eFit Financial

We here at eFit Financial are a third party billing company, and we rely heavily on the customers of our clients to update any outdated information on their memberships, including payment methodsOn 9/we attempted to process a recurring payment for this member's club dues, however the payment was declined by their financial institutionIn every contract produced by the gyms and facilities we partner with, there is a Default and Late Payments clause under Federal Disclosure Terms and Conditions that states as follows:Default and Late Payments: Should you default on any payment obligation as called for in this agreement, the entire remaining balanceshall be deemed due and payable upon demand, and you agree to pay allowable interest, and all cost of collection, including, but notlimited to, collection agency fees, court costs and attorney's feesAll returned payments will be charged a $return feeShould anyrecurring contract dues payment become more than days past due, you will be charged a 5% late fee (up to $15) to cover additionaladministrative expenses and other expenses related to collect your payment.We apologize for any inconveniences this member may have experienced regarding this matter and we will be more than happy to accommodate this member's request to have a return fee waived as a One Time CourtesyUnfortunately, as per his agreement with his local gym and eFit Financial, we are still required to impose a return fee for any declined payments and/or late fees based off the length of delinquency his memberships status my be in

[redacted] Here at eFit Financial, customer service is our number one priorityWhen we were notified the Killeen location was closed we stopped billing the membersThe owner requested all active members be transferred to the Copperas Cove location (which was within the appropriate distance from the Killeen location to qualify for the transfer)We were then notified on 9/8/that the Copperas Cove location had closed alsoWe stopped billing members as of that dateMember accounts were cancelled in our system as of 9/21/Because we are a third party billing company, any refunds needed must be requested through the facilityYou can email the owner at l***@gymx.com Please don't hesitate to contact us if you have any further questions at allI've emailed the owner for you also, so hopefully he will follow up soonSincerely, eFit Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello ***, The department that handles the Auto Dialer was able to find the issue that was causing your number to be called when the account was no longer considered past dueThere was an issue where the call to your number to inform you of the past due
balance was not marked as completed in the system, which caused it to retryThis issue has been found and fixed so it will no longer occurWe apologize for any inconvenience this has caused youYour account is current and in good status with *** *** ***Please don't hestitate to contact me if you you any further questions or concerns.*** ***eFit Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThank you so much for your help You were able to resolve this in hours, when I had been unable to get any resolution in days
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We here at eFit Financial are a third party billing company, and we rely heavily on the customers of our clients to update any outdated information on their memberships, including payment methods. On 9/18 we attempted to process a recurring payment for this member's club dues, however the payment...

was declined by their financial institution. In every contract produced by the gyms and facilities we partner with, there is a Default and Late Payments clause under Federal Disclosure Terms and Conditions that states as follows:Default and Late Payments: Should you default on any payment obligation as called for in this agreement, the entire remaining balanceshall be deemed due and payable upon demand, and you agree to pay allowable interest, and all cost of collection, including, but notlimited to, collection agency fees, court costs and attorney's fees. All returned payments will be charged a $30 return fee. Should anyrecurring contract dues payment become more than 10 days past due, you will be charged a 5% late fee (up to $15) to cover additionaladministrative expenses and other expenses related to collect your payment.We apologize for any inconveniences this member may have experienced regarding this matter and we will be more than happy to accommodate this member's request to have a return fee waived as a One Time Courtesy. Unfortunately, as per his agreement with his local gym and eFit Financial, we are still required to impose a return fee for any declined payments and/or late fees based off the length of delinquency his memberships status my be in.

Initial Business Response /* (1000, 6, 2015/12/01) */
To Whom it May Concern,
We have spoken to The Gym and have resolved this issue. eFit Financial can not cancel a facilities accounts. It has to be done by the facility. The facility did research and could find no record of any contact by the...

member requesting the account to be cancelled, but they did ensure that the account has now been cancelled. Please let us know if anything further is needed to resolve this issue.
Thank you
[redacted]

[redacted]      Here at eFit Financial, customer service is our number one priority. When we were notified the Killeen location was closed we stopped billing the members. The owner requested all active members be transferred to the Copperas Cove location (which was within the...

appropriate distance from the Killeen location to qualify for the transfer). We were then notified on 9/8/16 that the Copperas Cove location had closed also. We stopped billing members as of that date. Member accounts were cancelled in our system as of 9/21/16. Because we are a third party billing company, any refunds needed must be requested through the facility. You can email the owner at l[redacted]@gymx.com      Please don't hesitate to contact us if you have any further questions at all. I've emailed the owner for you also, so hopefully he will follow up soon. Sincerely,  eFit Financial