Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me If they really do what they say After I contacted the person that had me sign the contract papers to pay for the water heater & furnace and told him I had contacted your company (minutes later I had the promise of the above) Don't have much faith in them
We just received a solicitation phone call from a young woman with a lot of noise and laughter in the background; when the homeowner picked up the phone, the caller asked for a younger member of the household by first name When the younger member of the household came on the line, the caller asked if she was speaking with the homeowner and was informed that she was not The caller was asked why she was calling and she then insisted on speaking with the homeowner about EES's offers for homeowners under the State of California's Property Assessed Clean Energy (PACE) Program She was told that the family does not accept solicitation calls and was asked to remove our number from the business's call list (We are on the federal Do Not Call registry, by the way.) The caller refused to take our phone number off of the business's call list and said she would just call back another time She was told not to call back and to remove our number from the business's call list, and instead of simply acknowledging the request, she hung up the phone while we were still speaking This was an abusive and misleading call The homeowner is a matter of public record and these days it is easy to look up on the internet (at least in Alameda County) The child's name is not on the title and we have no clue why they would be addressed as a homeowner EES is apparently paying for some cut-rate vendor to provide them with incorrect data that is not even garnered from free, publicly available sources Hanging up on us while speaking was pure nastiness Why would this business go out of its way to pay someone to call us and mistreat us? Do William Hill and Tim Kwan, the business owners, really think that any further calls placed to our home will garner a positive sales result? Unbelievable
All of the customers complaints are unfoundedHomeowner purchased a Heating and Air system along with Blown in Attic Insulation on 2-19-We installed a new roof package unit on her roof (furnace and air conditioning) on 4-24-The Sacramento City Building permit was issued 2-26-Pursuant to State Building Code after the installation a third party (independent) duct test must be doneHer duct test failedAt that point the homeowner became very upsetI explain to her that we sealed the ducts the best we could before the duct test was administeredI informed her at that time that new ducts would run approximately $per duct runShe continued to be upset so I told the homeowner we would install all new ducts for freeThe home owner agreed The hurdle was she was getting her floors done and would not let us come back and re do the duct work or install the blown in attic installationWe called many times to finish the jobHomeowner was either having other work (painting) on the house being done or busy at work and did not have time for us to finish the workFinally in early August Homeowner allowed us to install new ducts and do the Attic InsulationOnce the new ducts were installed we called for a re test for the ductsThis time the duct test passedAt that point we called for a final inspection from the building department The inspector wrote up items that needed to be doneItems & referred to smoke alarms in the bedrooms and hallwaySmoke alarms are the homeowners responsibility but, I was willing to install them for the homeowner at no charge but, I could not get to the house in time to install them before the inspectionWe have them and homeowner needs totalThey take minutes each to installItems thru have to do with small items at the unit on the roofWe did those corrections the next dayItem provide insulation certificateThe certificate was not present at inspection and we have it now ready for the inspector Item install breaker labelWe have it and ready to install itIt will take minutes or less to labelItem & has to do with a insulation wrap on a existing metal duct in the garage that we did as a accommodation to the homeownerIt had nothing to do with our installationThe tape came loose and we need to re tape itInspector ask us to seal the seal at the wall alsoThis work will take no more than minutes to doWe are willing and able to complete the work at any timeThe permit will expire on 2-25-We have all the items for the correction notice ready to finishThe Homeowner has promise many times to let us finish but, each time something new comes upWe have all the records phone messages, reports, permits and certificates for anyone to review or inspect at anytime
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me If they really do what they say After I contacted the person that had me sign the contract papers to pay for the water heater & furnace and told him I had contacted your company (minutes later I had the promise of the above) Don't have much faith in them
We just received a solicitation phone call from a young woman with a lot of noise and laughter in the background; when the homeowner picked up the phone, the caller asked for a younger member of the household by first name When the younger member of the household came on the line, the caller asked if she was speaking with the homeowner and was informed that she was not The caller was asked why she was calling and she then insisted on speaking with the homeowner about EES's offers for homeowners under the State of California's Property Assessed Clean Energy (PACE) Program She was told that the family does not accept solicitation calls and was asked to remove our number from the business's call list (We are on the federal Do Not Call registry, by the way.) The caller refused to take our phone number off of the business's call list and said she would just call back another time She was told not to call back and to remove our number from the business's call list, and instead of simply acknowledging the request, she hung up the phone while we were still speaking This was an abusive and misleading call The homeowner is a matter of public record and these days it is easy to look up on the internet (at least in Alameda County) The child's name is not on the title and we have no clue why they would be addressed as a homeowner EES is apparently paying for some cut-rate vendor to provide them with incorrect data that is not even garnered from free, publicly available sources Hanging up on us while speaking was pure nastiness Why would this business go out of its way to pay someone to call us and mistreat us? Do William Hill and Tim Kwan, the business owners, really think that any further calls placed to our home will garner a positive sales result? Unbelievable
All of the customers complaints are unfoundedHomeowner purchased a Heating and Air system along with Blown in Attic Insulation on 2-19-We installed a new roof package unit on her roof (furnace and air conditioning) on 4-24-The Sacramento City Building permit was issued 2-26-Pursuant to State Building Code after the installation a third party (independent) duct test must be doneHer duct test failedAt that point the homeowner became very upsetI explain to her that we sealed the ducts the best we could before the duct test was administeredI informed her at that time that new ducts would run approximately $per duct runShe continued to be upset so I told the homeowner we would install all new ducts for freeThe home owner agreed The hurdle was she was getting her floors done and would not let us come back and re do the duct work or install the blown in attic installationWe called many times to finish the jobHomeowner was either having other work (painting) on the house being done or busy at work and did not have time for us to finish the workFinally in early August Homeowner allowed us to install new ducts and do the Attic InsulationOnce the new ducts were installed we called for a re test for the ductsThis time the duct test passedAt that point we called for a final inspection from the building department The inspector wrote up items that needed to be doneItems & referred to smoke alarms in the bedrooms and hallwaySmoke alarms are the homeowners responsibility but, I was willing to install them for the homeowner at no charge but, I could not get to the house in time to install them before the inspectionWe have them and homeowner needs totalThey take minutes each to installItems thru have to do with small items at the unit on the roofWe did those corrections the next dayItem provide insulation certificateThe certificate was not present at inspection and we have it now ready for the inspector Item install breaker labelWe have it and ready to install itIt will take minutes or less to labelItem & has to do with a insulation wrap on a existing metal duct in the garage that we did as a accommodation to the homeownerIt had nothing to do with our installationThe tape came loose and we need to re tape itInspector ask us to seal the seal at the wall alsoThis work will take no more than minutes to doWe are willing and able to complete the work at any timeThe permit will expire on 2-25-We have all the items for the correction notice ready to finishThe Homeowner has promise many times to let us finish but, each time something new comes upWe have all the records phone messages, reports, permits and certificates for anyone to review or inspect at anytime