Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
1. It is true that they have not heard from ME (the [redacted]) personally, but my [redacted] has talked via phone conversations multiple times with [redacted] at Efes Travel since she got diagnosed with [redacted] the beginning of [redacted] to resolve the issue. Due to her health issues she does not need the added stress of this situation and she is displeased with the run around. This is why I (the [redacted] got involved. 2. I did talk with [redacted] at [redacted] airlines ticket refunds and she informed me the same that [redacted] could not refund tickets only Efes Travel can and she informed me that she did put a note on tickets to have refund.3. Yes I do know the tickets were non-refundable but certain circumstances including [redacted] and a Dr's note stating she cannot fly, [redacted] informed me that the tickets could be refunded.4. [redacted] at Efes travel (a supervisor) said my [redacted] could still be able to fly even though she has a signed letter from her surgeon stating otherwise per a phone conversation [redacted].5. My [redacted]'s surgery is postponed until [redacted] due to health reasons and we DO NOT KNOW the outcome. So it is unreasonable for us to make plans to fly when the Dr's not says she will not be able to fly for up to 9 months for now.6. At first yes my [redacted]'s wish was to try and go at a later date, but this was before we talked with the surgeon and discussed the surgery. 7. Since [redacted]il we have been trying to get this issue resolved. We believe the company is not professional and is just trying to waste time. 8. I talked with [redacted] after I got off the phone with [redacted] and told him the tickets have been flagged for refund by the [redacted] refund dept. He told me everyone has gone home and the systems were closed but he would work on it first thing on [redacted] and he would call me. We talked on the phone on [redacted] in the morning and [redacted] said he was still working on it but it was difficult because they do not have the same system as [redacted]. It should not be this difficult when the note is put by [redacted] on the tickets stating refund should be given in this circumstance even though the tickets did say Bulk ticket which we were not informed at the time of the purchase that it was a bulk ticket. We have not seen a letter or heard anything since the morning of the [redacted]. The [redacted] (date ticket is for originally).9. This is much undue stress someone diagnosed with [redacted] should be having to go through. They ([redacted] and [redacted]) told us both that [redacted] is lying. I find this hard to believe as I talked face-to-face with [redacted] reps at the airport in [redacted] and [redacted] refund dept. They told me travel agents buy bulk tickets all the time and sell them for their own price. Once the tickets are sold by the travel agents [redacted] has no control over the tickets to make any changes. The travel agents should already know this. 10. [redacted] told us he could lose his travel agent license if he request for a refund. I find this hard to believe as this is a company which I was told by [redacted] (the supervisor) has been in business since [redacted]. [redacted] keeps saying they have to follow [redacted]'s regulations and rules,, but we were told by all of the [redacted] personnel we talked to that there are exceptions and this falls under them. It is all the travel agents authority to make the refunds.
Dear Sir/Madam,We don't accept this complaints,we couldn't understand and we couldn't realize.because;1- We never talked to [redacted] about the airline tickets untill [redacted],2- Our customers, [redacted] and her [redacted] purchased airline tickets from our...
company,Efes Int.Travel,Inc.3-Our customer, before, [redacted], called and explained her healt status.We were sorry abut this situation, and we will try for for best solution.4-She said, I know, my tickets are NON-REFUNDABLE, but, may be I can use during the Hollyday season, [redacted].5-We answered;Yes,it is possible, your tickets are day changeable, we can exchange the date.6-Also, your tickets are non-refundable, but, may be we can get waiver or permission to refund the tickets because of your situation. We promise for best services, but we can not promise to refund the tickets, our company doesn't have any authorization or we can not make any decision instead of airlines. All airlines have the ticketing rules, we have to apply their ticketing rules.7-She said, thank you for all helps, but I need to ask my family about the new ticket days. Our customer,has been buying her airline tickets last 6 years, from our company. after, our conversation, immediately, we sent letter and claimed waiver or any permission to refund her tickets from airline, because of her state of healt.We made everything to give the best service for our valuable customer, therefore we couldn't realize the reason for complaints. And, we received the answer from airline;----------------------------------------------------------------------AI...⇄ ANSWER;Dear [redacted],RE: Case [redacted]This is an automatically generated message to acknowledge the receipt of your email. Please do not reply to this message.We generally transmit our credit instructions to the credit card processing company within one business day of the date we process your refund for credit card ticket purchases. However, it can take up to 2 billing cycles for the credit card issuer to show this credit on your statement. Refund checks are generally issued within one week of the date we process your refund for cash or check ticket purchases. However, please allow additional time for mail delivery. We appreciate your patience while we review your refund request.Sincerely,Passenger Refunds........Air Lines________________Case Number: [redacted]Received: [redacted]Subject: Thanks For Submitting Your Refund Request-----------------------------------------------------------------------Ad...⇄ [redacted]'s letter to us, shows, he knows, the tickets are non-refundable,this is part of his letter""To whom it may concern:My [redacted] and [redacted] purchased nonrfundable tickets ""he wrote us, but,unfortunately he still wants a refund for his tickets from our employees. Our employees just are trying to give best services and trying to provide their own life [redacted] for years.Therefore, we couldn't realize and understand this complaints about our company or our employees.RegardsEfes International Travel [redacted] Houston TX 77057
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
1. It is true that they have not heard from ME (the [redacted]) personally, but my [redacted] has talked via phone conversations multiple times with [redacted] at Efes Travel since she got diagnosed with [redacted] the beginning of [redacted] to resolve the issue. Due to her health issues she does not need the added stress of this situation and she is displeased with the run around. This is why I (the [redacted] got involved. 2. I did talk with [redacted] at [redacted] airlines ticket refunds and she informed me the same that [redacted] could not refund tickets only Efes Travel can and she informed me that she did put a note on tickets to have refund.3. Yes I do know the tickets were non-refundable but certain circumstances including [redacted] and a Dr's note stating she cannot fly, [redacted] informed me that the tickets could be refunded.4. [redacted] at Efes travel (a supervisor) said my [redacted] could still be able to fly even though she has a signed letter from her surgeon stating otherwise per a phone conversation [redacted].5. My [redacted]'s surgery is postponed until [redacted] due to health reasons and we DO NOT KNOW the outcome. So it is unreasonable for us to make plans to fly when the Dr's not says she will not be able to fly for up to 9 months for now.6. At first yes my [redacted]'s wish was to try and go at a later date, but this was before we talked with the surgeon and discussed the surgery. 7. Since [redacted]il we have been trying to get this issue resolved. We believe the company is not professional and is just trying to waste time. 8. I talked with [redacted] after I got off the phone with [redacted] and told him the tickets have been flagged for refund by the [redacted] refund dept. He told me everyone has gone home and the systems were closed but he would work on it first thing on [redacted] and he would call me. We talked on the phone on [redacted] in the morning and [redacted] said he was still working on it but it was difficult because they do not have the same system as [redacted]. It should not be this difficult when the note is put by [redacted] on the tickets stating refund should be given in this circumstance even though the tickets did say Bulk ticket which we were not informed at the time of the purchase that it was a bulk ticket. We have not seen a letter or heard anything since the morning of the [redacted]. The [redacted] (date ticket is for originally).9. This is much undue stress someone diagnosed with [redacted] should be having to go through. They ([redacted] and [redacted]) told us both that [redacted] is lying. I find this hard to believe as I talked face-to-face with [redacted] reps at the airport in [redacted] and [redacted] refund dept. They told me travel agents buy bulk tickets all the time and sell them for their own price. Once the tickets are sold by the travel agents [redacted] has no control over the tickets to make any changes. The travel agents should already know this. 10. [redacted] told us he could lose his travel agent license if he request for a refund. I find this hard to believe as this is a company which I was told by [redacted] (the supervisor) has been in business since [redacted]. [redacted] keeps saying they have to follow [redacted]'s regulations and rules,, but we were told by all of the [redacted] personnel we talked to that there are exceptions and this falls under them. It is all the travel agents authority to make the refunds.
Dear Sir/Madam,We don't accept this complaints,we couldn't understand and we couldn't realize.because;1- We never talked to [redacted] about the airline tickets untill [redacted],2- Our customers, [redacted] and her [redacted] purchased airline tickets from our...
company,Efes Int.Travel,Inc.3-Our customer, before, [redacted], called and explained her healt status.We were sorry abut this situation, and we will try for for best solution.4-She said, I know, my tickets are NON-REFUNDABLE, but, may be I can use during the Hollyday season, [redacted].5-We answered;Yes,it is possible, your tickets are day changeable, we can exchange the date.6-Also, your tickets are non-refundable, but, may be we can get waiver or permission to refund the tickets because of your situation. We promise for best services, but we can not promise to refund the tickets, our company doesn't have any authorization or we can not make any decision instead of airlines. All airlines have the ticketing rules, we have to apply their ticketing rules.7-She said, thank you for all helps, but I need to ask my family about the new ticket days. Our customer,has been buying her airline tickets last 6 years, from our company. after, our conversation, immediately, we sent letter and claimed waiver or any permission to refund her tickets from airline, because of her state of healt.We made everything to give the best service for our valuable customer, therefore we couldn't realize the reason for complaints. And, we received the answer from airline;----------------------------------------------------------------------AI...⇄ ANSWER;Dear [redacted],RE: Case [redacted]This is an automatically generated message to acknowledge the receipt of your email. Please do not reply to this message.We generally transmit our credit instructions to the credit card processing company within one business day of the date we process your refund for credit card ticket purchases. However, it can take up to 2 billing cycles for the credit card issuer to show this credit on your statement. Refund checks are generally issued within one week of the date we process your refund for cash or check ticket purchases. However, please allow additional time for mail delivery. We appreciate your patience while we review your refund request.Sincerely,Passenger Refunds........Air Lines________________Case Number: [redacted]Received: [redacted]Subject: Thanks For Submitting Your Refund Request-----------------------------------------------------------------------Ad...⇄ [redacted]'s letter to us, shows, he knows, the tickets are non-refundable,this is part of his letter""To whom it may concern:My [redacted] and [redacted] purchased nonrfundable tickets ""he wrote us, but,unfortunately he still wants a refund for his tickets from our employees. Our employees just are trying to give best services and trying to provide their own life [redacted] for years.Therefore, we couldn't realize and understand this complaints about our company or our employees.RegardsEfes International Travel [redacted] Houston TX 77057