eFit

Dear Sir/Madam:Thank you for your notification in regards to Ms***'s complaintWe value our clients and believe firmly in providing them excellent customer support.As is stated on our website, we offer a day trial of our online product [redacted] online Personal Trainer We offer a host of workouts on demand so that you have flexibility to reach your weight loss goals safely and effectivelyThe customer need pay nothing for a day trial of the online service so that they may evaluate the programIf we do not receive notification from the customer within this day period that they wish to cancel, they will be billed at a price of $and enrolled in our monthly subscription programWhen Ms [redacted] called to cancel her Slimming Garcinia, we had no idea that she meant to cancel the [redacted] subscription as well, since our customer support center has different contact information than the Slimming Garcinia Customer Support center.In an effort the resolve this matter, we have issued a full refund to her credit card and canceled her account with us.Thank you for the opportunity to address this matterRespectfully,The [redacted] Customer Support Team

Dear Sir/Madam:Thank you for your notification in regards to  Ms. [redacted]'s complaint. We value our clients and believe firmly in providing them excellent customer support.As is stated on our website, we offer a 21 day trial of our online product [redacted] online Personal...

Trainer.  We offer a host of workouts on demand so that you have flexibility to reach your weight loss goals safely and effectively. The customer need pay nothing for a 21 day trial of the online service so that they may evaluate the program. If we do not receive notification from the customer within this 21 day period that they wish to cancel, they will be billed at a price of $19.99 and enrolled in our monthly subscription program. When Ms. [redacted] called to cancel her Slimming Garcinia, we had no idea that she meant to cancel the [redacted] subscription as well, since our customer support center has different contact information than the Slimming Garcinia Customer Support center.In an effort the resolve this matter, we have issued a full refund to her credit card and canceled her account with us.Thank you for the opportunity to address this matter. Respectfully,The [redacted] Customer Support Team

To whom it may concern,
 
id="docs-internal-guid-782e1d17-f999-32e8-55d3-3d003b1d1a87">We hold our customers in the highest regard, and sincerely regret [redacted]’s dissatisfaction with her experience.
 
In an effort to rectify the situation, we have successfully refunded the transactions in question for the customer [redacted]’s in regards to Revdex.com Complaint ID:  11866256. We have attached the receipts of these refunds which 
total $89.95. Please let us know if you require anything else.
 
Best regards,
 
Customer Support

Dear Sir/Madam:Thank you for your notification in regards to  Ms. [redacted]'s complaint. We value our clients and believe firmly in providing them excellent customer support.As is stated on our website, we offer a 21 day trial of our online product [redacted] online Personal...

Trainer.  We offer a host of workouts on demand so that you have flexibility to reach your weight loss goals safely and effectively. The customer need pay nothing for a 21 day trial of the online service so that they may evaluate the program. If we do not receive notification from the customer within this 21 day period that they wish to cancel, they will be billed at a price of $19.99 and enrolled in our monthly subscription program. When Ms. [redacted] called to cancel her Slimming Garcinia, we had no idea that she meant to cancel the [redacted] subscription as well, since our customer support center has different contact information than the Slimming Garcinia Customer Support center.In an effort the resolve this matter, we have issued a full refund to her credit card and canceled her account with us.Thank you for the opportunity to address this matter. Respectfully,The [redacted] Customer Support Team

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,