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Edwood Development Company

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Edwood Development Company Reviews (11)

On Tue, Nov 22, at 2:PM, [redacted] [redacted] > wrote:Patty, thank you for your reply regarding my complaint with Coit Carpeting, [redacted] I believe your reference number is ID [redacted] We used Coit service in response to a coupon offer from Coit providing a discount at three levels based on the total price of the serviceMy order totaled $which included the minimum plus one additional service of $#43.00, thereby entitling us to a discount on the $additional serviceI called several times to explain my position regarding the discount, but I was told that the Manager will have tp review the matter I never got a call from Coit until I filed the complaint with the Revdex.comThen I got a call from Coit offering a percent refund on the $ I accepted the refund offerThis could have been avoided if Coit would have responded to one of my calls

The Customer was contacted weeks ago with regards to this complaint Our office was never initially notified of a problem by the customer.We responded as soon as we received the complaint and the customer was informed that we would reclean any piece that they are unhappywith at their convienance.Any questions or comments please feel free to call.Sincerely,Robert H***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below At this point I am utterly appalled by the lack of customer service Coit has provided Not once in that message they sent did they inform anyone that it took my daughter in law calling- to no effect Then she went online and publicly complained on their Facebook page- to finally get some attention I travel a lot during the month of December, and that month is busy for everyone, so it is not my fault that they took so long, first responding and then taking longer to come back out Someone was supposedly to come back out when my daughter in law called but when the guy came out he acted like he had no idea what we were talking about Re-treating the couches with whatever dirty water and chemicals they used the first time would only in my opinion make the matter worse Not to mention the second burden of having them come out- time spent and wet furniture after the fact I have been unable to use my couches, in fact- I recently sold them on 1/9/to a person on Craig's list If you want the proof I can send over the exchange They were sold for $ So not only did I pay Coit to clean them- then sold them and actually lost money Now the only thing I have in my living room is a chair I am now searching for new furniture I am embarrassed for Coit and the behavior and verbiage they have used accusing an elderly man of trying to get a refund In all matters a refund for treating my furniture should be given I no longer have the pieces and have proof I could not even keep them in my house For a company in business for years, you would think they would treat someone a little better When a customer has a good experience they tell one person- when a person has a bad experience, they tell ten Does Coit accuse everyone with an unsatisfactory experience of having "ulterior motives"????? Regards, Russell Gallucci

I am the GM here at Coit Services, not sure why the customer has not been contacted regarding this complaint. I will make sure that happens today.EVERY one of our ads has a disclaimer that clearly lets the consumer know that a Minimum Charge does apply. Our sales and technicians
alwaysexplain that to our customersOur estimates are ALWAYS free and the customer is never under any obligation to do any type of service with us,,Our minimum charge is which is what the customer was charged for the cleaning service, they opted for application of 3M scotchgard which was anadditional 43.00. The customer agreed to this, signed the work order and paid us. I'm not sure what the problem is but we will call them and offer to refund1/of the SG cost back to them as a courtesy. The last thing we ever want is deceive a customer, that is why all of our customers are offered a free / no obligationestimate before we do anything! We have been in business for over years because of this practice. I hope this will help.Thank you for your valued consideration.Sincerely,Robert H*** G.MCoit Services Pittsburgh

COIT cleaned carpet and upholstery for Mr *** on 12/3/15..... approxweek later customer called complaining of smellwe respondedwith a call to see about rectifying problem but was told odor is going away that it might have been an area rug. COIT responded to
disparagingFacebook post on or around 12/from customer and had a deptmgr go to house on 12/to do whatever we could to help the situation.after arriving and not noticing any odors we did offer to reclean any areas desired but customer declinedup to that point there was never any mention ofany issue with upholstery problems only the carpet smell which was now apparently not an issue. On 1/4/16, we receive a call about upholstery cleaning causingproblems!! WE respond by sending msds sheets and now customer wants rinsing. We feel that customer is trying everything imaginable to have a refund givenwhen one is not deserved....continuing to go to this house we feel is a problem in that there is a possible other motives involved. COIT has been in operations in the Pittsburgh area for over yearswe have not had this continued success with out doing everything possible to make our customers happy. Any detergents or solventswe use are safe and biodegradable. Unless ingested or inhaled we never have issues with our products. We consider this matter closed and feel no other dialogue with this customer is warranted

Sincerely apologize for confusion...customer talked to office yesterday 9/11/17 and refund check was mailed out that day.

Coit has resolved the problem. They recleaned all 3 pieces of furniture to my satisfaction. Thank you B.B.B. for your assistance in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At this point I am utterly appalled by the lack of customer service Coit has provided.  Not once in that message they sent did they inform anyone that it took my daughter in law calling- to no effect.  Then she went online and publicly complained on their Facebook page- to finally get some attention.  I travel a lot during the month of December, and that month is busy for everyone, so it is not my fault that they took so long, first responding and then taking longer to come back out.  Someone was supposedly to come back out when my daughter in law called but when the guy came out he acted like he had no idea what we were talking about.  Re-treating the couches with whatever dirty water and chemicals they used the first time would only in my opinion make the matter worse.  Not to mention the second burden of having them come out- time spent and wet furniture after the fact.  I have been unable to use my couches, in fact- I recently sold them on 1/9/2016 to a person on Craig's list.  If you want the proof I can send over the exchange.  They were sold for $300.00.  So not only did I pay Coit to clean them- then sold them and actually lost money.  Now the only thing I have in my living room is a chair.  I am now searching for new furniture.  I am embarrassed for Coit and the behavior and verbiage they have used accusing an elderly man of trying to get a refund.  In all matters a refund for treating my furniture should be given.  I no longer have the pieces and have proof.  I could not even keep them in my house.  For a company in business for 45 years, you would think they would treat someone a little better.  When a customer has a good experience they tell one person- when a person has a bad experience, they tell ten.  Does Coit accuse everyone with an unsatisfactory experience of having "ulterior motives"?????
Regards,
Russell Gallucci

The Customer was contacted weeks ago with regards to this complaint.  Our office was never initially notified of a problem by the customer.We responded as soon as we received the complaint and the customer was informed that we would reclean any piece that they are unhappywith at their...

convienance.Any questions or comments please feel free to call.Sincerely,Robert H[redacted]

RE:  Complaint ID [redacted] (Coit), please cancel the complaint process.  The refund check was (finally) received today.

On Tue, Nov 22, 2016 at 2:05 PM, [redacted]> wrote:Patty, thank you for your reply regarding my complaint with Coit Carpeting, [redacted]  I believe your reference number is ID [redacted].  We used Coit service in response to a coupon offer from Coit providing a discount at three levels based on the total price of the service. My order totaled $189.76 which included the minimum plus one additional service of $#43.00, thereby entitling us to a discount on the $43.00 additional service. I called several times to explain my position regarding the discount, but I was told that the Manager will have tp review the matter.  I never got a call from Coit until I filed the complaint with the Revdex.com. Then I got a call from Coit offering a 50 percent refund on the $43.00.  I accepted the refund offer. This could have been avoided if Coit would have responded to one of my calls.

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Address: 34 Merz Blvd # A, Akron, Ohio, United States, 44333-3655

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