edX Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I sincerely do appreciate the great services you provideI thought about retracting the complaint anywayIt's a valid complaint and that company's support is laughable but in the end, the product I want I will still get; the information in the coursesIf I don't get their certifications even though I paid for them, I can live with thatHow much is a cert from technically, able, yet hardly competent organizationI credit them for the courses they were able to procure, and that is worth something. Thanks again
Regards,
*** ***

Revdex.com:
I contacted them immediately after the course for my transcript and certificate so I fall within the daysThehave ignored thatI demand a full refund for their poor business practices.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Dear ***,Thank you for being an edX learnerWe value your feedback and understand that it was unfortunate you were unable to complete the course you enrolled inA representative from the edX Student Support Team has reached out to you directly and will work with you to provide a solution.We
look forward to working together to resolve this issueAnd, we hope that you continue to learn at edx.org. Best,The edX Student Support Team

Dear [redacted]Thank you for being an edX learner. We value your feedback and apologize for any confusion and inconvenience. A representative from the edX Student Support Team has reached out to you directly and will work with you to provide a solution.We look forward to working together to resolve...

this issue. And, we hope that you continue to learn at edx.org. Best,The edX Student Support Team

Dear [redacted],Thank you for being an edX learner. We value your feedback and apologize for any confusion and inconvenience. A representative from the edX Student Support Team has reached out to you directly and will work with you to provide a solution.We look forward to working together to resolve this...

issue. And, we hope that you continue to learn at edx.org. Best,The edX Student Support Team-- [redacted] Senior Manager, Communications edX[redacted]
[redacted]
[redacted]
[redacted]

To Whom It May Concern:On behalf of the the edX Student Support Team, I am replying to Complaint # [redacted]. Please find our response below. We received the complaint via mail (not email), and I have attached the letter we received from the Revdex.com. Please let me know if you need any...

additional information. Thank you.[redacted]Dear [redacted],Thank you for being an edX learner. We value your feedback and apologize for any confusion and inconvenience. A representative from the edX Student Support Team has reached out to you directly and will work with you to provide a solution.We look forward to working together to resolve this issue. And, we hope that you continue to learn at edx.org. Best,The edX Student Support Team-- [redacted] Senior Manager, Communications edX141 Portland St. Cambridge, MA 02139###-###-####mobile: ###-###-####[redacted]

To Whom It May Concern:On behalf of the the edX Student Support Team, I am replying to Complaint # [redacted]. Please find our response below. We received the complaint via mail (not email), and I have attached the letter we received from the Revdex.com. Please let me know if you need any...

additional information. Thank you.[redacted]Dear [redacted],Thank you for being an edX learner. We value your feedback and apologize for any confusion and inconvenience. The Project Management course you enrolled in does not offer credit through an edX partnership. Additionally, edX does not offer transcripts or credit transcripts, as we are not an accredited higher education institution. Learners who enroll in the verified track, such as yourself, receive verified certificates to show that they have successfully completed the coursework. Our student support service responded to your request and regenerated your verified certificate.Additionally, learners who enroll in the verified certificate track, have until 14 days after their payment or 14 days after the course starts to request a refund. Unfortunately, your request was submitted after these timeframes, and after these dates, we can no longer provide a refund.You may want to contact your university to see if they will accept the verified certificate as proof of your course completion. It is then up to the university or college to determine whether they will award credit for your edX coursework. EdX does not provide credit for its courses.We hope this helps clarify your concerns. And, we hope you continue to learn at edx.org. Thank you.Best,The edX Student Support Team