Complaint: [redacted] I am rejecting this response because: The business ignored the main substance of the complaint, that they falsely advertise one price and disguise their real prices by charging a $per ticket "fee" while providing nothing of comparable value in return for that additional unwarranted price hike Sincerely, Peter [redacted]
Complaint: I am rejecting this response because: This is the same response given to the numerous people who have had complaints such as mine It is a clicheYou just reworded to suit my circumstances I was unknowingly redirected to your site from the venue's site You are aware this happens because of the trail of complaints about this exact same thing I was ordering two tickets before the tickets went on sale to the public because I was notified as a fan of the performer Why would I order tickets from a "business" that buys the tickets from somewhere else and resales with extravagant fees when there was a plethora of tickets available??? I thought I was ordering from the venue - and you know that many customers think that because of the complaints I would NEVER, EVER order tickets for almost a thousand dollars for any performer!!!! I tried to contact you within minutes but was unable to talk to a real person I am sure that not being able to talk to a real person upon calling your number is intentional because of your dubious business It is so obvious that I made a mistake You are extremely unforgiving and have no ethics You have duped many people out of their hard earned money and keep getting away with it! Sincerely, [redacted] Saylor
Complaint: [redacted] I am rejecting this response because: I can tell by this form response that this complaint happens frequently, and the seller has done everything they can to make a sale without any accountability to the buyer I see much of what the response says is true, but still believe that using the venue name in the ticketoffice link is unethical, and I don't believe there was any note about 'obstructed view' until the sale was final, despite the sellers claim to the contrary Sincerely, Bryan [redacted]
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.” We have no affiliation with the primary market and operate a unique and independent website.We monitor all communication with customers to ensure quality service is being providedAlthough our customer has indicated that this order was placed over the phone and they spoke with a number of representatives, our records verify that this order was placed online and our customer has not contacted us directly to discuss this orderWhen on our site, our customer selected the event and listing in Section: Row: that they were interested in and continued to the checkout pageThe top of the ticket listing and checkout page notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price was displayed in boldBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplaceI agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy.On 11/8/the tickets which our customer selected, in Section: Row: 20, were delivered immediately after the purchase was placedAs all order details including the nature of their purchase, the prices being in US Dollars, and “all sales are final” were sufficiently disclosed to our customer prior to placing their order, we consider this matter closedIf our customer has additional concerns, we welcome them to contact us directly to provide assistance.Regards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Once our customer selected the event they were interested in, Something Rotten, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.It should be noted that prior to receiving this claim, Ms [redacted] was not in contact with us to discuss her orderTicket Offices maintains that all order details were sufficiently displayed prior to Ms [redacted] placing her orderIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department; at this time, we consider this matter closed.Regards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Once our customer selected the event they were interested in, Trackside Music Festival - Day Pass, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After our customer selected the ticket listing they desired, they were directed to the checkout page where this information is further reiterated at the top of the pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold textThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplaceI agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll tickets on our site are priced by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer placed their order on 12/12/and immediately received their valid tickets prior to their event on 6/20/We maintain that all order details were sufficiently displayed prior to placing their order; nevertheless, we reached out to our customer to provide a courtesy resolutionThis resolution was detailed via email and a voicemailAs such, we consider this matter resolved, if our customer has any additional concerns, we encourage them to contact our customer service department.Regards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”After our customer selected the event they were interested in, Magic of Christmas, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After our customer selected the ticket listing they desired which was classified as Zone Seating, they were directed to the checkout page where this information is further reiterated at the top of the pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketAlthough our customer has indicated that they were not notified that the listing was Zone Seating until after purchase, this was initially disclosed on the ticket listing page and reiterated on the checkout pageThis information clarifies that for Zone Seating listings, customers will receive tickets within the listed sectionOur customer was prompted to provide an email address and select a delivery methodA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold textThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplaceI agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandThis fact is stated throughout the purchase processSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy; a standard throughout the industry and agreed upon by our customer during checkout.In addition to this current claim, our customer has filed a dispute with their credit card company regarding this orderWe are unable to assist further on this matter while this dispute remains open due to the nature of the dispute processWe encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcomeAs it currently stands, we consider this matter closed.Regards,Ticket Offices
Thank you for your responseThough Ms [redacted] continues to press forward with this matter, Ticket Offices maintains the transparency of our checkout process allows all customers to review their order details, including pricing information, prior to checkout.As we have previously clarified, our customer navigated to the checkout screen that displayed an itemized breakdown of all pricing details, including the price per ticket, service and delivery fees, and the total charge of $in bold textAt no point was Ms [redacted] given an alternate order totalMs [redacted] then agreed to our sales terms and conditions by selecting a check box and a “Review Order” buttonHer order was successfully confirmed and she received her valid tickets via email immediatelyAs we have adequately addressed all of her concerns, we consider this matter closedMs [redacted] is welcome to contact a member of our customer service team via telephone if she has any further concerns.Regards,Ticket Offices
Thank you for your responseThough Ms [redacted] continues to press forward with this matter, Ticket Offices maintains that all necessary seating arrangements and prices were thoroughly discussed with our customer prior to checkoutAs we have previously clarified, Ms [redacted] and our sales agent simple discussed seating arrangements based on the available inventory we have for sale on our websiteSince we have no affiliation with any primary market or venue, we can only speak on the inventory sellers have listed on our siteAdditionally, our website does not look like or have any relation with [redacted] as our customer has statedWe have a distinct and unique design while clearly notating that we are a resale marketplace by stating the following directly on our website, "We are a resale marketplace, not the box office or venueTicket prices may exceed face value." Ms [redacted] acknowledged her agreement to the seating selection and received the exact tickets she orderedOur customer verbally agreed to the final charge, which included all ticket prices and fees, prior to her order being placedAs we have adequately addressed all of our customer's concerns, we consider this matter closedMs [redacted] is more than welcome to contact a member of our customer service department if she has any further questionsRegards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersAlthough our customer has indicated that they believed we were affiliated with the venue, directly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Once our customer selected the event they were interested in for The [redacted] on 1/26/2018, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressedRegards,Ticket Offices
Complaint: [redacted] I am rejecting this response because: I believe this business is using the above mentioned excuses to rob and steal from innocent people who do not realize just how much they are being cheated out ofThe customer has no idea how much the ticket originally cost to compare it to how much they are actually charged when purchasingThere is no cross reference or comparisonThe customer is lead to believe that they are receiving an equivalent item for an equivalent price Sincerely, Ruth [redacted]
Complaint: [redacted] I am rejecting this response because:Of the complaints I read on the Revdex.com website where Ticketoffices.com is mistaken for the direct venue itselfI was directed to Ticketoffices.com when searching for the [redacted] and thought I was purchasing a ticket from the [redacted] itselfAlso, no sympathy whatsoever from Ticketoffices.com that my cousin was dying and that's why I flew back earlyI was told by [redacted] if I had purchased the ticket through them (which I thought I was) that they would reimburse meThere is also no way to find out anything about this company on the Internet (I'm a journalist and believe me, I tried)Very weirdBy the way, my cousin died a few days agoAre you happy now? Sincerely, [redacted]
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersAlthough our customer has indicated that we present ourselves as the official venue, this is inaccurateOur customer visited our site, www.ticketoffices.comOnce our customer selected their event, directly on the event listing page it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Once our customer selected the event they were interested in, [redacted] on 6/6/2017, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that once an order is placed, we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer expressed concerns regarding the validity of their tickets to which we would like to provide clarificationEvery order placed with Ticket Offices is protected by our 100% Money Back GuaranteeThis guarantee ensures that tickets will be valid and authentic and delivered prior to the event.Our customer’s valid tickets are currently being delivered and are scheduled to be delivered by 5/5/2017, prior to our customer’s event on 6/16/Additionally, we discussed this matter with our customer via email on 5/4/We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed Regards,Ticket Offices
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for providing this responseAlthough our customer continues to press forward, we maintain that our unique and independent site thoroughly notifies customers of the nature of their purchaseAs we previously clarified, the top of every event listing and ticket listing page clarifies thisThis fact also reiterated at the top of the checkout page, below the itemized order breakdown, and agreed to by the customer that they acknowledge the site is a resale marketplaceAs all this information was presented to, and agreed upon, by our customer and their valid tickets were delivered on 11/6/prior to their event on 7/13/2018, we consider this matter closedIf our customer has additional questions, we encourage them to contact us directly to assist.Regards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersAlthough our customer has indicated they believed they were purchasing from the venue, directly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Once our customer selected the event they were interested in, Dua Lipa, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, "I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplaceI agree to and accept the refund policy." Customers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandThis information is reiterated throughout the checkout processSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry and agreed to at checkoutIn regards to the validity of our customer's tickets, each order is protected by our 100% Guarantee which ensures tickets will be valid and delivered prior to the customer's event.This is the first we are learning of our customer's concerns as they have not contacted usOur customer placed their order on 9/15/and immediately received their valid tickets for their event on 11/30/As all order details were sufficiently displayed prior to placing their order, we consider this matter closedIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Once our customer selected the event they were interested in, [redacted] ***- Manchester City FC vs [redacted] **, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Ticket Offices
Complaint: [redacted] I am rejecting this response because: the tickets are very far from the stageI explained to the representative that J wanted a good seat with a budget of per ticket he said the row was in the middle 2nd floor the seats are all the way in the back of the arena so when not sell me cheaper seatsI am very dissatisfiedThese seats were which included a bunch of fees that I was not told aboutIt really isn't fair to a customer that goes in a web search to be scammed by these companies that look just like [redacted] I see many other people have complaints with them because they look as [redacted] Sincerely, [redacted] ***
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are typically unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryThat being said, cardholder security is of the utmost importance to us as Ticket OfficesAs such, an entire department is dedicated to ensuring all orders placed on our site are authorized by the cardholderWe received this referenced order on 10/30/2017; confident it was authorized, the order was confirmed and their valid tickets were delivered immediately prior to the event on 11/3/Our customer first contacted us on 12/12/regarding this matter at which time we provided clarification and addressed their concerns In addition to this current claim, we received a dispute from their financial institutionWe addressed this, and the dispute was ultimately ruled in our favorIf our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filedAt this time, as we have sufficiently addressed their concerns, we consider this matter closed.Regards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Our website is completely user-driven, meaning all order details are either selected or input directly by customersOnce our customer selected the event they were interested in, Disney on Ice: Dare to Dream, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After our customer selected the ticket listing they desired, they were directed to the checkout page where this information is further reiterated at the top of the pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $1,was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplaceI agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their orderIn addition to this current claim, our customer has filed a dispute with their PayPal account regarding this orderWe are unable to provide a resolution to this matter while this dispute remains open due to the nature of the dispute processWe encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcomeAs it currently stands, we consider this matter closed.Regards,Ticket Offices
Complaint: [redacted] I am rejecting this response because: The business ignored the main substance of the complaint, that they falsely advertise one price and disguise their real prices by charging a $per ticket "fee" while providing nothing of comparable value in return for that additional unwarranted price hike Sincerely, Peter [redacted]
Complaint: I am rejecting this response because: This is the same response given to the numerous people who have had complaints such as mine It is a clicheYou just reworded to suit my circumstances I was unknowingly redirected to your site from the venue's site You are aware this happens because of the trail of complaints about this exact same thing I was ordering two tickets before the tickets went on sale to the public because I was notified as a fan of the performer Why would I order tickets from a "business" that buys the tickets from somewhere else and resales with extravagant fees when there was a plethora of tickets available??? I thought I was ordering from the venue - and you know that many customers think that because of the complaints I would NEVER, EVER order tickets for almost a thousand dollars for any performer!!!! I tried to contact you within minutes but was unable to talk to a real person I am sure that not being able to talk to a real person upon calling your number is intentional because of your dubious business It is so obvious that I made a mistake You are extremely unforgiving and have no ethics You have duped many people out of their hard earned money and keep getting away with it! Sincerely, [redacted] Saylor
Complaint: [redacted] I am rejecting this response because: I can tell by this form response that this complaint happens frequently, and the seller has done everything they can to make a sale without any accountability to the buyer I see much of what the response says is true, but still believe that using the venue name in the ticketoffice link is unethical, and I don't believe there was any note about 'obstructed view' until the sale was final, despite the sellers claim to the contrary Sincerely, Bryan [redacted]
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.” We have no affiliation with the primary market and operate a unique and independent website.We monitor all communication with customers to ensure quality service is being providedAlthough our customer has indicated that this order was placed over the phone and they spoke with a number of representatives, our records verify that this order was placed online and our customer has not contacted us directly to discuss this orderWhen on our site, our customer selected the event and listing in Section: Row: that they were interested in and continued to the checkout pageThe top of the ticket listing and checkout page notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price was displayed in boldBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplaceI agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy.On 11/8/the tickets which our customer selected, in Section: Row: 20, were delivered immediately after the purchase was placedAs all order details including the nature of their purchase, the prices being in US Dollars, and “all sales are final” were sufficiently disclosed to our customer prior to placing their order, we consider this matter closedIf our customer has additional concerns, we welcome them to contact us directly to provide assistance.Regards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Once our customer selected the event they were interested in, Something Rotten, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.It should be noted that prior to receiving this claim, Ms [redacted] was not in contact with us to discuss her orderTicket Offices maintains that all order details were sufficiently displayed prior to Ms [redacted] placing her orderIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department; at this time, we consider this matter closed.Regards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Once our customer selected the event they were interested in, Trackside Music Festival - Day Pass, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After our customer selected the ticket listing they desired, they were directed to the checkout page where this information is further reiterated at the top of the pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold textThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplaceI agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll tickets on our site are priced by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer placed their order on 12/12/and immediately received their valid tickets prior to their event on 6/20/We maintain that all order details were sufficiently displayed prior to placing their order; nevertheless, we reached out to our customer to provide a courtesy resolutionThis resolution was detailed via email and a voicemailAs such, we consider this matter resolved, if our customer has any additional concerns, we encourage them to contact our customer service department.Regards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”After our customer selected the event they were interested in, Magic of Christmas, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After our customer selected the ticket listing they desired which was classified as Zone Seating, they were directed to the checkout page where this information is further reiterated at the top of the pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketAlthough our customer has indicated that they were not notified that the listing was Zone Seating until after purchase, this was initially disclosed on the ticket listing page and reiterated on the checkout pageThis information clarifies that for Zone Seating listings, customers will receive tickets within the listed sectionOur customer was prompted to provide an email address and select a delivery methodA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold textThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplaceI agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandThis fact is stated throughout the purchase processSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy; a standard throughout the industry and agreed upon by our customer during checkout.In addition to this current claim, our customer has filed a dispute with their credit card company regarding this orderWe are unable to assist further on this matter while this dispute remains open due to the nature of the dispute processWe encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcomeAs it currently stands, we consider this matter closed.Regards,Ticket Offices
Thank you for your responseThough Ms [redacted] continues to press forward with this matter, Ticket Offices maintains the transparency of our checkout process allows all customers to review their order details, including pricing information, prior to checkout.As we have previously clarified, our customer navigated to the checkout screen that displayed an itemized breakdown of all pricing details, including the price per ticket, service and delivery fees, and the total charge of $in bold textAt no point was Ms [redacted] given an alternate order totalMs [redacted] then agreed to our sales terms and conditions by selecting a check box and a “Review Order” buttonHer order was successfully confirmed and she received her valid tickets via email immediatelyAs we have adequately addressed all of her concerns, we consider this matter closedMs [redacted] is welcome to contact a member of our customer service team via telephone if she has any further concerns.Regards,Ticket Offices
Thank you for your responseThough Ms [redacted] continues to press forward with this matter, Ticket Offices maintains that all necessary seating arrangements and prices were thoroughly discussed with our customer prior to checkoutAs we have previously clarified, Ms [redacted] and our sales agent simple discussed seating arrangements based on the available inventory we have for sale on our websiteSince we have no affiliation with any primary market or venue, we can only speak on the inventory sellers have listed on our siteAdditionally, our website does not look like or have any relation with [redacted] as our customer has statedWe have a distinct and unique design while clearly notating that we are a resale marketplace by stating the following directly on our website, "We are a resale marketplace, not the box office or venueTicket prices may exceed face value." Ms [redacted] acknowledged her agreement to the seating selection and received the exact tickets she orderedOur customer verbally agreed to the final charge, which included all ticket prices and fees, prior to her order being placedAs we have adequately addressed all of our customer's concerns, we consider this matter closedMs [redacted] is more than welcome to contact a member of our customer service department if she has any further questionsRegards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersAlthough our customer has indicated that they believed we were affiliated with the venue, directly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Once our customer selected the event they were interested in for The [redacted] on 1/26/2018, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressedRegards,Ticket Offices
Complaint: [redacted] I am rejecting this response because: I believe this business is using the above mentioned excuses to rob and steal from innocent people who do not realize just how much they are being cheated out ofThe customer has no idea how much the ticket originally cost to compare it to how much they are actually charged when purchasingThere is no cross reference or comparisonThe customer is lead to believe that they are receiving an equivalent item for an equivalent price Sincerely, Ruth [redacted]
Complaint: [redacted] I am rejecting this response because:Of the complaints I read on the Revdex.com website where Ticketoffices.com is mistaken for the direct venue itselfI was directed to Ticketoffices.com when searching for the [redacted] and thought I was purchasing a ticket from the [redacted] itselfAlso, no sympathy whatsoever from Ticketoffices.com that my cousin was dying and that's why I flew back earlyI was told by [redacted] if I had purchased the ticket through them (which I thought I was) that they would reimburse meThere is also no way to find out anything about this company on the Internet (I'm a journalist and believe me, I tried)Very weirdBy the way, my cousin died a few days agoAre you happy now? Sincerely, [redacted]
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersAlthough our customer has indicated that we present ourselves as the official venue, this is inaccurateOur customer visited our site, www.ticketoffices.comOnce our customer selected their event, directly on the event listing page it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Once our customer selected the event they were interested in, [redacted] on 6/6/2017, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that once an order is placed, we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer expressed concerns regarding the validity of their tickets to which we would like to provide clarificationEvery order placed with Ticket Offices is protected by our 100% Money Back GuaranteeThis guarantee ensures that tickets will be valid and authentic and delivered prior to the event.Our customer’s valid tickets are currently being delivered and are scheduled to be delivered by 5/5/2017, prior to our customer’s event on 6/16/Additionally, we discussed this matter with our customer via email on 5/4/We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed Regards,Ticket Offices
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for providing this responseAlthough our customer continues to press forward, we maintain that our unique and independent site thoroughly notifies customers of the nature of their purchaseAs we previously clarified, the top of every event listing and ticket listing page clarifies thisThis fact also reiterated at the top of the checkout page, below the itemized order breakdown, and agreed to by the customer that they acknowledge the site is a resale marketplaceAs all this information was presented to, and agreed upon, by our customer and their valid tickets were delivered on 11/6/prior to their event on 7/13/2018, we consider this matter closedIf our customer has additional questions, we encourage them to contact us directly to assist.Regards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersAlthough our customer has indicated they believed they were purchasing from the venue, directly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Once our customer selected the event they were interested in, Dua Lipa, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, "I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplaceI agree to and accept the refund policy." Customers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandThis information is reiterated throughout the checkout processSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry and agreed to at checkoutIn regards to the validity of our customer's tickets, each order is protected by our 100% Guarantee which ensures tickets will be valid and delivered prior to the customer's event.This is the first we are learning of our customer's concerns as they have not contacted usOur customer placed their order on 9/15/and immediately received their valid tickets for their event on 11/30/As all order details were sufficiently displayed prior to placing their order, we consider this matter closedIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Once our customer selected the event they were interested in, [redacted] ***- Manchester City FC vs [redacted] **, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Ticket Offices
Complaint: [redacted] I am rejecting this response because: the tickets are very far from the stageI explained to the representative that J wanted a good seat with a budget of per ticket he said the row was in the middle 2nd floor the seats are all the way in the back of the arena so when not sell me cheaper seatsI am very dissatisfiedThese seats were which included a bunch of fees that I was not told aboutIt really isn't fair to a customer that goes in a web search to be scammed by these companies that look just like [redacted] I see many other people have complaints with them because they look as [redacted] Sincerely, [redacted] ***
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are typically unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryThat being said, cardholder security is of the utmost importance to us as Ticket OfficesAs such, an entire department is dedicated to ensuring all orders placed on our site are authorized by the cardholderWe received this referenced order on 10/30/2017; confident it was authorized, the order was confirmed and their valid tickets were delivered immediately prior to the event on 11/3/Our customer first contacted us on 12/12/regarding this matter at which time we provided clarification and addressed their concerns In addition to this current claim, we received a dispute from their financial institutionWe addressed this, and the dispute was ultimately ruled in our favorIf our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filedAt this time, as we have sufficiently addressed their concerns, we consider this matter closed.Regards,Ticket Offices
Thank you for reaching out to usAt Ticket Offices, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not the box office or venueTicket prices may exceed face value.”Our website is completely user-driven, meaning all order details are either selected or input directly by customersOnce our customer selected the event they were interested in, Disney on Ice: Dare to Dream, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” After our customer selected the ticket listing they desired, they were directed to the checkout page where this information is further reiterated at the top of the pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $1,was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplaceTicket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplaceI agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their orderIn addition to this current claim, our customer has filed a dispute with their PayPal account regarding this orderWe are unable to provide a resolution to this matter while this dispute remains open due to the nature of the dispute processWe encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcomeAs it currently stands, we consider this matter closed.Regards,Ticket Offices