I am sorry to hear about the disappointment with our services and understand your frustrationOur HVAC Manager, Billy let me know that he has been in contact with you and you are on our schedule for Friday morningThank you for giving us the opportunity to take action and get you what you want
Please feel free to contact myself or Billy if you have any further concerns. Michael ***Operations ManagerVillage Plumbing & Air713-526-
Revdex.com:
This letter is to inform you that Village Plumbing Company has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/26/and assigned ID *** It was handled on 07/26/
Regards,
*** ***
Date: Wed, May 25, at 9:AMSubject: Re: *** *** Complaint (***)To: *** *** Dear ***,Thank you for reaching out to me to respond to ***.On March 4th, 2016, our technician visited *** ***'s residence in Reston, VAHer gas furnace was not working
After performing a complete system evaluation, the technician reviewed his findings with ***Next, the technician reviewed options to fix the issue; which ranged from fixing only the immediate problem to more permanent fixes that would get the system back to factory fresh conditions*** choose the 4th Option from the top; there were six options totalShe had the opportunity to choose a less expensive optionThe technician asked if she would like to do the less expensive optionShe responded 'No'Her total was *** selected the repair and signed the invoice prior to any work being completedShe signed the invoice that stated the total amount $2842.00, the deposit amount and balance due She also signed the option sheetThe deposit was paid to the technician who diagnosed the furnaceThen, on March 4th (the same day) a different technician arrived at the home to perform the repair that she had chosenWhen that work was completed, *** signed the completion invoice and paid the balance due 1400.00.I personally contacted *** on several occasions and left messages to discuss this matterShe never returned any of my calls.Please feel free to contact me if you have any questions,KARLA J
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Monday, March 26, 6:PM Subject: Re: *** [...] The repair guys showed up without the parts required despite clear instructions from their bossThis resulted in a trip to the store and another trip to my residenceThe issue is now resolvedThanks, *** Sent from my iPhone
Dear [redacted] ~I am so sorry that we were not responsive to you before now. I understand that Heather Taylor and you spoke today and we are coming next week to resolve this issue.Please let me know if there is anything further you need or if the resolution is not to your satisfaction. ...
The quickest way to reach me is by email at [email protected] you again for your patronage and your patience. A pleased customer is our greatest compliment and we are in hopes we can cause you to be pleased with us.Regards,Monica [redacted]President
I am sorry to hear about the disappointment with our services and understand your frustrationOur HVAC Manager, Billy let me know that he has been in contact with you and you are on our schedule for Friday morningThank you for giving us the opportunity to take action and get you what you want
Please feel free to contact myself or Billy if you have any further concerns. Michael ***Operations ManagerVillage Plumbing & Air713-526-
Revdex.com:
This letter is to inform you that Village Plumbing Company has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/26/and assigned ID *** It was handled on 07/26/
Regards,
*** ***
Date: Wed, May 25, at 9:AMSubject: Re: *** *** Complaint (***)To: *** *** Dear ***,Thank you for reaching out to me to respond to ***.On March 4th, 2016, our technician visited *** ***'s residence in Reston, VAHer gas furnace was not working
After performing a complete system evaluation, the technician reviewed his findings with ***Next, the technician reviewed options to fix the issue; which ranged from fixing only the immediate problem to more permanent fixes that would get the system back to factory fresh conditions*** choose the 4th Option from the top; there were six options totalShe had the opportunity to choose a less expensive optionThe technician asked if she would like to do the less expensive optionShe responded 'No'Her total was *** selected the repair and signed the invoice prior to any work being completedShe signed the invoice that stated the total amount $2842.00, the deposit amount and balance due She also signed the option sheetThe deposit was paid to the technician who diagnosed the furnaceThen, on March 4th (the same day) a different technician arrived at the home to perform the repair that she had chosenWhen that work was completed, *** signed the completion invoice and paid the balance due 1400.00.I personally contacted *** on several occasions and left messages to discuss this matterShe never returned any of my calls.Please feel free to contact me if you have any questions,KARLA J
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Monday, March 26, 6:PM Subject: Re: *** [...] The repair guys showed up without the parts required despite clear instructions from their bossThis resulted in a trip to the store and another trip to my residenceThe issue is now resolvedThanks, *** Sent from my iPhone
Dear [redacted] ~I am so sorry that we were not responsive to you before now. I understand that Heather Taylor and you spoke today and we are coming next week to resolve this issue.Please let me know if there is anything further you need or if the resolution is not to your satisfaction. ...
The quickest way to reach me is by email at [email protected] you again for your patronage and your patience. A pleased customer is our greatest compliment and we are in hopes we can cause you to be pleased with us.Regards,Monica [redacted]President