Efficient Transportation

The client recieved an in person estimate at which time I explained that we would like to be as accurate as possible and noted an inventory list I explained to the client that final cost is based on the space taking up on the truck I also putThis in writing on the estimate Day of the move the driver indicated to the client that the total volume was more The client was given the opportunity to take only the requested cubic feet at the same price or cancel the job altogether Client agreed and signed on the new amount Client did not want to leave anything behind but indicated he needed more time to pay soWe gave him thirty days free storage We delivered promptly We did try toWorkWith the client in several ways

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Clearly this company tries to cover their tracks with lies I would like to email the Revdex.com copies of all text messages and emails which will completely show my recount of events is completely accurate Please provide an email to send these toAt this point the only way I am willing to resolve this issue is to have Efficient Transportation deliver my goods to my doorstep I will pay up to 110% of their original estimate, as outlined in the moving pamphlet provided that says they are not legally allowed to charge more than that on a non-binding estimateI will have a bank check, drawn from my bank, payable to them upon delivery The reason I want them to deliver my goods is because I highly doubt they have taken care of my belongings in a professional manner and would not waive their responsibility for damages Regards, [redacted] ***

On 9/03/we moved the client from [redacted] - ** After the delivery the client did complained about damages but we yet to receive any pictures of damages for their claimWithout out pictures we cannot process a claim through the insurance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No my problem has not been solveI haven't heard from Efficient Movers aka Efficient TransportationThey still have my property and refuse to get it to meI do have my cancel cashiers check where they cash it under Efficient Movers not Efficient TransportationThat's fraudAnd I had to change my phone number because ***, [redacted] and [redacted] the one who came and pick up my property has been threaten me to kill meI been trying to find my property and they won't tell me where it's at so that I can come and get it myselfI am scared for my lifeAll I want to do is come and get it my propertyTell me what to do Regards, [redacted]

Based on the insurance of cent per pound , the settlement through the insurance was $for lost and damagesAlso because the sales representative failed to mention to the client about charge for stairs on delivery , we're going to return that $that were charged on the day of delivery as well as an additional $from the company, making the FINAL settlement of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Efficient Transportation business representative, ***, drew up a contract that was sent via email and offered a $discount from the full price, however the driver threatened to take my belongings hostage and not deliver because a $fee was not charged for each flight of stairs Out of the $discount,(going against the contract as promised) $was paid to the driver (in cash) in order for him to bring my belongs up three flights of stairsAfter paying the $cash, the driver then unloaded his truck, put my belongings on the sidewalk and continue to argue that he would not bring my items upstairs unless the full $was paid in full I showed him the contract in which was sent from Efficient Transportation by [redacted] and he continued to refuse to bring my belongings upstairs to the apartmentI then told the driver that I was going to call the police to settle the matter I had called Efficient Transportation and so did the driver to resolve the matter as it was happening; unbeknownst to myself and the driver Efficient Transportation was closed on the weekends Both the driver and I were unsuccessful in reaching someone to resolve the matterThe first delivery happened on a Saturday, Aug9, Regarding the insurance claim, $was offered to cover for the broken and damaged itemsI did not turn down the settlementI was not satisfied with that amount, therefore I asked to speak to a manager [redacted] said the manager was not available and as soon as the manager was available, she would have the manager contact meI am still waiting to hear from the managerI did not agree with the $coverage because I owned a $sewing table in which the driver never delivered Also after carefully reviewing the items delivered, I still have boxes missing that were recorded on the inventory list $does not cover my missing table, missing boxes, damaged and broken items I had asked to speak to a manager regarding the amount, my missing table, and missing items; and again the situation has yet to be resolvedI am still waiting to hear from the manager to settle damages, broken and missing itemsI don't understand why [redacted] continues to overlook my missing table when the driver admitted to me that he recalled seeing my table at the storage warehouse I am willing to settle for the $in damaged and broken items as well as the $to cover for the loss or theft of my table, in which was never delivered to me and the $dollars that the driver went against on the contract and charged me This amount does not include items among the missing boxesAn email was sent to [redacted] regarding a list of items that are missing among the boxesTherefore, I will settle for a total amount of $for missing table, damaged and broken itemsAn email was sent to [redacted] with pictures of the broken items as well as a list of missing items among the boxesShould I have to resolve this matter in small claims court I will add the value of the missing items among the boxes as well as all legal fees to file for a case; therefore, exceeding the $in coverage that I will settle for.] Regards, [redacted]

My wife and I sold our home and decided to move to [redacted] , we called around and got some quotes from different movers, (we should've went with [redacted] , they quoted us $including packingMy wife was dealing with [redacted] AFrom Efficient Transportation and he quoted us $2800.00, so you can imagine the shock my wife and I were in when the foreman, who wreaked of marijuana Told us the bill was going to be $7800.00, we immediately called ***, who said not to worry, that he would work something out(He wouldn't answer our calls anymore) when our furniture arrived, many boxes were crushed and we noticed that the two boxes tagged video games (our stupidity) were both cut open and to our surprise, we found some discs missing from the original coversTwo lamps were damaged and my inversion table was destroyed I am warning anyone I doing business with this company to run the other wayI am not one to complain, but I also don't like being taken advantage of, especially when they knew I was disabled They totally take advantage of female customers and the disabled, they yes you to death, until they have your belongings on their truckAnyone considering using this sm of a company, should email me first at [redacted] , email me your number and I will call youMy brother and his family are also moving to [redacted] as well as my Cousin, who will not be using scaminefficient They claim there headquarters are in San Diego California I strongly believe in karma [redacted] AEmbrace yourself, I don't know how you can sleep at night, then again judging from the people you hire, I'm sure you go to sleep feeling just mighty fine and on cloud nine I will admit that my wife and I never called after all of the damages, but we just felt they wouldn't do anything about it anywayMy wife and I are willing to speak with anyone considering using them, don't be a sucker like we wereContact me at [redacted] and I will call you to give you all of the details over the phone [redacted] & [redacted] **Www.etransportationinc.com [redacted] Efficient transportation [redacted] ***Us Dot:

The estimate of $was given to the client on 12/18/and her belongings were picked up on 12/27/ Even if items were removed from the list , as stated before price is based on space taken upThe deliver was not guarantee to be there on 12/31/between 2-pm , the client requested for 12/31/and the delivery was made on that date , she was also told that the driver will contact her a day before to confirm delivery time, which he didAgain as stated before the items that was left behind , it was explained to the client that it will take some time before delivery is made and as far as payment on delivery the client had to options Cash or Postal money order as stated in the contract( Please see attached file for the copy of the bill of lading showing the window for delivery, a copy of the sign over the phone estimate, copy of inventory and also a copy of the payment methods )

In regards to the difference between the quote and actual costThe estimator came out and assessed the volume based on the inventory discussed with clientClient noted that certain items were not goingSpecifically the box countThe box count was noted at about 40-as many items that were in question were to be left behind and sorted This detailed inventory was noted on a binding estimate form which indicated "cost is based on actual cubic ft, packing materials and services need"This is done in the event of a change in requested inventory or servicesIf the box count was sorted further for example , the inventory would be less, hence less volume and less costDay of the move, double this amount (box count ) was requested to be transported by client Client also requested full packing of the boxesBetween the change and inventory, and therefore volume and added packing needs, this led to the higher cost.Any other issues will be investigated and client will be updated shortly on any reimbursement , if deemed appropriate

As stated previously the client had additional items on the day of the move, which caused the price to change Paper work was mailed to Mr [redacted] from the claim settlement on his damagesOnce we receive the signed paper work a check will be mail to the client

The client submitted the pictures on May 16th 2016, the pictures were submitted to the insurance claim in the month of May , she was told that it can take up to day before a settlement is madeThe client was told several time that she will be notify once her claim is settledIt has not been days since the claim was submitted

The client contract us to move her from [redacted] , she did stated that she has about lbs based on the previous company who moved her to storageWe explained to the client that we don't go by weight and we will need the items she is moving because we price by CF (cubic feet) she did explained that she's been in storage for over months and she didn't remember exactly what she had in storage The sales person did explained to her that an inventory is needed and that when she gave a list of what she remembered On the day of pickup the client had more items than what was listed on the inventory she gave over the phoneSome items were repack because the plastic containers had no covers and some of the items were loose items that needed to be packedThe estimate changed because there were more items (Which the client clearly couldn't remember what she had in her storage unit) and the cubic feet increased The client was fully aware of the increase inventory and the price change

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Once again I am still trying to get this settledThey keep telling me that they will have it taken care of but no settlement has been reachedPlease keep this open! [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below hours is not enough notice to give a customer to cancel a cross country move I ended up needing to move everything in a storage unit because my lease was up the day after the move was scheduled Then I paid $2,for the move through UHaul This was my only option with such little notice I would accept half the cost of the difference between what Efficient was going to complete the move for and what I ended up paying $2,000-$1,=$ $650/= $ I believe $is a fair settlement and would accept this Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have received your emailThe email from the business is so far from the truthThe company has missed delivery times and I have the receipts for the plane ticket to prove itIt was always some kind of excuse from the driver having a flat on the highway to not enough cargo going out to [redacted] therefore the furniture was not placed on the truckI have never cancelled a delivery with this companyEach time I called it was to set up a new delivery date because of the missed deliveriesIt was extremely difficult dealing with the rude workers and there is a problem with communication because a different story is recited every time you contact the companyThey could not charge me for storage because it was not my fault the deliveries were missed.I also have a recording of the last two conversation I had with Employee ***I am awaiting a resolution of my broken items or will be forced to take legal actions.Regards, [redacted] Regards, [redacted]

According to email records Ms [redacted] stated on May 20th that she been trying to get in touch with [redacted] , [redacted] Responded on May 21st explaining that she was out of the office on Vacation but before that time they was no email showing where the client tried to reach [redacted] , unless she called the office and was told that [redacted] was out of the office Every other time before that the Ms [redacted] and [redacted] have been communicating back and forth It's true that Ms [redacted] did not take certain items that was listed in her over the phone estimate but she did had other items that she added on the day of the pickupPlease see attached file with the copy of the estimate that was emailed to the client before the move (also going to explained payment methods) and also see attached for the inventory that was picked up on the day of the move (please note the difference in the amount of items that was picked up

Client did need further packing services (labor and materials ) than originally expressedOn the binding estimate it is noted that in this event , the cost is subject to change based upon a revised binding agreementWhile there were changes, we decided to eat some costs associated with this, as customer satisfaction is important o us Client received an initial discount of approximately $to appease any issues that they had during the initial moveWe were clear that this is simply to take care of any issues prior to pick up and that any further damage claim would be handled by our claim departmentThe claim has been submitted to our firm, and we have started a file on thisWe will gladly reimburse based on the asic coverage of insurance that client received complimentary with moveWe are unable however to offer full replacement cost as implied by client as this policy was never purchasedThe estimator explained that full coverage of insurance is additional and can be purchased through [redacted] , or the client can get a policy through their own homeowners or renters insuranceIt is unreasonable to ask for full coverage replacement when a policy of this nature was never purchased The claim is pending and we will update client ASAP on reimbursement once assessment is completed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I will not accept any offer less than $ I need for the movers to cover for my wooden table which was never deliveredI paid $for that wooden sewing tableThe company's offer does not cover the cost of the table along with the damaged, broken items In the attachments you will find the order of service, binding estimate of cost bill of lading and the inventory listIn the inventory list the driver and I went through a run down of the delivered boxes, as you can see there are no checks next to some numbers] Regards, [redacted]

Efficient transportation Inc headquarters is located at 501 West Broadway San Diego CA 92101 and the local branch is located at 626 Rxr Plaza Uniondale NY 11556. The client did received his shipment in 2 different parts on two different dates because there were some mistakes made while... they were loading his shipment for delivery and we at Efficient Transportation did apologize for the mistake and for the inconveniences we did give the client a discount . We don't make promises , we work by our contract. The contract clearly states that the delivery window is 15-45 days and the client didn't not pay for an exclusive truck so therefore , his belongs were loaded with other client items that was put onto another truck not a third party. The client claimed he had missing boxes and some damages , he was asks to send pictures of the damages and make a list of the missing items, which was needed to process an insurance claim. The insurance claim was process and there was a settlement based on .60cent per pound for $300 , the client denied the settlement.