Efficient Air Systems

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

On 7/12/16, Efficient Air Systems responded to a not cooling call for this customer through a third party home warranty company called [redacted] and found the system slightly low on refrigerantThe customer had another company add refrigerant in early April and informed my technician they would get the first company back out.On 7/25/16, [redacted] (after not getting any cooperation from the previous company) asked Efficient Air to go back out and perform a nitrogen leak search on the system to locate the leakThe procedure was done and the leak was detected in the evaporator coil and a coil was ordered and replaced within days.On 8/6/Efficient responded to a "recall" to the property and at the time did not detect any mechanical failures or problems.On 8/12/Efficient found the compressor valves failing and replaced the compressor.Only technicians from Efficient Air Systems, Incvisited this property and of the visits, there were separate failures and not related whatsoeverThe electronic air cleaner was removed and left bypassed because the customer had filter grilles installed instead and the electronic air cleaner was not functioningIn closing, Efficient Air Systems, Incwas hired by [redacted] and not the homeownerWe have to adhere to the home warranty companies procedures for service history, authorization and repairs and can only proceed as directed by the warranty companyThe service fee of $and the non covered refrigerant charges that the homeowner paid for was in there contract with the warranty company.Please feel free to contact my office with any additional questions or concerns regarding this matter(804) 512-

On 6/03/we received an email dispatch from Mr and Mrs [redacted] home warranty [redacted] stating they had a problem with their air conditioning systemWe were extremely backwith A/C calls at that time and in trying to schedule a time that was good for the customer scheduled a technician out on 6/11/At that time our technician diagnosed a bad evaporator coilProcedure with the home warranty company requires authorization for repairs prior to ordering of the partThe repair was authorized and the part was ordered and repair was scheduled to 6/18/When the technician was uncrating the coil to load his truck that morning, we noticed the coil had suffered some slight damage most likely during shippingWe contacted the [redacted] and notified them of the issue and sent a technician out anyway to assure they had some cooling until the new coil arrived since the weather was extremely hot and we wanted to keep them comfortableWe expedited a new coil and it arrived the next day 6/19/We promptly called the [redacted] to schedule it for Monday between 9-a.m and left a message to please confirm this would work for themWe never heard from the customer over the weekend but left the time open for themOn Monday morning around a.mthe [redacted] responded that they were at workUnfortunately the weather has been hot and the earliest appointment we had that was suitable to them was July 2nd.This appointment is still scheduledWe ask that if the customer does not wish to have us out to please contact our office asap so that we can use this time to tend to others without air conditioning

On 7/12/16, Efficient Air Systems responded to a not cooling call for this customer through a third party home warranty company called [redacted] and found the system slightly low on refrigerantThe customer had another company add refrigerant in early April and informed my technician they would get the first company back out.On 7/25/16, [redacted] (after not getting any cooperation from the previous company) asked Efficient Air to go back out and perform a nitrogen leak search on the system to locate the leakThe procedure was done and the leak was detected in the evaporator coil and a coil was ordered and replaced within daysOn 8/6/Efficient responded to a "recall" to the property and at the time did not detect any mechanical failures or problemsOn 8/12/Efficient found the compressor valves failing and replaced the compressorOnly technicians from Efficient Air Systems, Incvisited this property and of the visits, there were separate failures and not related whatsoeverThe electronic air cleaner was removed and left bypassed because the customer had filter grilles installed instead and the electronic air cleaner was not functioning In closing, Efficient Air Systems, Incwas hired by [redacted] and not the homeownerWe have to adhere to the home warranty companies procedures for service history, authorization and repairs and can only proceed as directed by the warranty companyThe service fee of $and the non covered refrigerant charges that the homeowner paid for was in there contract with the warranty companyPlease feel free to contact my office with any additional questions or concerns regarding this matter(804) 512-