Dear Ms. [redacted]:
We sincerely apologize for the delay
with your replacement shipment.
Unfortunately the merchandise is still in production with the
manufacturer. The material that was
initially available for shipment was found to be defective, and certainly...
not
released for shipment. Efloors
communicated this delay to you by leaving a voicemail on October 13, 2015 at
8:49AM. The molding pieces are scheduled
to complete production on December 16, 2015 at which point we will promptly move
the order into shipment to you. Efloors
will overnight the pieces at no additional charge. Efloors will provide tracking information via
email as soon as it becomes available.Best regards,Efloors.com
Initial Business Response /* (1000, 7, 2014/03/17) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@efloors.com
To Whom It May Concern:
As published on our website within our Shipping Policy, "Freight shipments will be unloaded curbside....
It is your responsibility to arrange movement of the materials beyond this point. Delivery personnel are not permitted to enter a customer's home at any time. It is your responsibility to arrange for assistance carrying the shipment into their homes if it is needed; delivery personnel are not permitted to assist with this in any way." This language is also included via link within our emailed receipt to Ms. [redacted].
As such, we ask that this case be closed as Efloors delivered Ms. [redacted]'s shipment as promised.
Best regards,
Efloors.com
I ordered 33 boxes of laminate flooring and two boxes of trim. On Day 1, a shipment wrapped in plastic was delivered to my door by [redacted] acknowledged that the two trim pieces were missing. After they left, I unwrapped the order and brought it indoors. The laminate was short two boxes. On Day 2, I called Efloors customer service. I was told that they needed a weight from [redacted] to determine whether flooring was really missing, or if I was lying for a freebie two boxes. I am quite insulted - I'd pay money NOT to talk with customer service! The rep told me that she would talk with her supervisor, if she came in later, and send me the missing parts early next week as my floor was set to be installed. It is now Day 6 and I've called "Customer Service" several times. They insist that [redacted] is at fault and it's not their problem. The attitude of the reps is poor, with an "I just work here." Vibe. My impression is that Efloors is fine if you have no issues, but customer service is lousy!
Although Efloors has acted in accordance with all published policies provided to our customers at the time of order and within their receipt email, Efloors has granted a return for the two molding pieces shipped to Ms. Nichols. Upon receipt of the...
returned merchandise, a refund will be promptly issued back in the form of original payment. Our returns address is provided below. Please label the return with [redacted].Efloors Returns Department
[redacted]
[redacted]
I recently ordered 1300 sq feet of flooring from Efloors.com. They went above and beyond the normal standards for providing assistance. My order was held up due to one piece of trim that was backordered. I was notified that my shipment was not shipping on the scheduled date, when I called they explained the backorder situation to me, and when I explained that I had people coming to lay the flooring before the expected backorder could ship, the customer service representative had my order shipped that day and the shipped the back order two days later all with free shipping. I have never ordered flooring online before and I was understandably nervous. The customer service representatives were excellent at working with me. They took the time to go over the warranty, what to expect with shipping, and answered any questions that I had. The packaging for the shipping was fantastic. My order arrived on time, with the exception of the back ordered piece, it was all correct, no damaged or missing pieces. The price was fantastic, the quality of the flooring was top notch (core teq luxury vinyl). I can't stress how pleased I was with the experience. I will order from efloors.com again.
Initial Business Response /* (1000, 5, 2014/09/22) */
Contact Name and Title: [redacted], VP
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@efloors.com
To Whom It May Concern:
Efloors.com has attempted to coordinate return pick up with Pereira Construction LLC three times...
since confirmation of incorrect merchandise received. Each time, our freight carrier, R&L Carriers has been turned away and refused from the delivery location. As per our agreement with PayPal, the buyer's payment choice, Efloors.com will issue a full refund once the merchandise is returned. I have enclosed a copy of the case records from PayPal: Case #PP-XXX-XXX-XXX-XXX.
We ask that Pereira Construction LLC provide a firm date in which we can proceed with scheduling the return pick up as the refused appointments are associated with costly charges. PayPal has provided a deadline of September 25, 2014.
Best regards,
[redacted]
Dear Ms. [redacted]:
We sincerely apologize for the delay
with your replacement shipment.
Unfortunately the merchandise is still in production with the
manufacturer. The material that was
initially available for shipment was found to be defective, and certainly...
not
released for shipment. Efloors
communicated this delay to you by leaving a voicemail on October 13, 2015 at
8:49AM. The molding pieces are scheduled
to complete production on December 16, 2015 at which point we will promptly move
the order into shipment to you. Efloors
will overnight the pieces at no additional charge. Efloors will provide tracking information via
email as soon as it becomes available.Best regards,Efloors.com
Initial Business Response /* (1000, 7, 2014/03/17) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@efloors.com
To Whom It May Concern:
As published on our website within our Shipping Policy, "Freight shipments will be unloaded curbside....
It is your responsibility to arrange movement of the materials beyond this point. Delivery personnel are not permitted to enter a customer's home at any time. It is your responsibility to arrange for assistance carrying the shipment into their homes if it is needed; delivery personnel are not permitted to assist with this in any way." This language is also included via link within our emailed receipt to Ms. [redacted].
As such, we ask that this case be closed as Efloors delivered Ms. [redacted]'s shipment as promised.
Best regards,
Efloors.com
I ordered 33 boxes of laminate flooring and two boxes of trim. On Day 1, a shipment wrapped in plastic was delivered to my door by [redacted] acknowledged that the two trim pieces were missing. After they left, I unwrapped the order and brought it indoors. The laminate was short two boxes. On Day 2, I called Efloors customer service. I was told that they needed a weight from [redacted] to determine whether flooring was really missing, or if I was lying for a freebie two boxes. I am quite insulted - I'd pay money NOT to talk with customer service! The rep told me that she would talk with her supervisor, if she came in later, and send me the missing parts early next week as my floor was set to be installed. It is now Day 6 and I've called "Customer Service" several times. They insist that [redacted] is at fault and it's not their problem. The attitude of the reps is poor, with an "I just work here." Vibe. My impression is that Efloors is fine if you have no issues, but customer service is lousy!
To Whom it May Concern:
Although Efloors has acted in accordance with all published policies provided to our customers at the time of order and within their receipt email, Efloors has granted a return for the two molding pieces shipped to Ms. Nichols. Upon receipt of the...
returned merchandise, a refund will be promptly issued back in the form of original payment. Our returns address is provided below. Please label the return with [redacted].Efloors Returns Department
[redacted]
[redacted]
Best regards,
Efloors.com
I recently ordered 1300 sq feet of flooring from Efloors.com. They went above and beyond the normal standards for providing assistance. My order was held up due to one piece of trim that was backordered. I was notified that my shipment was not shipping on the scheduled date, when I called they explained the backorder situation to me, and when I explained that I had people coming to lay the flooring before the expected backorder could ship, the customer service representative had my order shipped that day and the shipped the back order two days later all with free shipping. I have never ordered flooring online before and I was understandably nervous. The customer service representatives were excellent at working with me. They took the time to go over the warranty, what to expect with shipping, and answered any questions that I had. The packaging for the shipping was fantastic. My order arrived on time, with the exception of the back ordered piece, it was all correct, no damaged or missing pieces. The price was fantastic, the quality of the flooring was top notch (core teq luxury vinyl). I can't stress how pleased I was with the experience. I will order from efloors.com again.
Initial Business Response /* (1000, 5, 2014/09/22) */
Contact Name and Title: [redacted], VP
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@efloors.com
To Whom It May Concern:
Efloors.com has attempted to coordinate return pick up with Pereira Construction LLC three times...
since confirmation of incorrect merchandise received. Each time, our freight carrier, R&L Carriers has been turned away and refused from the delivery location. As per our agreement with PayPal, the buyer's payment choice, Efloors.com will issue a full refund once the merchandise is returned. I have enclosed a copy of the case records from PayPal: Case #PP-XXX-XXX-XXX-XXX.
We ask that Pereira Construction LLC provide a firm date in which we can proceed with scheduling the return pick up as the refused appointments are associated with costly charges. PayPal has provided a deadline of September 25, 2014.
Best regards,
[redacted]