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EED Co

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EED Co Reviews (2)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello This is a follow up to my voice mail message My complaint # [redacted] is still unresolved Though the business did respond to your emails, they have not offered any type of resolution Please advise Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Dear Sir or Madam: In response to [redacted] ’s complaint, all services that were stated during initial telephone contact with him were providedA full and thorough TSCM Sweep was conducted at the residence of [redacted] He was well aware of every step the technicians were taking during this processMy lead technician was explaining every process, before, during and after the performance of the jobDuring this time [redacted] appeared to be very satisfied with the services providedUpon arrival on site the technician asked [redacted] to point out the areas where the Sweep would be conductedThe technicians performed a complete and thorough TSCM Sweep that included not only electronic countermeasures but also a complete physical search of the premisesDuring the entire time while on premises [redacted] was present and walking around with the techniciansHe had every opportunity to address any concerns while the technicians were on site and he never didIn fact he seemed very satisfied with the services renderedAs far as the question of any devices that [redacted] found, for example, The Shadow Surveillance pens, as he calls themThey were observed by both technicians and pointed out to [redacted] His response to this was “don’t worry I bought these to monitor things while I was out of the residence"The garage was inspected by both technicians as was the outside perimeter of the residenceThe garage house chemicals that [redacted] uses for his cleaning business and are stored in large containers in the garageThere were also several large pieces of cleaning equipment inside the garageHow else would we know this if the inspection wasn’t done in the garage [redacted] does not state that he had to hold his very large Labrador dog, which was outside, so the technicians could properly inspect the perimeter of the residenceThe telephone pole was inspected by means used by the firmThey are inspected utilizing Biddel Radar Equipment that inspects the lines for any anomalies and or breaks in the lineA visual inspection is conducted utilizing binoculars as the pole is property of the Utility Company and we are not authorized to climb themThese are all standard practices in our industry and all of this explained prior to conducting the inspection [redacted] ’s concern of the time that was spent on his premises should be of no concernI have never in my entire career, which spans over years told any client that it would take a specific amount of time to conduct an inspection at any locationThere are many variables involved and times vary by location, size, layout etc The time that the technicians were at the location was approximately hours and that was more than sufficient time to conduct the inspection at [redacted] ’s residence I am sorry that [redacted] is not satisfied with what was doneEED Company conducted a complete TSCM Sweep of the premises as per our and standard operating proceduresThere were no suspicious devices found during the time of inspectionThe two Video Recording Pens observed were pointed out to the client and he confirmed that they were his and that he purchased themAll areas available to the technicians were inspected thoroughly, both electronically and physically [redacted] [redacted]

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