Edward's Travel Reviews (%countItem)
Edward's Travel Rating
Address: 3972 Holland Rd # 107, Virginia Beach, Virginia, United States, 23452-2848
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Address: 3972 Holland Rd # 107, Virginia Beach, Virginia, United States, 23452-2848
Phone: |
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Add contact information for Edward's Travel
I asked he agent to transfer my group booking and deposits paid by guest to carnival cruise line. He has not responded to my request for transfer.
Mr., was the travel agent for my group booking, sail date October 8, 2018. On March 17th I began receiving complaints from my guest, in reference to their initial contact with Mr.. I had several guest who decided not to travel, after they had spoken with Mr. because they felt a sense of un-certainty about him. Overall every guest that spoke with him, later contacted me either by phone, text, or left a voice message expressing their uncertainty with him as a travel agent.
In an effort to attempt to resolve their concerns I contacted Mr.. I thought we had reached an understanding, however on March 23, 2018 I received a call from another guest who informed me she had called Mr. and she wasn't happy with him either.
It was a this time I made the decision that I would need to discontinue any further business with Edwards Travel Agency. I conveyed this information to Mr. and he seemed as though he was not happy about my decision. I asked him not to act as agent on my behalf and to not collect any further deposits from my guest.
I am a Registered Nurse and I work along side of Mr. wife everyday. She is a great person and therefore I trusted her husband would provide me with excellent service. However, that was not the case.
Unfortunately, I ignored my guest concerns because, I knew Mr. wife and I ensured my guest it was ok to may their initial deposits based on our working relationship and my trust in her.
Sadly, it was a tremendous mistake on my behalf and now I am only trying to be an advocate for my guest by attempting to salvage their trip and deposit by asking him to release all bookings under my group to Carnival Cruise Line.
Their was not contract established between Mr. and I. Therefore, I think it would be excellent customer service if he would simply release all bookings to the cruise lines.
I would like for Mr. to transfer all bookings to include the deposits over to Carnival Cruise Line. By transferring this information my guest and I can pursue our travel arrangements with the cruiseline.
Contact Name and Title: Edward *** President
Contact Phone: XXXXXXXXXX
Contact Email: ***@aol.com
*** requested me to look for their cruise since Jan 2018 and after lot of verbal proposals she was able to choose one specific sailing for Carnival Sensation for Oct 8,2018 from Miami for group of her families. We blocked group last Jan 23, 2018 and explained to her about deposit *** on or before Mar 24, 2018 then additional deposit till final payment. When we arrived from 5 weeks vacation Mar 11,2018 and she fully aware then she started to make bookings and inquiries trying to catch up deadline Mar 24, 2018. All of her relatives who called were satisfied with all inquiries about the cruise and paid the required deposits.I was able to get deposits for 5 Cabins fully satisfied with all services I offered them in the phone. Ms. *** even promised that she will pay all the required deposit by March 24 just to hold all cabins that we book since Jan 23, 2018. Since the deadline of deposit is pass and some were cancel and now she requested Carnival to transfer to them the booking we made last Jan 23, 2018. I told Carnival and her to pay Professional service fee of *** per Cabin for 5 cabins so we can do all paperworks for the transfer. On March 27,2018 after she called Carnival Cruise Lines , she requested to transfer and we didnot receive any payment either cash, check or credit card. All communications to Ms *** either emails were in our file. Finally on March 29,2018 she paid cash to my wife Professional fee and we emailed the release letter to Carnival Cruise Lines. All allegations of Ms *** that all people calling us are complaining is not true. Her conversations with those people is not being informed to our office and whatever she emailed to them we are not informed. She asked my wife who she works in same Hospital to ask me to look for their cruise for her 50th Birthday and I did all what she asked for, For more than 28 years in travel industry with offices in other state family business, we always treat our repeated customers same as we treat ourself booking our own vacation.
Whatever Ms. *** requested in our Store Front office here in Virginia Beach was all fulfilled in a professional manners. Hope that this complaint will be satifactorily serve both parties in a manner it should be.
We are always here to served the community in professional was according to Travel Industry Ethics.
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. response is in-accurate. On 1/25/2018, I asked my co-worker to ask her husband, who is a travel agent to provide me the rates for a group cruise (50th Birthday Celebration). I provided her with info for my husband & I. Mr. sent me an email with the rates and a flyer. After speaking with my husband, I contacted Mr. on Feb 1st and told him we were interested in moving forward. I proceeded by sending the flyer out to my guest, which included the itinerary, cost per cabin type & it also indicated a *** deposit due on March 24, 2018. I didn't receive any further information & no contract from Mr.. I trusted him because I work with his wife & I know here to be honest & trustworthy. Mr. informed me he would be traveling out of the country and I would need to pay a deposit to book for my husband & I before he departed. I paid ***
Mr. was on vacation for approximately 5-6 weeks. My guest & I were unable to contact him during this time. When he returned In March 2018, I called him and asked if it would be ok for my guest to begin to call him, he replied yes.
My guest began to contact Mr. and immediately after speaking to him they would call or txt me to complain about how uncomfortable they felt after speaking with him. They also complained because instead of the $50 deposit per person he was asking for *** A few family members had informed me they were not going to attend because of how uncomfortable they felt with him as a travel agent. I asked my guest to give me some time to speak to him & I would call them back. I immediately called him to ask about the additional *** per person & he explained *** would ensure each guest would receive a cabin assignment, however *** deposit would be accepted without room assignments & cabin assignments would be given only upon receipt of *** I asked why hadn't he provided me with the information during our initial conversation & also include this pertinent information on the flyer so that guest could make an informed decision based on information & be prepared to pay the *** Unfortunately he did not apologize for the inconvenience he caused my guest. So I suggested he collect the *** as stated on the flyer & I would pay the difference on the date due. Mr. agreed. I then sent a txt message to 60 invited guest and I apologized to anyone who may have felt uncomfortable after speaking to Mr. I explained that I worked with his wife everyday and that his travel agency was legitimate. I further explained to them about the discrepancy in the deposit. I also explained he would accept the *** deposit. I thought I had resolved the financial matter with Mr. and provided my guest with the reassurance they required to continue to work with him. Unfortunately, within that week I continued to receive calls ' txt messages from guest who just weren't happy with him.
My sister in-law txt me saying that Mr. informed her that In addition to the $50 deposit he told her he would need the remaining *** per person by April 1st, which would be due in less than 1 week. Once again this was not information disclosed to me or my guest furthermore I had just spoken to him about paying the difference, so I couldn't understand why he was continuing to aggressively pursue my guest for the *** when I had just spoken with him & he was receptive to me paying any outstanding balance at the end of his business day on March 24th. Especially because he hadn't included the info on the flyer. I began to feel like he was un-professional & perhaps my guest negative perception of him were pretty accurate & that perhaps I was simply trying to overlook it because I work with his wife & therefore I was trying to do whatever I could to just make it work for everyone. I txt Mr. to discuss my concerns and he replied that perhaps I should just give my guest information so he wouldn't have to speak with them. I replied " how can I possibly provide any information when you haven't given me any information". I told Mr. I'm a Registred Nurse, I'm not a travel agent, which is the reason why I reached out to you to manage my group booking". While I was talking to him my 70 yr old Aunt txt me to tell me she wouldn't be going on the cruise because she had spoken to him and the she was didn't feel comfortable with him. It was at that moment I decided I had to stop any further attempts to work with Mr.. I realized I had to be an advocate for my family and make a decision in their best interest. I informed him I wanted to stop any further travel arrangements with him. I asked him not to collect any further payments. Mr. immediately informed me all deposits were non-refundable. I asked him where is that stated in writing & he continued to reiterate deposits were non-refundable. He put forth no effort in trying to resolve the concerns of my guest. I said to him we have no contracts & nor have you provided me with any policies in writing or verbally until that moment.
After speaking with Mr. I called Carnival cruise line to explain my situation and to determine whether or not there were any options for me to save the cruise & prevent my guest from loosing their deposits. The agent suggested I contact Mr. and ask him to transfer my group booking over to Carnival to manage.
I sent Mr. two request to transfer my booking to Carnival. He responded to the second request by stating he would only transfer the booking once I pay him *** I immediately called him to ask him to clarify his demand for *** Mr. stated he was charging me *** professional fees for each booking; which he made a total of 4 bookings and he provided my sister in law with a rate for a balcony cabin, which he decided to consider it as a booking also, even though she didn't pay a deposit for the cabin. Again Mr. at no time discussed any professional fees with me at any time during our conversations via email txt, or by phone until I requested a transfer. I believe he is simply seeking compensation for the mere inconvience he has caused my husband & I and our family.
I paid *** cash to Mrs. and I have a receipt which she signed. I received a txt msg from Mr. that he had sent the information to Carnival, however I followed up with Carnival & I was informed they have not received any information from Mr. and my group booking remains under his travel agency.
I would like for Mr. to take the effort to ensure my group booking is transferred. I would also like for him to refund my *** which he wrongly demanded as ransom payment in order to transfer the group booking.
In addition, I saved the emails and txt messages sent by my guest who provided me with negative feedback after they had spoken with Mr..
Mrs.
Ms. *** response is in-accurate. Before Jan 23,2018 she talked to my wife where she work in the hospital to look for her planned cruise vacation and we blocked group on Jan 23,2018 as shown in the group contract given by Carnival Cruise Line.After that, she requested flyer for her to send to her family which I did with restrictions as noted.She paid the required deposit to secure her cabin and at that time promo for *** deposit. Since we blocked group Jan 23,2018 Carnival wants *** per cabin for all blocked cabins by March 24,2018 which is the 30 days after reservation just to hold the group booking of 8 cabins but no Cabin assigned, except when there is a special promo. Even before she talked to my wife , Ms. knows we're going for 5 weeks cruise vacation with our groups and she knows our office are always open and she even called me after office hours. There were no calls to inquire about their trip in our office but other groups called our office to book and inquire but not anyone from her group.
When we arrived Mar 11,2018 and she knows all about this schedule she called me to inquire about the full deposit of 8 cabins needed by March 24,2018 after 30 days of booking the group. Ms. even told me that she will pay all the required deposit on March 24,2018 for *** per cabin total of 8 Cabins blocked. All people maybe 4 or 5 of her family called me and ask some questions especially the deposit requirements, and all of them were satisfied with my answers so they paid all deposits. Only 5 cabins were booked including her and they don't have any complains. Carnival regulations that you pay deposit of *** per person 48 hours after reserving your Cabin number. They all agreed on those requirements so they gave me their credit cards and Carnival charge accordingly. She was trying to fill up 8 cabins in her group so she call avail ONE FREE PERSON for her but it seems that she cannot convince other members of her family whatever reasons and it's not our Agencies fault. After March 24, 2018 which Carnival supposed to release all unpaid deposit, Ms. called Carnival to release group booking we made to them, she didn't tell us about her plan , instead Carnival sent me a copy of their email to her about requirements of releasing any records. Once I received the email from Carnival, I told them that I will respond to client required professional fee to do such transactions. I emailed Ms. to pay our professional fee in doing such to Carnival. I emailed her all documents needed and not until March 29,2018 she was able to fulfill our requirements then we email. fax and copy furnisher her my letter of released to Carnival Cruise Line. Carnival Cruise Line never called us back or sent an email hoping that all has been processed in accordance with their rule.
Yesterday April 9. 2018 Ms *** sent me an email regarding follow up of her request then I called Carnival and they told me her request has been received ***'s Travel agency did their part in a professional manner. Today Carnival email her and copy furnished us that it was transferred already.
We did our job as per our clients request and we serve our customers according to vendors rules and this complaint has been serve accordingly.
We are always here to give our professional services anytime.
Thank you