Customer service is on a par with the cable company...actually, it's worseGood luck actually speaking to a human being who can solve your problem! I have used this company to store and distribute booksWhen I signed up, they were all sweet and niceAs soon as they had my money, they became tyrantsI had books sent to them by fedex, which they claimed not to have received...until I produced the proof with date/time/person who signed for themThey also claimed to not know what books were inside the boxes, even though the amount and title were clearly printed on the OUTSIDE of each boxWhen I noticed that I was paying more than I thought we had agreed to, It took numerous emails and phone calls before I was actually allowed to speak with a human being who could cancel my accountI'm not sure if that has actually been done, but I have no intention of making any further paymentsI still haven't spoken with anyone who could remove the charges or solve any problem
My company has been using eFulfillment Service for about years now, with volume of about 3,parcels per yearWe've had our ups and downs with EFS over the yearsEarly on EFS had very slow ship times, with regular ground shipments usually taking to days to ship after they received an orderFortunately in they greatly reduced that to same day shipping on ground orders that came in by early morning Important for anyone linking their shopping cart to EFS (almost everyone), EFS does not offer two-way XML data exchange with carts, so your cart can send them orders, but they cannot send stock data back to your cart to keep stock levels current in your shopping cart Historically, we had very little loss from stock missing or theft, but that increased significantly in 2016, with losses apparently from theft or loss of stock, not accounting errorsEFS does pack shipments well so we had very few losses from damaged shipmentsStock accounting errors have become more frequent, with significant losses that we had to haggle over being reimbursed for, and having to provide documentation to prove quantities shipped to themWhile ship times improved greatly and satisfactorily in 2016, stock chetimes became ridiculously slow, with a week to days to check in our stock being the norm since August of We were initially told these very long chetimes were due to the pre-holiday season approaching, but those excruciatingly slow chetimes have continued into March EFS is apparently undergoing some sort of staffing crisis, because they have given up on even responding to our requests to get our shipments to them checked into stockI'm looking for a new fulfillment service since we can't afford to plan on 10-day dock to stock timesI suspect EFS is too small to compete effectively with the big boysI also suspect many of the glowing 5-star reviews here were planted here by EFS, and small businesses who don't have much experience with fulfillment services
Customer service is on a par with the cable company...actually, it's worseGood luck actually speaking to a human being who can solve your problem! I have used this company to store and distribute booksWhen I signed up, they were all sweet and niceAs soon as they had my money, they became tyrantsI had books sent to them by fedex, which they claimed not to have received...until I produced the proof with date/time/person who signed for themThey also claimed to not know what books were inside the boxes, even though the amount and title were clearly printed on the OUTSIDE of each boxWhen I noticed that I was paying more than I thought we had agreed to, It took numerous emails and phone calls before I was actually allowed to speak with a human being who could cancel my accountI'm not sure if that has actually been done, but I have no intention of making any further paymentsI still haven't spoken with anyone who could remove the charges or solve any problem
My company has been using eFulfillment Service for about years now, with volume of about 3,parcels per yearWe've had our ups and downs with EFS over the yearsEarly on EFS had very slow ship times, with regular ground shipments usually taking to days to ship after they received an orderFortunately in they greatly reduced that to same day shipping on ground orders that came in by early morning Important for anyone linking their shopping cart to EFS (almost everyone), EFS does not offer two-way XML data exchange with carts, so your cart can send them orders, but they cannot send stock data back to your cart to keep stock levels current in your shopping cart Historically, we had very little loss from stock missing or theft, but that increased significantly in 2016, with losses apparently from theft or loss of stock, not accounting errorsEFS does pack shipments well so we had very few losses from damaged shipmentsStock accounting errors have become more frequent, with significant losses that we had to haggle over being reimbursed for, and having to provide documentation to prove quantities shipped to themWhile ship times improved greatly and satisfactorily in 2016, stock chetimes became ridiculously slow, with a week to days to check in our stock being the norm since August of We were initially told these very long chetimes were due to the pre-holiday season approaching, but those excruciatingly slow chetimes have continued into March EFS is apparently undergoing some sort of staffing crisis, because they have given up on even responding to our requests to get our shipments to them checked into stockI'm looking for a new fulfillment service since we can't afford to plan on 10-day dock to stock timesI suspect EFS is too small to compete effectively with the big boysI also suspect many of the glowing 5-star reviews here were planted here by EFS, and small businesses who don't have much experience with fulfillment services