Efficient Air Systems, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Three techs came out on occasions and all recommended different fixes AHS finally sent out a different company for a second opinion and they determined that the work done in the attic was improper They had to do additional work to resolve I will definitely be contacting AHS to report the issue And we were in 90+ degree heat for a total of days throughout this ordeal!
Regards,
*** ***

On 7/12/16, Efficient Air Systems responded to a not cooling call for this customer through a third party home warranty company called [redacted] and found the system slightly low on refrigerant. The customer had another company add refrigerant in early April and informed my technician...

they would get the first company back out.On 7/25/16, [redacted] (after not getting any cooperation from the previous company) asked Efficient Air to go back out and perform a nitrogen leak search on the system to locate the leak. The procedure was done and the leak was detected in the evaporator coil and a coil was ordered and replaced within 4 days.On 8/6/16 Efficient responded to a "recall" to the property and at the time did not detect any mechanical failures or problems.On 8/12/16 Efficient found the compressor valves failing and replaced the compressor.Only 3 technicians from Efficient Air Systems, Inc. visited this property and of the 3 visits, there were separate failures and not related whatsoever. The electronic air cleaner was removed and left bypassed because the customer had filter grilles installed instead and the electronic air cleaner was not functioning. In closing, Efficient Air Systems, Inc. was hired by [redacted] and not the homeowner. We have to adhere to the home warranty companies procedures for service history, authorization and repairs and can only proceed as directed by the warranty company. The service fee of $125 and the non covered refrigerant charges that the homeowner paid for was in there contract with the warranty company.Please feel free to contact my office with any additional questions or concerns regarding this matter. (804) 512-5458

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

On 7/12/16, Efficient Air Systems responded to a not cooling call for this customer through a third party home warranty company called [redacted] and found the system slightly low on refrigerant. The customer had another company add refrigerant in early April and informed my technician...

they would get the first company back out.On 7/25/16, [redacted] (after not getting any cooperation from the previous company) asked Efficient Air to go back out and perform a nitrogen leak search on the system to locate the leak. The procedure was done and the leak was detected in the evaporator coil and a coil was ordered and replaced within 4 days.
On 8/6/16 Efficient responded to a "recall" to the property and at the time did not detect any mechanical failures or problems.
On 8/12/16 Efficient found the compressor valves failing and replaced the compressor.
Only 3 technicians from Efficient Air Systems, Inc. visited this property and of the 3 visits, there were separate failures and not related whatsoever. The electronic air cleaner was removed and left bypassed because the customer had filter grilles installed instead and the electronic air cleaner was not functioning. 
In closing, Efficient Air Systems, Inc. was hired by [redacted] and not the homeowner. We have to adhere to the home warranty companies procedures for service history, authorization and repairs and can only proceed as directed by the warranty company. The service fee of $125 and the non covered refrigerant charges that the homeowner paid for was in there contract with the warranty company.
Please feel free to contact my office with any additional questions or concerns regarding this matter. (804) 512-5458

Our firm was contacted by [redacted] ,( the home warranty company Ms. [redacted] has a policy with) on May 11, 2015 for Ms. [redacted]s A/C not working. Our technician replaced a defrost board and the system was operational. On June 22,2015 we received a dispatch for Ms. [redacted]s A/C again. MY...

technician found NO mechanical failures and the system was operating properly. On July 8th we responded again to this property and again found no mechanical failures and the system working properly. We have not heard of any other air conditioning issues since our visit on July 8th. It has been hotter than our average summers so this is surprising that she would contact the Revdex.com prior than her home warranty company for which we would been contacted to dispatch a technician.No repairs have been made to this air conditioning system since the defrost board on May 11th 2015.

On 6/03/2015 we received an email dispatch from Mr and Mrs [redacted] home warranty [redacted] stating they had a problem with their air conditioning system. We were extremely backed-up with A/C calls at that time and in trying to schedule a time that was good for the customer scheduled  a...

technician out on 6/11/15. At that time our technician diagnosed a bad evaporator coil. Procedure with the home warranty company requires authorization for repairs prior to ordering of the part. The repair was authorized and the part was ordered and repair was scheduled to 6/18/2015. When the technician was uncrating the coil to load his truck that morning, we noticed the coil had suffered some slight damage most likely during shipping. We contacted the [redacted] and notified them of the issue and sent a technician out anyway to assure they had some cooling until the new coil arrived since the weather was extremely hot and we wanted to keep them comfortable. We expedited a new coil and it arrived the next day 6/19/2015. We promptly called the [redacted] to schedule it for Monday between 9-11 a.m and left a message to please confirm this would work for them. We never heard from the customer over the weekend but left the time open for them. On Monday morning around 10 a.m. the [redacted] responded that they were at work. Unfortunately the weather has been hot and the earliest appointment we had that was suitable to them was July 2nd.This appointment is still scheduled. We ask that if the customer does not wish to have us out to please contact our office asap so that we can use this time to tend to others without air conditioning.

Review: our A/C coil has a leak of freon around it and compcondensation is leaking inside the home around the unit and is causing mold. The coil came in for replacement 6/18/15, but was called and said the unit was damaged. We were to have a call back that afternoon nothing, Friday 6/19/15, nothing. We get a voicemail Monday 6/22/15 that they were coming out at this we are already at work. Now they can't come out until July 2nd. We have a infant in the home and I have a 11 year old who allergies to mold and has asthma. We need help ASAP.Desired Settlement: Job done and completed before 6/26/15.

Business

Response:

On 6/03/2015 we received an email dispatch from Mr and Mrs [redacted] home warranty [redacted] stating they had a problem with their air conditioning system. We were extremely backed-up with A/C calls at that time and in trying to schedule a time that was good for the customer scheduled a technician out on 6/11/15. At that time our technician diagnosed a bad evaporator coil. Procedure with the home warranty company requires authorization for repairs prior to ordering of the part. The repair was authorized and the part was ordered and repair was scheduled to 6/18/2015. When the technician was uncrating the coil to load his truck that morning, we noticed the coil had suffered some slight damage most likely during shipping. We contacted the [redacted] and notified them of the issue and sent a technician out anyway to assure they had some cooling until the new coil arrived since the weather was extremely hot and we wanted to keep them comfortable. We expedited a new coil and it arrived the next day 6/19/2015. We promptly called the [redacted] to schedule it for Monday between 9-11 a.m and left a message to please confirm this would work for them. We never heard from the customer over the weekend but left the time open for them. On Monday morning around 10 a.m. the [redacted] responded that they were at work. Unfortunately the weather has been hot and the earliest appointment we had that was suitable to them was July 2nd.This appointment is still scheduled. We ask that if the customer does not wish to have us out to please contact our office asap so that we can use this time to tend to others without air conditioning.

Review: Efficient Air has come out to my home several times this year they came out June 22 2015 and and July 8th of 2015. My A/c everytime was freezing up which means it has ice coming from the unti to the house. I was told once that a bug had gotten in the A/C unit and cause an issues and then the next time they came out they advise that due to the tempature dropping it cause the unit to freeze. This morning Aug 26 it has happen again that the unit has ice on it. I really need my A/C fix I need it to work propertly.Desired Settlement: I would like for my A/C repair so it will not have repeat visit every year two and three times a year.

Business

Response:

Our firm was contacted by [redacted] ,( the home warranty company Ms. [redacted] has a policy with) on May 11, 2015 for Ms. [redacted]s A/C not working. Our technician replaced a defrost board and the system was operational. On June 22,2015 we received a dispatch for Ms. [redacted]s A/C again. MY technician found NO mechanical failures and the system was operating properly. On July 8th we responded again to this property and again found no mechanical failures and the system working properly. We have not heard of any other air conditioning issues since our visit on July 8th. It has been hotter than our average summers so this is surprising that she would contact the Revdex.com prior than her home warranty company for which we would been contacted to dispatch a technician.No repairs have been made to this air conditioning system since the defrost board on May 11th 2015.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,