Edwardsville/Glen Carbon Mini Storage

I have enclosed the contract in its entirety.  We disagree with the claim that we are at fault for their loss.The contract clearly states (10.) Owner is not engaged in the business of storing goods for hire, but is merely a landlord renting a storage unit.  Consequently, no supervision of...

control will be exercised over Tenant, and Tenant must take whatever steps deemed necessary to safeguard items stored in the unit.When [redacted] signed the contract, 11/10/14, we had never had a break in within the building where they had a storage unit.  After we were notified by a tenant that they had been broken into, we called all the tenants in the same building.  We also contacted 2 security camera companies, (we currently have 10 cameras on premises) and tried to get cameras installed as soon as possible.  When we found out the installation would take some time, we purchased a security camera system from [redacted].  It was installed immediately.No known break ins have happened since that time. We have always had a secure gate, that requires a 4 digit personal code to gain access to the property.Sincerely,[redacted]Edwardsville/Glen Carbon Mini-Storage