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Efthim Company Realtors

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Efthim Company Realtors Reviews (9)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI wanted to let you know that I received the check with the full amount enclosed Sincerely, [redacted]

I apologize for this. We did charge management fees on a rent the tenant sent in to our office after management had stopped. I agreed to return this to the owner but neglected to do so. I dropped it in the mail today.

Initial Business Response /* (1000, 5, 2016/02/02) */
On 7/20/15 [redacted] came to our office to discuss breaking her lease. Our office manager told her the owner had agreed to let her out of her lease and the only penalty would be forfeiting her security deposit. She said that was fine and she...

would be out of the apartment on 7/31/15 and would bring the keys to our office. We followed through and forfeited her security deposit as agreed.
On 1/15/16 we received a call from [redacted] insisting that her security deposit be refunded. Our company maintains that we properly withheld the security deposit and that [redacted] had agreed to this. However in the interest of customer relations we decided to refund the full security deposit of $395.00. [redacted] had incorrectly indicated in her complaint that the deposit was $425.00. It was actually $395.00. [redacted] came to our office on 1/22/16 and picked up the full refund.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have reviewed this complaint and agreed to refund the deposit to the past tenant.  There were 3 charges on the security deposit that resulted in the tenant not getting his deposit back.  After reviewing pictures of the unit and reviewing past maintenance requests from [redacted] it is very...

possible that this damage was present when he moved in because he did report these items.  The move out inspection also charged for painting of bedroom because it looked like [redacted] had painted the walls.  It turns out these were stickers that could be peeled off the wall.  Our move out inspection did not know this.  We do not own this property so we had to get permission to refund the additional deposit to [redacted].  I do apologize that it took this long.

I apologize for this.  We did charge management fees on a rent the tenant sent in to our office after management had stopped.  I agreed to return this to the owner but neglected to do so. I dropped it in the mail today.

Initial Business Response /* (1000, 5, 2015/06/10) */
Efthim Company Realtors does not own the property at XXXX - XX [redacted] We manage the property for the owner, Ms. [redacted]. At the time of this complaint the property owner, Ms. [redacted] took care of all of her own maintenance for this property. ...

The problems that Ms. [redacted] claims occurred were with maintenance workers that were not under our control. We had no authority or responsibility for performing any work on this property. The damage that is claimed to have occurred to Ms. [redacted]'s clothing occurred before we were given authority to address any of the maintenance concerns. The food that is claimed to have been lost as a result of the refrigerator not working occurred before we were given authority to address any maintenance concerns.
On May 26, 2015 Ms. [redacted] sent a notice to us and Ms. [redacted] outlining her disappointment with the way the property owner had handled her maintenance. At that time Ms. [redacted] granted our company authority to address and complete the list of unfinished maintenance items. Our maintenance supervisor, Ed Turner contacted the tenants on 5/27/15 and met at the property that same day. Since that time our maintenance staff has worked tirelessly to complete the unfinished maintenance issues in a workmanlike manner. It is my understanding that our tenants are satisfied with the work that has been done and only a few exterior items remain to be completed.
The Revdex.com complaint that Ms. [redacted] made should not have been directed at Efthim Company Realtors as we were not responsible for performing the duties that Ms. [redacted] has complained about.
Ms. [redacted] had not previously made any requests or demands for reimbursement of any kind. Typically the property owner is not responsible for the personal property of the tenant. And Ms. [redacted] has not explained why a request to refund the security deposit and all rent paid to date is justified. If Ms. [redacted] would like an early termination of her lease we would be glad to speak to Ms. [redacted] and expect that she would agree to this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wanted to let you know that I received the check with the full amount enclosed.
Sincerely,
[redacted]

To whom it may concern,We have scheduled a follow up appointment with the tenant to address the window and stove issue.  The pest control issue has been assigned to [redacted] Pest Control Co.  They will be doing a chemical and heat treatment with every other month follow up inspections and...

chemical treatments.  The delay on starting the pest control treatment was due to asking two different companies for bids and discussing the different recommended treatments.  We have every intention of addressing and resolving these issues for our tenant.We have notified our tenant of our plan and he has agreed.Sincerely,[redacted]

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Address: 3605 Watson Rd, Saint Louis, Missouri, United States, 63109-1233

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