E.FWinslow Plumbing & Heating Company

When I wrote the customer made no attempt to contact us I meant to respond to his heating problemNot to the customer looking for more free serviceThe customer chose to use another company and not call usAs I stated before we went to the home on the first visit and tech found the gas pressure was to low from the supplier 4" wc Second visit was no heat (gas company said no problem with pressure but did not re-start system when they were done) we went and started heat up the gas pressure was now up to 8.3" wc., this proves there is a problem with the gas pressureIf the gas company did not find any it could be an intermittent problem with demand on there endThird visit no short cycling found replaced a control to see if this would stop the intermittent problem while we were not on siteFourth visit tech found no short cycling while at site and unit cycled times with no signs of problemThe tech changed pressure switch to appease the customerWe then went back to retrieve the control module we installed to try and rule out the short cycling problem that was intermittent because the customer did not want to pay for itThey then had no heat and called another company without trying to have us come and check it outWe had over hours of labor invested and charged the customer zeroWe credited the calls off to try and appease the customer even though the calls should have been chargeableWe never witnessed any short cycling during the time we were on siteAs you can see in our Revdex.com record this is our second complaint in a three year periodWe do over 25,jobs a yearTwo complaints out of 75,jobs in three years displays are solid record of working and resolving issues with our customers We have been more than reasonable

Revdex.com: regarding issue # [redacted] The last sentences of Winslow's response was, "The customer made no attempt to contact usWe would have returned to address the issue as a warranty issue."On February 12th, I sent an email to [redacted] via the company's websiteSince I received no response I sent another email to him, again via the Winslow website, on February 18thThis time I made a copy of that email:"Dear Mr [redacted] , I wrote to you on Friday, February 12th, which was the day before those days with extreme coldI'm sure you were busy during those days so I am just writing to follow up on that.Briefly, my concern was with an expense I incurred with [redacted] as a result of one of your techs forgetting to connect a connector to the control module on my furnace.I look forward to your response.Sincerely, [redacted] [redacted] or [redacted] cell"After again getting no response, I then followed that up with a phone call and asked to speak with [redacted] on February 23rdAs noted in my complaint, the office manager told me she could not locate either [redacted] (accountant) or Mr [redacted] in the officeI then left a message on his voice mail requesting he contact me so we could possibly work this outemails and one phone call to Winslow's resulted in no responseI was hoping that an agreement could have been worked out with Winslow's by talking it overYet they responded by saying, "The customer made no attempt to contact us." During the 5th visit [redacted] says, "remove control from 3rd visit because customer did not want to pay for it." We were never charged for the control module to begin withThe tech said he was just going to give it a try because he couldn't determine the cause of the short cycling (which was eventually fixed by replacing the warrantied pressure switch)And finally, we did not call Winslow that last time because [redacted] said he was going to put in his notes that he would not recommend responding to us if we called againIf we had any idea that the problem was a result of the Winslow tech forgetting to attach a wire we certainly would have called Winslow to resolve the issueBecause [redacted] Winslow did not respond to either of my emails or my phone call, we had no other choice but to involve the Revdex.comI believe Winslow Plumbing is responsible for the $we had to pay to fix their mistake[redacted] [redacted] Regards, [redacted]

In March of we responded to a call for a gas boiler short cyclingOn arrival tech checked all components of boilerAll working properly while onsiteCustomer had replaced the hot surface igniter himselfCould find no problem with boilerAfter talking to customer tech replaced the pressure switch based on the boiler shutting down after pressure switch light blinked timesLeft old pressure switch by boiler in the event this did not fix the short cycling issueOn January 4, Winslow responded to a no heat call with the unit short cyclingOn arrival tech checked boiler operationFound gas pressure at 4” water column, should read 7” water columnSuggested customer call Gas Company to check gas pressure at site [redacted] found no issue with the gas pressureWinslow returned to site [redacted] left gas turned off at boilerTurned gas back on tested operation and gas pressure while running was 8.3” of water columnThe gas pressure was now correctIf [redacted] didn’t do anything this verified there was an intermittent problem with gas pressure at siteWe have seen it many times in the past Everything checked before departureReturned to site on 1/16/with the same intermittent short cycling issueWhile onsite the boiler was operating with no short cycling issue witnessedChanged out control module to eliminate it as a cause for the short cyclingLeft old module onsite in event control module not the problem Returned on 1/18/with same issue Tech with customer tested system operation approximately triesThe system did not malfunction during this timeTech decided to change out the pressure switch to eliminate it as possible cause of the problemThe pressure switch was replaced under warrantyOn 2/2/we returned to the site and swapped out the control module previously installed because the customer wanted credit for it On 2/3/I spoke to the customer at that time the customer stated that he did not feel that there should be any cost to him as the problem was the pressure switchDuring the hours that our techs were onsite a malfunction was never witnessedSince the part was under warranty we credited back charges applied to customers’ credit card During the conversation we advised the customer that if he is not happy he could use someone else for any future service requirementsThe customer is well aware of our warranty for all service work done by WinslowIf there was a problem associated with the work we performed it would have been addressedThe customer made no attempt to contact usWe would have returned to address the issue as a warranty issueRecap: 1st visit gas pressure was low from gas supplier2nd visit Gas Company left gas off at unit3rd visit no short cycling witnessedChange control to see if would eliminate while we were not at site4th visit no short cycling witnessed cycled times with no problems 5th visit remove control from 3rd visit because customer did not want to pay for itWe did not charge for any of the above because we were trying to be more than reasonable6th visit customer called another company because we supposedly did not connect one wire to control when we switched it backThey charged him $to connect a wireHe did not call us to make repairEvery other time he called we went out and took care of himE.FWinslow never denied the customer service and owner chose to go elsewhereE.FWinslow never witnessed any short cycling and has been more than fair in the troubleshooting of an intermittent problem