Efficient Roofing

On Tue, May 2, at 2:PM, < [redacted] > wrote:Ryan - I do not have a Paypal account Please send me a check - Jill [redacted] - [redacted] What I really wanted was the CD of the Software that you advertised on your Website Very disappointed Will let you know when I receive the check -----Original Message-----From: Ryan [redacted] < [redacted] >To: [redacted] < [redacted] >Sent: Mon, May 1, 1:pmSubject: Re: paperweight softwareNo problem , Jill do you have a Paypal account that I can refund the money to?Thanks,RyanOn Tue, Apr 25, at 2:PM < [redacted] > wrote:Ryan - I cannot download the application I paid you extra to have you mail me a CD of the software "Managing my Paperweights" This is what I want I talked to you on the phone and you said you would mail it the next day It never came This what you advertised on your website so this is what you should supply My address again is: Ramblewood Drive; White Haven, PA Please send me the hard copy CD of this software OR refund my $ Thank You JILL [redacted] -----Original Message-----From: Ryan [redacted] < [redacted] >To: [redacted] < [redacted] >Sent: Mon, Apr 24, 3:pmSubject: paperweight softwareHello Jill,I'm sorry you didn't receipt your Paperweight Collection Software.Please use the like below to download the application.Thanks,RyanA file was uploaded for you: [redacted] [redacted] ***The file is available until Tuesday, April 25,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received payment for the repair of the drywall damage.I will update this complaint once I receive a check from Efficient Roofing Regards, [redacted]

Thanks for calling this to our attention.From time to time the emails containing our software downloads are caught in spam filters, that appears to be the case.Let me know if you have any questions.Ryan ***###-###-####---------- Forwarded message ---------From: Ryan ***
Date: Mon, Apr 24, at 2:PMSubject: paperweight softwareTo: Hello Jill,I'm sorry you didn't receipt your Paperweight Collection Software.Please use the like below to download the application.Thanks,Ryan

On Tue, May 2, 2017 at 2:21 PM, <[redacted]> wrote:Ryan   -  I do not have a Paypal account.  Please send me a check  -  Jill [redacted] - [redacted] [redacted]What I really wanted was the CD of the Software that you advertised on your Website.  Very disappointed.  Will let you know when I receive the check.  -----Original Message-----From: Ryan [redacted] <[redacted]>To: [redacted] <[redacted]>Sent: Mon, May 1, 2017 1:31 pmSubject: Re: paperweight softwareNo problem ,  Jill do you have a Paypal account that I can refund the money to?Thanks,RyanOn Tue, Apr 25, 2017 at 2:49 PM <[redacted]> wrote:Ryan -  I cannot download the application.  I paid you extra to have you mail me a CD of the software "Managing my Paperweights" .   This is what I want.  I talked to you on the phone and you said you would mail it the next day.  It never came.  This what you advertised on your website so this is what you should supply.  My address again is:  9 Ramblewood Drive; White Haven, PA 18661.  Please send me the hard copy CD of this software.  OR  refund my $36.90.  Thank You.  JILL [redacted]  -----Original Message-----From: Ryan [redacted] <[redacted]>To: [redacted] <[redacted]>Sent: Mon, Apr 24, 2017 3:44 pmSubject: paperweight softwareHello Jill,I'm sorry you didn't receipt your Paperweight Collection Software.Please use the like below to download the application.Thanks,RyanA file was uploaded for you:[redacted] [redacted]The file is available until Tuesday, April 25, 2017.

This email is in response to the complaint filed from our client [redacted].  We were able to talk with Ed and come to an agreement on repairs to his roof.  We have fixed his roof, as well as paid to have his drywall and paint repaired.  We feel that this situation had been resolved...

and apologize for any inconvenience it has caused Mr. [redacted]. [redacted] Efficient Roofing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received payment for the repair of the drywall damage.I will update this complaint once I receive a check from Efficient Roofing.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have not received payment for the repair of the drywall damage.I will update this complaint once I receive a check from Efficient Roofing.

Regards,

This email is in response to the complaint filed from our client [redacted].  We were able to talk with Ed and come to an agreement on repairs to his roof.  We have fixed his roof, as well as paid to have his drywall and paint repaired.  We feel that this situation had been resolved...

and apologize for any inconvenience it has caused Mr. [redacted]. [redacted] Efficient Roofing

We received roof damage after a storm and needed an estimate quickly. Efficient Roofing, LLC was recommended on a local [redacted] discussion group (with good reason). Randy responded the same week we called, explained exactly what was included in the estimate, and even recommended a color that better matched the color of the building (instead of just patching spots with the same color already on). They were able to do the job within 2 weeks; we had a new roof before the next thunderstorm.

Efficient Roofing, LLC worked quickly and professionally, answered all questions that came up, and cleaned up after they finished. We couldn't be happier, and would not hesitate to refer them to others (actually, we have already done so).

I want to thank [redacted] at Efficient Roofing for a fine job and rapid response time to fix my damaged roof. This company does what they say, and I had a very positive experience with them. I would not hesitate to reccomend their services to anyone.

We had a pleasant experience from beginning to end with this company. They did as they promised and we are happy with their work.

Prompt, courteous service. Excellent price. Got written estimate and warranty. Workers were on time, professional and cleaned up/hauled away all of the debris. I'm very happy with the work.

Review: Efficient Roofing was contracted to replace the roof over my back porch. A couple months after the work, the roof began leaking, which resulted in drywall damage underneath the porch.

Despite having agreed to a 10 year warranty, they are unwilling to fix the leaking roof or fix the drywall damage.Desired Settlement: I want Efficient Roofing to pay to have the roof and drywall repaired.

Business

Response:

This email is in response to the complaint filed from our client [redacted]. We were able to talk with Ed and come to an agreement on repairs to his roof. We have fixed his roof, as well as paid to have his drywall and paint repaired. We feel that this situation had been resolved and apologize for any inconvenience it has caused Mr. [redacted]. [redacted] Efficient Roofing

[redacted] guys did a great job on my new roof. A+ quality and cleanup. They were on time and finished onetime. I am Very happy customer.