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Egyptair Reviews (8)

Review: They lost my mother bags , which contain medication for her heart medication which will run off in few days without alternative medication can be purchase in Egypt , during direct flight , bad customer service never return calls .Desired Settlement: All what I need deliver of my mother bags with her medical ASAP , her name [redacted] , her bagels number [redacted] , [redacted]

Review: I would like to submit that after performing [redacted], which was arranged through [redacted], on March **, 2013 we ([redacted])) were coming back from Saudi Arabia to United State via Cairo,Egypt thru Egyptair [redacted]. During the flight when [redacted] asked for tea, the flight crew gave HOT TEA in thin plastic glass (used for water) the base of which was very small. The small base glass was put on the desk in front of the seat. The desk was also slightly inclind toward seat. The HOT TEA in small based glass tilted and spilled burning hot tea on her ([redacted]) lower belly area and thighs. She was in great pain, exclaiming that she could not bear it, feeling like she would die and was saying her last prayers. She was advised by the flight crew to go to bathroom, where she was provided burn ointment and patch and declared [redacted]. Since she was still in pain, she called flight attendent again. This time an announcement was made onboard for any available doctor. The doctors came and advised to put ice. Ice was put on the area after about 30 minute later of the incident. [redacted] also took pain killers but she was still in extreme pain and called an attendent. An announcement made again and this time a female doctor ([redacted]) checked her wounds and diagnosed [redacted]. She mentioned if the ice was provided immediately it could have stopped severity of wound. [redacted], Flight Manager had promised that my wife [redacted] would be examined/treated by a lady doctor in New York. When the Egyptair [redacted] landed[redacted], the airport/airline management arranged ambulance and took her to Emergency Room,[redacted]. After examination and treatment the doctor released her and gave ointment. But the severe pain remain for about two weeks. [redacted] has so far dispatched two bills of $112.00 &$1,027.00Desired Settlement: I submitted the complaint to The Manager, Egyptair through email on 05/**/13 and through fax on 05/**/13. But till today I have not yet received any response from them. I would like to request you to help us so that [redacted] could get a suitable amount of compensation and payment of the consequent hospital bills which have already been received and any other bills we may further receive in the future due to this incident

Business

Response:

Reference is made to the above ID Case No. [redacted] for [redacted]

[redacted] who was treated at [redacted] for [redacted]

Sustained on board EGYPTAIR FLIGHT [redacted] March 2013 Cairo/JFK.

We have forwarded the bills to our head office in May 2013, and

We again contacted them today, ** July 2013 for an update of the

Case and authorization of payment.

As soon as same is received from our head office in Cairo, EGYPT

We shall notify the passenger directly.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Because [redacted] of Egyptair had informed me that she had resend the case to Head Office on 7/**/13 for payment of the bills, but not yet I have received any response. I would request you to help us so that payment be made as early as possible.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hello my name is [redacted]. I purchased a flight ticket from Cairo Egypt to Dubai. When I arrived in Dubai, my luggage was unfortunately misplaced by Egypt Air. I was told to file a claim with the company in Dubai which I did. I was told that my luggage would be arriving back in my original destination in New York. A few weeks passed and I did not receive anything. I tried to call Egypt air more than a few dozen times but I could not connect with anyone. I was advised by another company to travel back to JFK international airport and talk directly to Egypt air representatives. I did travel and talk to Egypt air employees and they assured me that my luggage was found and that it was going to be shipped to my home. I conformed my address and headed home. A month later I still had yet to receive my luggage. I called and called but could not connect with anyone. I made the effort to travel back to JFK which is two and a half hours from where I live. I talked to another Egypt air representative and their response baffled me. I was told that my claim number could not be found in their files. They said that my claim had reached its time limit.

I have some every priceless antiques and a few personal belongings in the luggage. I have to have the luggage back. They company refused to offer any help whatsoever. I have tried everything in my power to get my luggage back with no result.Desired Settlement: I would love to receive my luggage back or be compensated for the value.

Consumer

Response:

At this time, I have been contacted directly by Egyptair regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Hey yes the company contacted me more than a week a go. But since then I've been trying to contact them for an update but haven't been able to speak to anyone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My trip on Egypt Air (for myself, my husband, and my two children) was scheduled for January *, 2016 but on December **, 2015 Egypt Air contacted me to advice that one of the flights had been canceled. Egypt Air offered me two options: (1) to be rerouted through other cities, (2) to cancel the trip for a full refund; I choose to cancel the trip and get the full refund. Numerous attempts have since been made to secure my refund ($329.18 per ticket, $1316.72 total for the four of us) but it is still outstanding. Expedia (the trip was booked on Expedia's website though the $329.18/ticket cost was charged to my Visa card by Egypt Air) has called and emailed Egypt Air, and I have also directly called and emailed Egypt Air, but it has been more than two months and I still have been refunded for this canceled trip. I have noted all of the dates and manners of my attempts to secure my refund from Egypt Air and can provide details if necessary.Desired Settlement: $1316.72 refund

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Egyptair has been resolved.It took almost NINE WEEKS to get my refund - an international airline should not be permitted to hold someone's money hostage in this fashion. Please continue to follow up and do what you can to ensure future customers do not have to wait as long as I did for a refund (ps this refund was due to Egypt Air canceling my flight, the cancelation was on their side not mine) ...

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: We traveled to Egypt in July of 2012 and came back in September our bags were taken from us and we were given tickets to receive our bags once we arrive to Egypt when we arrived we found no bags the guy by the desk in the airport said he will open a claim for us and will find our baggage so we did and since then they been giving us a run around we sent them all receipts and list of stuff we had in the bag I Paid thousands of dollars to travel me and my family and then they loose our baggage which had everything our cloth our gifts the bags had a ps3 and 2 iPhone 4s and a lot more stuff bags are worth thousands of dollars in gifts and cloth and electronics and they are giving us a run aroundDesired Settlement: I want my bags back the stuff in the bags cant be replaced with any amount of money so that would be my first choice to get my bags back and the stuff that will not be returned to me I would like egyptair to be responsible and to replace them

Business

Response:

Dear [redacted],

I have received your complaint filed with the NYC Revdex.com Concerning your baggage claim filed with EGYPTAIR last July 2012.

Our Insurance Company offered you compensation of $640.00 under Their Authorization Number

[redacted]2012.

In speaking with you yesterday, you claimed that you had four {4) bags Originally missing and when one (1) bag was recovered you reported to The agentin Cairo that this bag was pilfered with items taken out ofit.

In order to ask the Insurance Company to compensate you for your claim, EGYPTAIR requires copies of receipts of items which you purchased.

In the meantime, Iwill be working with the Lost and Found Department As to how your claim was originally taken and why the

Insurance Company Is only compensating you $640.00 only. Please understand, that their response to me here in New York will probably

Take about 21 days to receive an answer to proceed further with the Insurance Company. Therefore, please forward

your receipts to me at your earliest convenience, While I contact the Lost and Found Department in Cairo regarding your claim.

Thank you. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint has not been resolved as per attachment insurance company needs to respond haven't got any answer

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Ms. [redacted]:

Reference is made to your request for information regarding the baggage claim for [redacted].

Our Insurance Company located in Cairo, EGYPT offered to compensate [redacted]

In the amount of $640.00. On the ** of July 2013, in speaking with [redacted] he advised that he would not accept this amount. We forward his request back to the head office and to the Insurance Company to possibly increase the amount for him.

The Insurance Company Arbitration Board then agreed to compensate [redacted] $1000.00 for his baggage claim with EGYPTAIR and

we forwarded him our release form on ** August 2013.

We are now waiting for the original of the release form to be signed and returned back to us via U.S. Postal Mail as the Insurance Company

will not accept facsimile or email copies.

As soon as same is returned by [redacted] we shall execute our check and close this case. Thank you.

Review: This business is fake............have 6 different phone numbers in US nothing existing.......... only website after charging credit cards you cant do any thing further..............this fraudulent activity must be shut down in US...........the whole internet full of hundreds of complaints about this fake airline

I purchased a flight ticket through an agency called "[redacted]".... ticket round trip dated 3/* till 3/**, I figured out that there is a mistake in the dates 03/** till 03/** even I booked it online 01/**/2016 and I have the confirmation email with booking number [redacted] from the agency "Faredepot"

I called them 01/**/2016 to fix the error after I got another email from the airlines "Egypt Air" with the ticket Booking Number: [redacted] ..........I called them 7 times that day for total 2 hours..

after they confirmed in my last call that they can't fix the date and they have to cancel the whole ticket to repurchase it...........I figure out I didn't get any refund.......so I called them and the customer service told me that my refund is issued and I've to wait till 01/14 to appear in my account

1/** for 2 hours I'm talking with their supervisor who told me there is no refund because of the airline EgyptAir and I've to get the ticket through them and I agreed........then suddenly he told me I've to pay $500 penalty.....and the ticket price increased from $640 to $892 .........even I purchased a travel insurance plan through "[redacted]" with a policy number [redacted] they refused any refund even after losing the time to get the flight cheaper than now

they charged me holding my credit limit for a week, made a mistake, were unable to fix it, refused a refund or fixation........after holding my credit the ticket price increased $250 that I cancelled all my plans

when reading the reviews and the feed backs through the internet........I found this is the regular behavior for this airlineDesired Settlement: shut down the whole company after reviewing its policies and refunding all customers who were billed without any service from these fake company

and of course reimbursing me with my ticket price and the difference in the price that was increased due to holding my credit card limit

Consumer

Response:

At this time, I have not been contacted by Egyptair regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased a round trip ticket from EgyptAir but cannot use the return ticket due to a [redacted]. I have tried to contact EgyptAir by phone and email SEVERAL times and have not received an answer. I also provided a doctor's note detailing my diagnosis and my doctor's recommendation that I do not fly for 1 calendar year.Desired Settlement: My ticket needs to be postponed until further notice.

Please note that my two daughters are minors (aged 5 and 8) and will also be unable to travel without me so their tickets should be postponed until further notice.

Ticket Information:

1) [redacted] (ME) [redacted]

2) [redacted] (CHILD) [redacted]

3) [redacted] (CHILD) [redacted]

If they are unable to postpone my tickets, then I kindly request a refund for the price of all 3 1-way tickets.

Consumer

Response:

At this time, I have not been contacted by Egyptair regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted]:

Reference is made to the aforementioned referenced ID case wherein the consumer is seeking partial refund for her and her daughter's tickets.

These tickets were purchased on ** September 2012 in Cairo, EGYPT for the consumer to travel Cairo/JFK/Cai ro.

As per the rules and regulations of the tariff fare that the tickets were issued on, these tickets are non-refundable in case of Cancellation/Refund

after departure. As these tickets were flown via EGYPTAIR Flight Number

986/** September 2012 CAIRO/JFK no refund is due [redacted]. [redacted].

The tariff rule for these tickets does not allow compensation of a refund for sickness, or disease, only death of passenger or family

member.

Therefore, we are unable to refund these tickets for [redacted]. [redacted].

We regret that we are unable to provide a more favorable reply to [redacted]. [redacted].

Thank you.

Review: my wife and baby used this air line on ** june 2013 from cairo to jfk new york ,when boarding in cairo at the gates of the plane they took my baby stroller ,when arriving at jfk ,they told her that she will have to pick up stroller with the bags -of course this is not the common practice because if the hold idea is that she would have at as she step out the airplane ,which cause my wife alot of trouble and hardship - at claiming the bags the stroller never show up with the bags and since my wife had a connecting flight to catch to los angeles ,she left with oout the stroller more hardship, I have already contacted them emailed them my address twice since thay said they have it ,but they never did ,I already had to purchase another stroller. my wife name is [redacted] the luggage no will be [redacted]Desired Settlement: the exact same stroller cost 64.49 dollar

Consumer

Response:

At this time, I have not been contacted by Egyptair regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted] and [redacted]:

Enclosed herewith please find EGYPTAIR Check Number [redacted] issued in the amount of $64.49 representing final settlement of the stroller not claimed at JFK airport on ** June 2013 via EGYPTAIR Flight 985 from Cairo.

Strollers are placed separately from baggage upon their arrival into J.F. Kennedy International Airport. Had [redacted] inquired with baggage services upon her arrival,our handling agents would have gladly assisted her with locating the stroller.

Subsequently, leaving any airport without filing a claim with the carrier, (either for baggage or strollers) in this case EGYPTAIR, is presumptive evidence that the stroller or baggage was picked up at the arrival into J.F. Kennedy International Airport.

As this stroller has gone back and forth between Cairo and J.F. Kennedy International Airport more than three (3) times,it was the decision of our executive management to compensate you in the amount requested by you for the stroller.

This settlement closes our case for your file with the Revdex.com serving Metropolitan New York.

Thank you.

Sincerely,

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Address: 90 Broad St Ste 501, New York, New York, United States, 10004

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