Efficiency Furnace Service

The customer is correct in that she received a 'free move' from Manhattan Mini Storage (MMS)The 'free move'(coupon) consists of men and a truck for hours of work + 1/hour travel time She was offered this promotion as long as she committed to stay monthsThe customer acknowledges as muchHow this was explained to her by MMS, I was not privy to, however, they do explain the parameters to their customersAgain, the customer acknowledges the month commitmentWhen the customer is transferred to us, the moving company, we always verify the commitment tied to the coupon The customer makes a point of saying that she was told the from point A to destinationAside from the likelihood that anyone explaining the coupon would say 'point A to point B'; 'or 'pick up to destination' this does not mean that point B or the destination can be anywhereMMS offers the 'free move' coupon as an incentive for prospective customers to use their storage facilitiesIt is not valid if you move somewhere other than MMSAt that point, what would the month commitment be for? The customer didn't tell us that she was going to a new apartment until she told the crew during the moveAt that point , the men did the move to a flight walk up and did not ask anyone for helpThe crew states that she wanted her friend to help unload to ensure that the move was done in the minimum The move was completed in hours The customer is correct in that we inadvertently overcharged her $The customer asked to split the $charge between different credit cardsUnfortunately, the person in our office who put through the charge put through the entire charge on the original card (the second card already had the $authorized)A soon as this was brought to our attention, we credited the correct card As to the way the customer says she was spoken to, I am the general [redacted] , and I can assure you that we do not speak to our customers in that mannerI, myself, did not speak to this customerMoving Ahead's position is that the customer is not entitled to a full refundThank you

In our thirty years as *** of moving ahead, I find this to be the most unfounded and ridiculous complaint I have ever heard. This woman was scheduled to be moved to a storage facility at *** *** Manhattan mini storage, had she gone there and signed an agreement to stay for four months
with MMS she would have been issued a coupon for a free move. Apparently, she decided at the last minute to go to her apartment instead of storage and still thought the move would be free. We explained to her that she must go to the storage to be entitled to the free move, she just couldn't understand it. We tried to explain to her how itic it would be to assume that movers would just move you for free when you are not using the storage facility and wouldn't everyone say they were going to Manhattan mini storage and instead go to an apartment and expect it to be free. I realize this is a harsh comment but a complaint of such stupidity should not even be addressed and stricken from my excellent record at the Revdex.com

The customer is correct in that she received a 'free move' from Manhattan Mini Storage (MMS). The 'free move'(coupon) consists of 2 men and a truck for 2 hours of work + 1/2 hour travel time.  She was offered this promotion as long as she committed to stay 9 months. The customer acknowledges as much. How this was explained to her by MMS, I was not privy to, however, they do explain the parameters to their customers. Again, the customer acknowledges the 9 month commitment. When the customer is transferred to us, the moving company, we always verify the commitment tied to the coupon.  The customer makes a point of saying that she was told the from point A to destination. Aside from the likelihood that anyone explaining the coupon would say 'point A to point B'; 'or 'pick up to destination' this does not mean that point B or the destination can be anywhere. MMS offers the 'free move' coupon as an incentive for prospective customers to use their storage facilities. It is not valid if you move somewhere other than MMS. At that point, what would the 9 month commitment be for?  The customer didn't tell us that she was going to a new apartment until she told the crew during the move. At that point , the men did the move to a 4 flight walk up and did not ask anyone for help. The crew states that she wanted her friend  to help unload to ensure that the move was done in the minimum.  The move was completed in 1.75 hours.     The customer is correct in that we inadvertently overcharged her $131. The customer asked to split the $262 charge between 2 different credit cards. Unfortunately, the person in our office who put through the charge put through the entire charge on the original card (the second card already had the $131 authorized). A soon as this was brought to our attention, we credited the correct card.     As to the way the customer says she was spoken to, I am the general [redacted], and I can assure you that we do not speak to our customers in that manner. I, myself, did not speak to this customer. Moving Ahead's position is that the customer is not entitled to a full refund. Thank you.