I am deeply dissatisfied with EF Ultimate Break's handling of my recent trip, which became a warzone. Despite the escalating conflict and safety concerns, the company denied a refund and offered a non-negotiable $300 rebooking fee for a new trip, while others were charged up to $600. Despite having paid nearly $200 for insurance, negotiations were denied. Their hotline was unresponsive. I lost over $1,000 in non-refundable bookings.
This is unacceptable, and I urge EF Ultimate Break to reconsider their policies and prioritize customer safety and satisfaction. I was coerced into transferring my trip to another destination at a later date, which I did not necessarily want to go on, in order to avoid losing all the funds I had invested in the original trip.
This is unacceptable, and I urge EF Ultimate Break to reconsider their policies and prioritize customer safety and satisfaction. I was coerced into transferring my trip to another destination at a later date, which I did not necessarily want to go on, in order to avoid losing all the funds I had invested in the original trip.