements. We make provisions in their lease documents for those times
and they have two options. The first option is to continue to pay the monthly installments until the lease
terms are satisfied. The second is to find a releaser that will sign a new lease through the end of the
original tease term. This customer brought a releaser on August 16th to apply to be her releaser. They
both signed the release agreement and the releaser completed the application and lease signing
process. The lease a releaser signs is the same lease as a new or renewal customer. One of the
conditions of the application process is the applicant has 72 hours to cancel with no penalty. The
claimant was afforded this condition as well. The releaser decided he could not afford to live at Quarry
Trail and opted out of the lease within the 72 hour grace period.
This customer was immediately contacted to let her know that her releaser was unable to move into the
property. I have attached the Release Agreement and it clearly states "Once the new applicant has been
approved, all fees and deposits have been paid, a new Lease has been executed and the new resident
moves-in, my obligations under the Lease agreement will be terminated. " This customer signed that
agreement and unfortunately, her releaser did not move into the community so she remains responsible
for the terms and conditions of the lease agreement.
I hope this helps with the process and answers the questions that have arisen out of this dispute. I have
put a hold on the collection process until a resolution has been identified. If I can be of further help,
piease let me know.

one more email correspondence to be forwarded. 
I'm not sure if they resolved this issue because they were alerted from you, but I did recieve an email stating...

they will send a check out to me tomorrow.

I appreciate Edwards Student Housing Property Management Co. responding to my complaint. I am rejecting this response because although I am aware of their 72 hour policy, my daughter was not informed of this when she signed the release agreement AND turned her keys in. Alternatively, she was ENCOURAGED to move out that day so that she could save August rent. She did sign the agreement, but was not given a copy of it. She moved that day at the urging of the Quarry Trail office. She would have waited if she had known there was a possibility of the lease still being her responsibility. She was contacted 2 days later after moving into another property and informed that the releaser did not move in. It was impossible for her to move back into Quarry Trail.
My complaint is in the way the Quarry Trail office handled this transaction. I believe that they were negligent and that we are not responsible for this lease.

Thank you for the opportunity to respond to this complaint. This customer signed a lease with The
Province at Boulder on August 20, 2014 for move-in on September 1, 2014. It was discussed at lease
signing that the property would not open on time due to construction delays and hotel...

rooms would be
provided if his apartment could not be delivered by his September 1st start date. The application states
that applicants have 72 hours from submission of the signed application to cancel their lease. He did not
cancel within the 72 hours so the lease remains a legal and binding contract.
The Leasing Manager called him on August 27th, prior to his lease commencement date, to make
arrangements for his hotel stay and at that time, he told the Leasing Manager that he did not have a
lease with The Province. She advised him that his lease had not been canceled and was still a legal and
binding contract. She advised him that if he no longer wished to live at The Province, the lease had a
provision for this situation and he had the right to re-lease his unit to another qualified student. He also
told her that he had government orders that would allow him to get out of his lease. The Leasing
Manager told him to send her the orders for review. She advised him at that time that we comply with
the Soldiers and Sailors Act and are happy to do so. As of this date, he has not sent the orders to The
Province.
If we receive the orders, we will be happy to cancel his lease within the guidelines set forth by the
United States military. He can also release his apartment to another qualified student. We will be glad to
help him if we can.
I hope this answers this complaint. Our reputation is valuable and we strive to resolve issues in an
amiable manner. If I can be of further help in this matter, please let me know.
Sincerely,
[redacted]
Communications Manager

The reason it is required for the releaser to take possession of the apartment is for this very situation.
The releaser does not always move in as planned. The lease gives the opportunity for the original lease
holder to break their lease but with the provision another student moves in and is responsible for the
remainder of the lease term. The releaser has the same options and rights as the origlnal lease holder
and can cancel in the 72 hour time period per the agreement.
Both parties signed the release document and agreed to the terms. Quarry Trail will put the room back
on the available list and will attempt to release the apartment on behalf of this resident and if
successful, will return any monies owed for the days the new releaser occupies the apartment that have
been paid by the original lease holder. The manager will keep the original lease holder informed as to
their progress.

While Quarry Trail's offer to find another releaser is helpful, the issue at hand is still not being addressed. I understand the specifics of the agreement that our daughter signed. And, although the 72 hour clause is in the original lease, it was not in the release agreement she signed.
Again, what hasn't been addressed is that regardless of the documents, our daughter was encouraged to move that day (with the "carrot" that she would not have to pay August rent if she did).  She went to great lengths to move out in 2 hours in between a double work shift because she is paying her way through school and it would help her tremendously to not have to pay August rent. Additionally, she was not informed of the possible consequences of moving that day, just the benefits (even as she returned her keys). If she had been informed of the 72 hour clause, she would have waited to be sure the releaser moved in before she moved out.
The issue at hand is negligence. To close this file, I would like in writing that collections activity will cease and our daughter's and our credit will not be adversely affected.